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This is from the support site:
If you receive this issue, please send a ticket in with your Steam name and details in and we will investigate, and possibly reset the character that caused the loading state.
Another option is to try this workaround
Turn off cloud saves for No More Room in Hell 2 through your Steam.
In C:\Users%your username%\AppData\Local, delete the NMRiH2 folder. This will delete the game's settings configuration and acts as a factory reset. This should not delete your character level/account level.
Launch the game.
If the workaround does not work, please reach out through a ticket.