SONAR (2015)
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SONAR (2015)

SONAR (2015) > General Discussions > Topic Details
Vini Ness Aug 27, 2015 @ 7:42am
Sonar Platinum Problem
When i start to record an audio and press SPACE to stop the recording, the part of audio clip simple disappeared

Not the entire clip, just a part

Thanks for help
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Showing 1-13 of 13 comments
GibsonPro-Audio  [developer] Aug 27, 2015 @ 8:01am 
Weird, what audio device are you using?
#1
Vini Ness Aug 27, 2015 @ 8:19am 
Tascam US-2000

But that problem apeard today, last week i record a song and i had no problem
#2
GibsonPro-Audio  [developer] Aug 27, 2015 @ 2:45pm 
Originally posted by Vini Ness:
Tascam US-2000

But that problem apeard today, last week i record a song and i had no problem

Go to Edit > Preferences > Audio > Configuration File

Try the [Reset Config to Defaults] button. This will re-write the audio device config file.

You don't have any punch points active in your project do you? That could also cause some of the behavior you're seeing.
#3
Vini Ness Aug 27, 2015 @ 9:29pm 
Originally posted by Seth Kellogg Cakewalk:
Originally posted by Vini Ness:
Tascam US-2000

But that problem apeard today, last week i record a song and i had no problem

Go to Edit > Preferences > Audio > Configuration File

Try the [Reset Config to Defaults] button. This will re-write the audio device config file.

You don't have any punch points active in your project do you? That could also cause some of the behavior you're seeing.

I try to reset the config to defaults, but the problem continue
I have no punch points active

Here some pics of the problem

When i recording
http://1drv.ms/1Jpw3Qr

When i press SPACE to stop recording
http://1drv.ms/1JpxgXI

NOTE: When i write this post the Sonar show an error and crash two times

Thanks for the help
Last edited by Vini Ness; Aug 27, 2015 @ 9:30pm
#4
GibsonPro-Audio  [developer] Aug 28, 2015 @ 3:05pm 
Originally posted by Vini Ness:
Originally posted by Seth Kellogg Cakewalk:

Go to Edit > Preferences > Audio > Configuration File

Try the [Reset Config to Defaults] button. This will re-write the audio device config file.

You don't have any punch points active in your project do you? That could also cause some of the behavior you're seeing.

I try to reset the config to defaults, but the problem continue
I have no punch points active

Here some pics of the problem

When i recording
http://1drv.ms/1Jpw3Qr

When i press SPACE to stop recording
http://1drv.ms/1JpxgXI

NOTE: When i write this post the Sonar show an error and crash two times

Thanks for the help

If you go to 'C:\ProgramData\Cakewalk\SONAR Platinum\Minidumps' are there files there? Those 2 crashes should be logged and I can see the faulting module if you could get me those files.

Re: the audio getting cut off. I've seen this issue before, but it's always been very rare. Here's an instance from back in 09: http://forums.rolandclan.com/viewtopic.php?t=29152&p=178973

Do you know if there were any driver updates for your device in the last week? Does it happen in all projects? I know Windows/Microsoft have been pushing out a lot of updates due to W10 launching. There's a chance their driver repository was changed. Make sure you have the latest drivers and firmware here: http://tascam.com/product/us-2000/

Also, if you want, uncheck 'Hopkinton' from your DLC list and switch to the Gloucester branch and see if you have the same issues. It's possible something got broken in the update, but we test across a bunch of Tascam stuff, since we're under the same company now).

#5
Vini Ness Aug 29, 2015 @ 3:16pm 
Originally posted by Seth Kellogg Cakewalk:
Originally posted by Vini Ness:

I try to reset the config to defaults, but the problem continue
I have no punch points active

Here some pics of the problem

When i recording
http://1drv.ms/1Jpw3Qr

When i press SPACE to stop recording
http://1drv.ms/1JpxgXI

NOTE: When i write this post the Sonar show an error and crash two times

Thanks for the help

If you go to 'C:\ProgramData\Cakewalk\SONAR Platinum\Minidumps' are there files there? Those 2 crashes should be logged and I can see the faulting module if you could get me those files.

