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It happend to me twice so far and it got fixed after they updated my account.
Shoutout to RC from Steam Support.
2K customer service :
Hello,
Thank you for contacting 2K Support! I'm sorry for not being able to reply in time, I'm your customer service representative Sky. ️
After checking the video you provided, I found that this problem may be caused by a problem on Steam. It is recommended that you contact Steam Support for more assistance!
If you have any questions during this period, please feel free to let us know.
Best wishes!
2K Sky
Customer Support