Crashing on video or within seconds after loading main menu

[Lanthrudar]

Launched the game once. Updated graphics settings (the game showed no issues) and closed it down. Now game crashes during the intro video unless I spam keys to get past it, but then it crashes within a few seconds once main menu pops up.

Other have reported this in the troubleshooting thread but have zero acknowledgements of the issue. The address changes but the text is always the same otherwise.

Have opened a HD ticket on NBG site, but need someone to check into this.

LoginId:unavailable
EpicAccountId:unavailable

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x000003b03b03d43b

d3d11
d3d11
RTSSHooks64
RTSSHooks64
RTSSHooks64
RTSSHooks64
RTSSHooks64
RTSSHooks64
Moria_Win64_Shipping
Moria_Win64_Shipping
Moria_Win64_Shipping
Moria_Win64_Shipping
Moria_Win64_Shipping
Moria_Win64_Shipping
Moria_Win64_Shipping
Moria_Win64_Shipping
kernel32
ntdll

[Houthacker]

The game has a conflict with RivaTuner Statistics Server. (Hence the RTSSHooks64.) In RivaTuner, add a new profile for Moria-Win64-Shipping.exe and set the application detection level to None. This basically switches the RivaTuner functionality off for this game, but at least it will run.

[Lanthrudar]

Originally posted by Houthacker:

The game has a conflict with RivaTuner Statistics Server. (Hence the RTSSHooks64.) In RivaTuner, add a new profile for Moria-Win64-Shipping.exe and set the application detection level to None. This basically switches the RivaTuner functionality off for this game, but at least it will run.

Thanks! Weird thing is that if I let the entire intro video play without interruption then the game plays fine. This is without adjusting RivaTuner or anything.

It's only if the game doesn't have focus when the intro video plays, or I try to bypass it, that the game crashes. Must be something specific to that video that's causing the issue. Eh, anyway, the game plays I just have memorized the intro video words by now..

[Houthacker]

Originally posted by Lanthrudar:

Originally posted by Houthacker:

The game has a conflict with RivaTuner Statistics Server. (Hence the RTSSHooks64.) In RivaTuner, add a new profile for Moria-Win64-Shipping.exe and set the application detection level to None. This basically switches the RivaTuner functionality off for this game, but at least it will run.

Thanks! Weird thing is that if I let the entire intro video play without interruption then the game plays fine. This is without adjusting RivaTuner or anything.

It's only if the game doesn't have focus when the intro video plays, or I try to bypass it, that the game crashes. Must be something specific to that video that's causing the issue. Eh, anyway, the game plays I just have memorized the intro video words by now..

Interesting. With me, the game kept crashing unless I switched of RivaTuner. Perhaps you should have removed the intro videos? (https://www.pcgamingwiki.com/wiki/The_Lord_of_the_Rings:_Return_to_Moria)

[Lanthrudar]

Originally posted by Houthacker:

Originally posted by Lanthrudar:

Thanks! Weird thing is that if I let the entire intro video play without interruption then the game plays fine. This is without adjusting RivaTuner or anything.

It's only if the game doesn't have focus when the intro video plays, or I try to bypass it, that the game crashes. Must be something specific to that video that's causing the issue. Eh, anyway, the game plays I just have memorized the intro video words by now..

Interesting. With me, the game kept crashing unless I switched of RivaTuner. Perhaps you should have removed the intro videos? (https://www.pcgamingwiki.com/wiki/The_Lord_of_the_Rings:_Return_to_Moria)

I could remove the intro but I usually just launch the game and then go get a drink or something until it finishes. It's annoying, and something I feel is an issue caused by how the game was coded (literally no other movie in the hundreds of other games I have played ever caused this, even with large cut scenes) but it is what it is. *shrug*

Thinking about it, the game having a conflict with RivaServer, which I can imagine thousands of players use, seems like an oversight from the dev's, since as noted, other games don't have that issue.