Re: the audio getting cut off. I've seen this issue before, but it's always been very rare. Here's an instance from back in 09: http://forums.rolandclan.com/viewtopic.php?t=29152&p=178973

Do you know if there were any driver updates for your device in the last week? Does it happen in all projects? I know Windows/Microsoft have been pushing out a lot of updates due to W10 launching. There's a chance their driver repository was changed. Make sure you have the latest drivers and firmware here: http://tascam.com/product/us-2000/

Also, if you want, uncheck 'Hopkinton' from your DLC list and switch to the Gloucester branch and see if you have the same issues. It's possible something got broken in the update, but we test across a bunch of Tascam stuff, since we're under the same company now).


I try to uninstall the 'Hopkinton' DLC and i have the last version of Tascam driver and firmware on my system, but the problem continues

There are no Minidumps folder or dump archives, but i using the problem report of the windows, the two erros are

----------------------------------------------------------------------------------------------------------------------------------------
Fonte
SONARPLT.exe

Resumo
Parou de funcionar

Data
‎28/‎08/‎2015 01:21

Status
Relatório enviado

Descrição
Caminho do Aplicativo com Falha: C:\Program Files (x86)\Steam\steamapps\common\Cakewalk\x64\SONAR\SONAR.exe

Assinatura do problema
Nome de Evento de Problema: APPCRASH
Nome do Aplicativo: SONAR.exe
Versão do Aplicativo: 21.7.0.18
Carimbo de Data/Hora do Aplicativo: 55d24b37
Nome do Módulo de Falhas: ac3filter64.ax_unloaded
Versão do Módulo de Falhas: 2.6.0.0
Carimbo de Data/Hora do Módulo de Falhas: 515f099e
Código de Exceção: c000041d
Deslocamento de Exceção: 00000000000248c0
Versão do sistema operacional: 10.0.10240.2.0.0.256.48
Identificação da Localidade: 1046
Informações Adicionais 1: 4d1c
Informações Adicionais 2: 4d1c669c77d7a0504796381a84350ad0
Informações Adicionais 3: 32ac
Informações Adicionais 4: 32ac082ae3ba1e3a8d93831185b8e5c5

Informações adicionais sobre o problema
ID de Compartimento de Memória: 368f118d333c6b144c7d051711f8e836 (120308305169)
----------------------------------------------------------------------------------------------------------------------------------------


----------------------------------------------------------------------------------------------------------------------------------------
Fonte
SONARPLT.exe

Resumo
Parou de funcionar

Data
‎28/‎08/‎2015 01:48

Status
Relatório enviado

Descrição
Caminho do Aplicativo com Falha: C:\Program Files (x86)\Steam\steamapps\common\Cakewalk\x64\SONAR\SONAR.exe

Assinatura do problema
Nome de Evento de Problema: APPCRASH
Nome do Aplicativo: SONAR.exe
Versão do Aplicativo: 21.7.0.18
Carimbo de Data/Hora do Aplicativo: 55d24b37
Nome do Módulo de Falhas: ac3filter64.ax_unloaded
Versão do Módulo de Falhas: 2.6.0.0
Carimbo de Data/Hora do Módulo de Falhas: 515f099e
Código de Exceção: c000041d
Deslocamento de Exceção: 00000000000248c0
Versão do sistema operacional: 10.0.10240.2.0.0.256.48
Identificação da Localidade: 1046
Informações Adicionais 1: 4d1c
Informações Adicionais 2: 4d1c669c77d7a0504796381a84350ad0
Informações Adicionais 3: 32ac
Informações Adicionais 4: 32ac082ae3ba1e3a8d93831185b8e5c5

Informações adicionais sobre o problema
ID de Compartimento de Memória: 368f118d333c6b144c7d051711f8e836 (120308305169)
----------------------------------------------------------------------------------------------------------------------------------------


And today i got another error

Fonte
SONARPLT.exe

Resumo
Parou de funcionar

Data
‎29/‎08/‎2015 19:04

Status
Relatório enviado

Descrição
Caminho do Aplicativo com Falha: C:\Program Files (x86)\Steam\steamapps\common\Cakewalk\x64\SONAR\SONAR.exe

