Tech Support

[Slitherine_Iain]

Hi guys,

While we will do our best to support you here, if your post goes unanswered we recommend you post your query on our forum where the development team will see it. It's also likely you'll get faster responses to any queries and there are hundreds of players online at any time to answer questions.

The Pandora Discussion Forum is here:
http://www.slitherine.com/forum/viewforum.php?f=173

The Pandora Tech Support forum is here:
http://www.slitherine.com/forum/viewforum.php?f=268

The Slitherine Team

---

For common issues and how to report issues please see below.

Graphics Drivers

Please make sure you have the latest graphics drivers installed if you are experiencing issues starting the game (Nvidia[www.geforce.co.uk], AMD[support.amd.com]). This is particularly common on laptops with outdated brand drivers.

Background Applications

Any applications running in the background may negatively affect Pandora. Certain applications can lead to more serious issues such as limited connectivity and game crashes. It is highly recommended that you close all background applications before launching Pandora to ensure the best performance and stability. After you are done playing, feel free to re-enable these applications.

Some applications may load when the operating system starts and are not obviously indicated. For example, they may not appear in the task bar but they may be among some of your active processes or services, using your system's resources. These programs may cause crashes and other difficulties when playing Pandora.

Please see Closing Background Applications below for instructions on disabling non-essential background programs and preventing background applications from silently loading when Windows starts.

Security Applications
Antivirus and firewall software play an important role in your computer security. They help protect your computer from viruses, malware and spyware infections. However, when protecting your computer, they can prevent legitimate programs, like Pandora, from installing, updating or running. Adding exceptions for Pandora executables or disabling your security software can help resolve these conflicts.

Note: Some security programs will continue to partially run even when disabled. They may require full uninstallation or reconfiguration to resolve.

If you are not comfortable configuring or uninstalling your security software, please contact your security software's technical support department for assistance. They may also be able to help you configure their product to not interfere with future game installation and patching. Most products have in-software or web forms for reporting false positives.

Application Known to Interfere with Pandora

• Avast Antivirus
  
• ASUS AI Suite II (TurboV EVO -- turbovhelp.exe)
  
• Comodo Internet Security
  
• Norton Antivirus (Report False Positive[submit.symantec.com])
  
• Panda Antivirus
  
• Sophos Antivirus

If you find any other applications causing issues with Pandora, please let us know so we can investigate and add it to the list.

Closing Background Applications (Windows)
https://us.battle.net/support/en/article/shutting-down-background-applications

Closing Background Applications (Mac)
https://us.battle.net/support/en/article/closing-background-applications-mac

Reporting Issues

Game Logs
When reporting an issue, please make sure to include all of the game's logs and, if applicable, a save game. This will greatly help expedite a fix or further assistance.

Screen shots, configuration and log files are stored in the following locations:

• Windows Vista/7: "%APPDATA%\Proxy Studios\Pandora\"
  
• Windows XP: "%APPDATA%\Proxy Studios\Pandora\"
  
• Mac OS X: "/Users/<user>/Library/Application Support/Proxy Studios/Pandora/"
  
• Linux: "/home/<user>/.config/Proxy Studios/Pandora/"

Saved games are stored in a different location to support the Steam Cloud:

• Steam: "<installation directory>/Cache/cloud/"

Due to multi-platform syncing limitations, the Steam Cloud system requires all files and directories to have lowercase names. Failure to comply may prevent the Steam Cloud from working properly and may clear all files from the cloud. Please be very careful if you modify the contents of this directory manually, especially on case-sensitive filesystems like those normally found on Linux.

System Information (Windows)
Additionally you may be requested to provide a snapshot of your computer’s hardware and software configuration to help us diagnose and troubleshoot technical issues.

To obtain the DxDiag file:
1. Press Windows Key + R.
2. Type DxDiag and press Enter.
3. In the DxDiag window, click Save All Information.
4. Name the file "dxdiag" and click Save.

To obtain the MSInfo file:
1. Press Windows Key + R.
2. Type MSInfo32 and press Enter.
3. In the MSInfo diagnostic window, click File, then Export.
4. When the Export As window appears, choose Desktop.
5. Name the file "MSInfo" and click Save.

[TUX]

