FAQ and troubleshooting

[Beth]

Where can I see the patch notes?

Patch notes are available here on Steam:
https://steamcommunity.com/app/2881650/announcements/

You can also join our Discord server for Content Warning here:
https://discord.gg/contentwarning

Where do I report bugs?

We are looking at the Steam forums here, but to really make sure we see your report please email [e-mail]

Screenshots, videos, steps to reproduce and player logs are always helpful!

Where to find your player logs

The player log contains information on your latest game session which can help us track down bugs.

First recreate the issue you're having in the game, then turn off and get the log:

1. Press and hold the Windows key and the letter R on your keyboard
   
2. Type appdata into the prompt that appears
   
3. Then navigate to LocalLow\Landfall Games\Content Warning > locate the file called “Player” and send it to [e-mail]

My antivirus is reacting to the game

This happens often with new games, it's a false positive. Make sure to make an exception for the game with your antivirus and then verify your game files in Steam (Right-click on Content Warning in your Steam Library > Properties > Installed files > Verify integrity of game files).

My game crashes on startup or during gameplay

If the game stops responding and crashes back to the desktop, please check out our troubleshooting guide at https://landfall.se/troubleshooting for potential solutions.

For crashes on startup, it often helps to remove save files and game recordings, and then running the game as an administrator.

Save files and game recordings can be found here:

• C:\Users\(your username)\AppData\LocalLow\Landfall Games\Content Warning\Saves
  
• C:\Users\(your username)\AppData\Local\Temp\rec

Steps on how to run the game as an administrator can be found in our troubleshooting guide here.[landfall.se]

Failed to get video path / File not found / I can't see recordings in-game but my friends can

It seems this happens if you have a space or an apostrophe in your Windows username. It’s not recommended to change your Windows username without proper knowledge, for now creating a new Windows user (steps here[support.microsoft.com]) should allow you to play until we can release a fix.

Some players have also been able to fix it by changing the location of where Windows saves temp files (which is where the game recordings are stored). You can follow these steps to do so:

1. Open Windows Settings > System > Select “About” in the panel to the left > To the right, select “Advanced system settings”.
   
2. Select “Environment Variables” in the window that pops up.
   
3. Select “TEMP”, click “Edit” and choose a new location that is not in the “Users” folder on the C: drive. Make sure that the folder where the game recordings get saved doesn't have a space or an apostrophe in the name.
   
4. Do the same for “TMP” (it should be the same location on both TEMP and TMP). You may need to restart your computer before Windows will save temp files in the new location.

Recordings fail to extract or get stuck on extracting

One cause for this issue seems to be if you (or someone in the lobby) have a space or an apostrophe in your Windows username. See above under "failed to get video path" for possible solutions.

It can also help to avoid filming several short cuts in succession.

Pressing F3 will open a folder with your recordings, which will let you extract them for your own use.

Stuck on hosting, unable to join/host games, disconnection issues

Here are some steps you can try that have helped fix the issue for other players:

• Make sure you're launching the game directly from your Steam Library
  
• Restarting the game will sometimes help
  
• Start the game, then wait in the menus for a minute or two before clicking to join/host a game
  
• Run the game as administrator, you can find steps on how to do so in our troubleshooting guide here https://landfall.se/troubleshooting
  
• Exclude the game in your antivirus
  
• Verify your game files in Steam: Right-click on Content Warning in your Steam Library > Properties > Installed files > Verify integrity of game files
  
• Make sure you have a stable internet connection
  
• If you have modded the game, try removing all mods and reinstall the game
  
• Some players have been able to solve issues by playing with a VPN

Removing save files and game recordings can help, they are located here:

• Press the Windows key + R and type appdata into the prompt that appears
  
• Then navigate to LocalLow\Landfall Games\Content Warning\Saves for the save files
  
• Or to Local\Temp\rec for the game recordings

My game is pink!

This seems to happen mainly on computers that don't meet the minimum system requirements for the game. You can try updating your graphics drivers and verify your game files in Steam (Right-click on Content Warning in your Steam Library > Properties > Installed files > Verify integrity of game files).

You can find steps on how to update your GPU drivers in our troubleshooting guide here: https://landfall.se/troubleshooting

You can also check if your computer has more than one GPU and if so, make sure it's using the dedicated GPU for the game (detailed steps in our troubleshooting guide[landfall.se]).

The game freezes for a few seconds when I stop a recording

For this issue it usually helps to add exclusions in your antivirus for the game installation folder (the entire folder, not just the game itself) and the folder where the game recordings are saved.

The default antivirus in Windows is Windows Security, you can follow these steps to add an exclusion.[support.microsoft.com]

The default locations for the game installation folder and game recordings folder are:

• C:\Program Files (x86)\Steam\steamapps\common\Content Warning
  
• C:\Users\(your username)\AppData\Local\Temp\rec

Some players have also mentioned that FACEIT Anti-Cheat can cause this issue in the game, if you have it installed you can check to see if can be disabled while playing Content Warning.

My game is stuck in a minimized window

Resetting the resolution in the Registry usually helps with this:

1. Press and hold the Windows key and the letter R on your keyboard
   
2. Type regedit into the prompt that appears and click OK
   
3. In the panel to the left, navigate to this folder: Computer\HKEY_CURRENT_USER\SOFTWARE\Landfall Games\Content Warning
   
4. Delete all settings starting with “Screenmanager”

I can't move the camera while in-game / There is no sound

There is a bug where some settings get set to 0 sometimes, check the in-game settings and make sure the mouse sensitivity and volume sliders are not set to 0!