Assinatura do problema
Nome de Evento de Problema: BEX64
Nome do Aplicativo: SONAR.exe
Versão do Aplicativo: 21.6.0.25
Carimbo de Data/Hora do Aplicativo: 55b7c88a
Nome do Módulo de Falhas: ac3filter64.ax_unloaded
Versão do Módulo de Falhas: 2.6.0.0
Carimbo de Data/Hora do Módulo de Falhas: 515f099e
Deslocamento de Exceção: 00000000000248c0
Código de Exceção: c0000005
Dados de Exceção: 0000000000000008
Versão do sistema operacional: 10.0.10240.2.0.0.256.48
Identificação da Localidade: 1046
Informações Adicionais 1: 8f7f
Informações Adicionais 2: 8f7f0631086b49cfcda516c2d83538ce
Informações Adicionais 3: e49a
Informações Adicionais 4: e49a63632d1e1b4b29dfcea557fb6041

Informações adicionais sobre o problema
ID de Compartimento de Memória: a47c3e190ed5cf776e4bddd57456d5a2 (116005053260)






Thanks for the support again
#6
GibsonPro-Audio  [developer] Aug 31, 2015 @ 9:26am 
Nome do Módulo de Falhas: ac3filter64.ax_unloaded

How are you attempting to use this in your project?

If this is: http://www.ac3filter.net/wiki/AC3Filter:Installation
#7
Vini Ness Aug 31, 2015 @ 9:30am 
No, The AC3Filter, is a filter of my KLite mega codec pack for media player classic, it's just to watch any movie on media player classic

Why the sonar load the ac3filter?

I will try to uninstall the ac3filter, i think there is the problem
Last edited by Vini Ness; Aug 31, 2015 @ 9:33am
#8
Vini Ness Aug 31, 2015 @ 9:41am 
i uninstall the AC3Filter, but the clip error continue

But the sonar don't crash
#9
GibsonPro-Audio  [developer] Aug 31, 2015 @ 12:40pm 
Originally posted by Vini Ness:
i uninstall the AC3Filter, but the clip error continue

But the sonar don't crash

It could still be getting called by the project.

Hold down [Shift] when you click and Open your project.

You'll be prompted with a Safe Mode and "Load Plugins' window. Say 'Yes' individually to plugins, not the 'Enable All" option. It should list AC3Filter at some point, say 'No' to that and continue through to open the project. Then make sure you re-save the project.

#10
Vini Ness Aug 31, 2015 @ 3:08pm 
Originally posted by Seth Kellogg Cakewalk:
Originally posted by Vini Ness:
i uninstall the AC3Filter, but the clip error continue

But the sonar don't crash

It could still be getting called by the project.

Hold down [Shift] when you click and Open your project.

You'll be prompted with a Safe Mode and "Load Plugins' window. Say 'Yes' individually to plugins, not the 'Enable All" option. It should list AC3Filter at some point, say 'No' to that and continue through to open the project. Then make sure you re-save the project.


Ok but i try to creat a new project to test the erros, and i get the part of clip simple deleted

I try to creat a blank project, a template project, i aways get the same results, part of clip desapeard

Thanks again
#11
Vini Ness Sep 1, 2015 @ 4:17pm 
???
#12
GibsonPro-Audio  [developer] Sep 2, 2015 @ 7:53am 
Originally posted by Vini Ness:
Originally posted by Seth Kellogg Cakewalk:

It could still be getting called by the project.

Hold down [Shift] when you click and Open your project.

You'll be prompted with a Safe Mode and "Load Plugins' window. Say 'Yes' individually to plugins, not the 'Enable All" option. It should list AC3Filter at some point, say 'No' to that and continue through to open the project. Then make sure you re-save the project.


Ok but i try to creat a new project to test the erros, and i get the part of clip simple deleted

I try to creat a blank project, a template project, i aways get the same results, part of clip desapeard

Thanks again

I think we're losing a bit through translation.

Did the projects stop crashing after launching in safe mode?

The audio clip recording issue is unrelated to the crash issue you were also having above. If rolling back from the latest update didn't change the recording behavior and the latest firmware/drivers are installed for the sound device, something else must have changed between when the issue popped up and when it was working correctly last week.

We can also do a hard audio config reset. With SONAR closed, go to C:\ProgramData\Cakewalk\SONAR Platinum\' There should be a file called AUD.ini. Delete this file and restart SONAR.

Do you know if any Windows updates ran? If you go to Control Panel > Programs and Features > Installed updates , you can see when they were installed.

Forums aren't always the best way to break down these types of issues. Is there any way you could call support? They can usually work through issues quicker than back and forths on the forum. Contact info is here: www.cakewalk.com/support/contact
#13
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SONAR (2015) > General Discussions > Topic Details
Date Posted: Aug 27, 2015 @ 7:42am
Posts: 13

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