On Kubuntu 14.04

~/.steam/steam/SteamApps/common/Pandora/Binaries$ ./Pandora
[2014-May-30 22:26:56] ExceptionHandler::handleException():
[2014-May-30 22:26:56] Standard exception thrown:
[2014-May-30 22:26:56] locale::facet::_S_create_c_locale name not valid
[2014-May-30 22:26:56] (0) [0x0x9d8725] proxy::core::StackTrace::log() + 0x25
[2014-May-30 22:26:56] (1) [0x0x9a9df6] proxy::core::ExceptionHandler::handleException() + 0x56
[2014-May-30 22:26:56] (2) [0x0x7fabbdf92836] + 0x5e836
[2014-May-30 22:26:56] (3) [0x0x7fabbdf92863] + 0x5e863
[2014-May-30 22:26:56] (4) [0x0x7fabbdf92aa2] + 0x5eaa2
[2014-May-30 22:26:56] (5) [0x0x7fabbdfe4677] std::__throw_runtime_error(char const*) + 0x67
[2014-May-30 22:26:56] (6) [0x0x7fabbdfb00c4] + 0x7c0c4
[2014-May-30 22:26:56] (7) [0x0x7fabbdfa52e9] std::locale::_Impl::_Impl(char const*, unsigned long) + 0x49
[2014-May-30 22:26:56] (8) [0x0x7fabbdfa6492] std::locale::locale(char const*) + 0x792
[2014-May-30 22:26:56] (9) [0x0x7fabbe68aee4] boost::filesystem3::path::wchar_t_codecvt_facet() + 0x44
[2014-May-30 22:26:56] (10) [0x0x7fabbe68c493] boost::filesystem3::path::parent_path() const + 0xa3
[2014-May-30 22:26:56] (11) [0x0x7fabbe686bfb] boost::filesystem3::detail::create_directories(boost::filesystem3::path const&, boost::system::error_code*) + 0x7b
[2014-May-30 22:26:56] (12) [0x0x65b385] pandora::game::Game::createDirectories() + 0x35
[2014-May-30 22:26:56] (13) [0x0x65b65c] pandora::game::Game::init() + 0x1c
[2014-May-30 22:26:56] (14) [0x0x6595a1] pandora::client::game::Game::init() + 0x11
[2014-May-30 22:26:56] (15) [0x0x625e55] pandora::game::Game::main(int, char**) + 0xc5
[2014-May-30 22:26:56] (16) [0x0x625990] main + 0x30
[2014-May-30 22:26:56] (17) [0x0x7fabbd673ec5] __libc_start_main + 0xf5
[2014-May-30 22:26:56] (18) [0x0x65518d] +
[2014-May-30 22:26:56] ExceptionHandler::terminate():

[Rok]

There seems to be an issue creating directories the game needs to operate properly on your installation. It could be due to your username using non-ascii characters. Could you please let us know what your username is, or at least which characters it uses?

Also, does running
export LC_ALL="en_US.UTF-8"
in the console prior to starting Pandora help?

[Tekvorian]

Why am I forced to let the game act as a server? I do not want to play online with anyone.

This sounds very dubious to me. The game is not letting me play without it. You don't even mention in the requirements that the gamer needs an activate internet connection for being able to play.

I think I will contact Valve about this to get my money back.

[Slitherine_Iain]

It isn't really a server it is just the way the game is presented. Single and multiplayer are built the same way so a single player games a multiplayer game with 1 player. It is not actually connecting to anyone or any server. It's entirely safe so don't worry :)

[Rok]

You don't need an internet connection to play. For singleplayer the server is restricted to your local computer.

[ZamboTeam67]

When i got the game i tryed to play single player and it said "unknow Error

[Slitherine_Iain]

For anyone having issues can you post a new thread with the exact error you are having and your operating system and specs. Thanks.

[Division]

I'm having issues with a runtime thing and I looked at the forums on Slitherine at your solutions http://www.slitherine.com/forum/viewtopic.php?f=268&t=50599 and http://www.slitherine.com/forum/viewtopic.php?f=268&t=50513 but I'm very bad at the technical stuff. I was hoping you could release an update fixing the file issue. I don't want to have wasted 27 dollars...

[VPaulus]

Hello SuperDeDuperMan,

I'm sorry that you are having problems with the game. Unfortunately Runtime issues are not an error or a bug within the game that can be fixed in a patch/update. They are caused/generated by your Windows setup, for example from outdated drivers, interference from third party programs, security software, etc.

However, please contact us at Support[at]Slitherine[dot]co[dot]uk with the Game Logs and a DxDiag file, and we will try to resolve the issue.

How to get a DxDiag report file:

1. Click on "START" (on Windows 8 press “Windows key” and the “R” key at the same time)
2. Click "run" (skip this step on Windows 8)
3. Type in "dxdiag" and click "OK"
4. Check through the tabs and perform all tests
5. Click "Save all Information..." and save the text file to a location of your choice
6. Attach the file to your message

The log file written by the game is located in:
Windows Vista/7:
“C:\Users\<user>\AppData\Roaming\Proxy Studios\Pandora\”
Windows XP:
“C:\Documents and Settings\<user>\Application Data\Proxy Studios\Pandora\”

[Division]

I apparently don't have an appdata folder and I have windows 7

[Division]

wait i found it

[Division]

do i paste whats written in note pad?

[VPaulus]

It's better if you attach those files and contact us at Support[at]Slitherine[dot]co[dot]uk

[Slitherine_Iain]

It should call be pretty self explanatory - just hit multiplayer and follow the instructions. If you have specific questions let us know!

[Neshameh]

Link to a forum chain on slitherine pandora support forum, http://www.slitherine.com/forum/viewtopic.php?f=268&t=50805
Is anyone else having similar problems?
Basically game disconnects in multiplayer after 5-6 turns, works perfect single player.
Occasional sound bug connectint to multiplayer.
Tried the selective start to disable all but essentials, no difference.
The sound bug is rare.
Checked firewall settings, even removed steam and pandora, then re-added to make sure all permissions.
Ran as admin, removed router out of loop to run direct to modem.
Any thoughts anyone? :)