Known issues

[harulf]

Any log files (found at My Documents/My Games/The Working Parts/They Breathe) or further problem descriptions can be sent to ulf at theworkingparts.com. Thank you for your help!

Game won't start

It either doesn't appear to start at all or it just flashes for half a second. It might also get stuck in a state where it's in the windows bar with applications but can't be alt-tabbed to or otherwise opened.
There might be a bunch of different reasons for this, unfortunately, and so far we're not sure which one you might be suffering from. As such, the below are more a collection of suggestions and we can't guarantee that any of these will work for you. We're terribly sorry for this.

First of all...
A few general steps that often help:
1. Check that the drivers for your graphics and audio are up-to-date.
2. Restart Steam and/or the computer.
3. Re-install They Breathe.
4. Check that Windows is fully updated.

Firewall or anti-virus
Please check that your firewalls or anti-virus programs aren't blocking the game.

Since the game tries to run in fullscreen, some firewalls don't show their alerts properly. See the fullscreen heading below for how to change. The firewall alert should hopefully display properly and you can tell it to calm down :)

However, the firewall might just not feel like showing you the alert more than once so try opening up the firewall program and see if you can find a list of blocked applications. See if They Breathe (or something related to Steam) can be found and un-block it if so.

Weird framework conflicts
The XNA and .NET frameworks might be making a mess of things. Please try reinstalling them.

> Open the Windows control panel > Open Programs and Features > Uninstall the entries named "Microsoft .NET Framework" and the ones named "Microsoft XNA Framework...".

Don't worry, Steam will automatically reinstalled these things when required by anything. Including when starting up They Breathe.

Audio device or speakers
It says audio/speakers, but it doesn't mean you just can't hear anything; it could cause the whole thing to go down in flames long before that.
Make sure that Windows' sound is going to the right place.

Open the Windows control panel > Open Sound > Make sure there's a good default set

It has been noted that speakers/headsets using USB instead of audio cords might cause this. Please try to use something that doesn't use USB.

Sound Blaster specific:
> Open the Windows control panel > Open Sound > Highlight the speaker then click properties > Go to the Sound Blaster panel > Check the Disable Sound Blaster enhancements > apply/ok.

Fullscreen or display problems
Could be that your computer doesn't like running the game in fullscreen. Go to the install folder (default is C:/Program files/Steam/steamapps/common/They Breathe), open the Content folder and the Config.cfg file with any text editor (Notepad works).

Change "bFullscreen = true" to "bFullscreen = false".

Laptops with NVidia graphics card
This might be a long-shot, the NVidia Optimus (and other powersave features/programs) *might* cause trouble. Please see the top post here: http://forums.steampowered.com/forums/showthread.php?t=1733353

Still no luck?
You could try running the game in Administrator mode. This avoids a few different problems.
Go to the game's installation folder (../Steam/steamapps/common/They Breathe), right-click on "They Breathe.exe" and select "Run as administrator".

Game won't quit properly

Cause/Symptom
The game doesn't sync its saves to the cloud, trying to re-launch the game doesn't work (you get "Game still running"), and you cannot exit Steam (you get an alert telling you They Breathe needs to close first).

Solution
This is likely caused by the Steam game overlay (the one you get with Shift-Tab) not shutting down properly.
To resolve, bring up the Windows Task Manager (ctrl-shift-esc or ctrl-alt-del and then select Start Task Manager) and open the Processes tab. Then locate the one named conime.exe or GameOverlayUI.exe and select End Process.

Edit 2014-05-27: I discovered that we had blundered at one place so it might work better now.

Fullscreen doesn't work with resolutions higher than 1920x1080

Cause/Symptom
Game auto-closes on start.

Solution
Edit: This shouldn't be an issue any longer, but if it still is the below workaround should still help.

No real solution yet, but you can play it in windowed. You can either press F11 once the game has started or, if that doesn't work, go to ../Steam/steamapps/common/They Breathe/Content and open the file Config.cfg with a text editor (notepad works). Change bFullscreen = "true" to bFullscreen = "false", then run the game again.

Getting stuck / Nothing happens

If you are alone (no frogs or other creatures) but nothing has happened for at least 30 seconds, try using Reset Wave from the Pause menu.

That said, it's still a bug so please tell us about it so that we can try to fix it.

[Jacklline]

Any update on the Auto-Closes on start? for me, setting fullscreen to false isn't working :(

[Lemon Head]

why you make a small indi game save to cloud , or at least have an option to do so, so the game could load locally. I mean does everything have to be saved to the cloud ?.

[Vukmir]

I can't play, game keeps giving error after i hear a bubble sound in background. I have tried everything mentioned here, but didn't work. I can't even find a log file to report.

[The Nose]

Yeah, I'm getting a black screen, bubble sound then the game's quitting on me. Tried changing "true" to "false", nothing.

[paperwarior]

Doesn't start for me, either.

[harulf]

Hello everyone. We're looking into it as we speak. The cause is very vague, though, so I'm not sure how long it's gonna take. Really sorry for all of your troubles.

[The Nose]

Just glad you guys are looking into it, thanks!

[Jacklline]

All good, wish their was more detail to share. Maybe worth noteing that I use a duel moniter system.

[Mange]

Opprinnelig skrevet av Jacklline:

All good, wish their was more detail to share. Maybe worth noteing that I use a duel moniter system.

A colleague of mien had dual monitors too, she had TB auto minimize (not close) when started, and maybe that's what happens to you to? We got the window up (atleast ) by pressing the Windowskey + UP-keyboard key to maximize the window by hotkey. That got the game up for her, might work temporarily? Otherwise, Harulf above here is working hard on it! :)

[Jacklline]

I wish that was it, but it loads and shuts down before I get a chance to take it futher. I am suspections that my anti viras + firewall isn't helping. Anti-Viras objected strongly when I first tryed to load it, I clicked on something, but Can't remember what.

[Rindragon]

Not working for me either. Did the suggested changes in the config files but nothing. Just the sound and a black screen before CTD. No angry message from antivirus though which I found odd nor is it being listed as blocked.

[Vukmir]

CLR20r3
they breathe.exe
1.0.0.0
537fb560
They Breathe
1.0.0.0
537fb560
532
0
System.IndexOutOfRangeException
6.1.7601.2.1.0.256.1
1055
0a9e
0a9e372d3b4ad19135b953a78882e789
0a9e
0a9e372d3b4ad19135b953a78882e789

I don't know if it helps but that's the error details.
I checked anti-virus log files and couldn't find anything related. Also firewall is working fine.
Problem is same: a black screen, a bubble sound and game crashes.

[harulf]

We've just uploaded a patch which probably won't fix the crash at start problem, but which has added a log file at My Documents/My Games/The Working Parts/They Breathe/log.txt (the patch primarily fixed resolution problems, sorry).
We'll keep researching the issue but anyone posting what it says (if it says anything at all) will get much remote love from us!

Mushta: Thanks for that one! That gives me something to work with.

[Vukmir]

Opprinnelig skrevet av harulf:

We've just uploaded a patch which probably won't fix the crash at start problem, but which has added a log file at My Documents/My Games/The Working Parts/They Breathe/log.txt (the patch primarily fixed resolution problems, sorry).
We'll keep researching the issue but anyone posting what it says (if it says anything at all) will get much remote love from us!

Mushta: Thanks for that one! That gives me something to work with.

You're welcome, also i want to send you my log file if i can.

[harulf]

Any log files or further problem descriptions can be sent to ulf at theworkingparts.com. Thank you for your help!