Technical issue reporting thread

[Professor Pew]

Ran into technical issues on PC?

Please leave as detailed as possible information in this thread. If you are not confortable with sharing DXDiag info, please report the following information:

The Problem:
Describe what happens before/when the error occurs in a great detail as you can.

Your PC specs:
- CPU
- Amount of RAM
- GPU/graphic card
- Graphics driver version
- Sound card if applicable
- Additional info (webcam, mouse, keyboard driver suite, antivirus, etc.)

The Additional info can help us in case an issue is related to third party software, such as webcam or audio software which somehow interferes with the game.

For bugs and glitches in the game that are related to gameplay, please report them in this other thread: http://steamcommunity.com/app/287390/discussions/1/34095684732455644/

[budyll]

Escrito originalmente por Chuck-Wagon:

The game simply refuses to start on my laptop. When I click Play on the Steam Version of both Metro 2033 Redux and Last Light Redux, nothing happens. I tried running both executables as administrator and still nothing happens and running them in windows 7 compatibility mode doesn't help. I made sure that both games runs on my dedicated video card and everything seems fine. I also closed any program that may impact the game (such as Razer game booster). Nothing I do seems to help.

Specs:

Toshiba Qosmio X870
Windows 8.1 64 bit
Intel i7-3630QM @ 2.4 GHz
GTX 670m 3Gb (340.52 NVidia drivers)
12Gb DDR3 1600MHz
1Tb 7200RPM HDD
Windows Defender

Dude, they NO LONGER SUPPORT THIS TITLE. They never did. It came out in August last year and received an update appx. 15MB big few days after release and that WAS IT!

[Pilzsuppe]

The Problem:
The engine only loads few models in front of me and the game runs at aproxm. 15fps. I believe the game engine thinks that I'm looking the other way and loads everything behind me, because when I turn around, models start disappearing. I have tried many different settings, nothing helped.

PC specs:
Intel Core i5-4570
8GB
Gigabyte GTX 760
Driver Version 347.09
On-board sound (mainboard: AsRock Z87 Extreme 3)

[budyll]

Escrito originalmente por Pilzsuppe:

The Problem:
The engine only loads few models in front of me and the game runs at aproxm. 15fps. I believe the game engine thinks that I'm looking the other way and loads everything behind me, because when I turn around, models start disappearing. I have tried many different settings, nothing helped.

PC specs:
Intel Core i5-4570
8GB
Gigabyte GTX 760
Driver Version 347.09
On-board sound (mainboard: AsRock Z87 Extreme 3)

Dude, they NO LONGER SUPPORT THIS TITLE. They never did. It came out in August last year and received an update appx. 15MB big few days after release and that WAS IT!

[Joscco]

-Intel i5-2500K @ 4.0GHZ
-8GB DDR3 1333MHZ
-NVIDIA MSI GTX 980 4GB (Latest driver 347.09 as of this post)
-Onboard sound
-Razer Synapse & MSE

Running into a problem where after an hour of gameplay, or sometimes even a few hours my game locks up, and then 2 seconds later it exits to desktop and said the NVIDIA driver crashed and has successfully recovered. This last session I got about 3 hours of gameplay in before the crash.

[budyll]

Escrito originalmente por Joscco:

-Intel i5-2500K @ 4.0GHZ
-8GB DDR3 1333MHZ
-NVIDIA MSI GTX 980 4GB (Latest driver 347.09 as of this post)
-Onboard sound
-Razer Synapse & MSE

Running into a problem where after an hour of gameplay, or sometimes even a few hours my game locks up, and then 2 seconds later it exits to desktop and said the NVIDIA driver crashed and has successfully recovered. This last session I got about 3 hours of gameplay in before the crash.

Dude, they NO LONGER SUPPORT THIS TITLE. They never did. It came out in August last year and received an update appx. 15MB big few days after release and that WAS IT!

They haven't made ANY contact with the community, Metro games community manager didn't heard any updates from them after the game got released (they're located in Malta and the community manager lives in Germany :x).

They stole our money and they're now sitting on their asses on a beach in Malta and spend our hard earned cash on drinking and partying!

[Areosa]

Mode: Survivor, any difficult
Level: all
Bug: Can't move, can't shoot, can't acess menu, have to terminate the game via task manager.

Specs: Windows 7 64 bit
Msi gaming 7 motherboard (sound card onboard)
Intel i7-4790k
Gtx 980 gigabyte 4 ram ( latest driver 347.25)
16 RAM
Kapersky anti virus

[arginite]

Game crashes on intro, have tried all fixes suggested:
- Reinstalled the game
- Verified the game files
- Reinstalled MSVC 2012 x64 redist
- Updated graphics drivers
- Deleted legal.ogv
- Set resolution via the user.cfg in %localappdata%\4A Games\Metro Last Light\1100001052fb7fa\user.cfg

Spec is:
Windows 7 64
Intel i5 2500K
8 GB ram
Radeon 7970
Video drivers - 14.501.1003-141120a-177998C

At this stage I'm just stick of trying to fix it and want a refund as the product is not fit for purpose.

[Diavolo]

Game works fine on my i5 4430 and GTX 660. Sorry that it doesnt work for you. This game seems to be not working for so many people and they just do not care enough to update it and communicate with people.

[jerbear]

just got it on sale but all it does load the video then glitch all wierd and chrashes to desktop???????????????????? g skill 8gb asus z87-a i5 3670k gtx 980

[Lokdie]

Can't play both of Metro Redux titles.

Mac OS 10.10.2
i7 4,3GHz
32Gb RAM
GTX970 4Gb
SSD 120Gb

How can they do a mac port a few weeks ago and not support it ?

Waiting for an update or my money back.

[Juggernaut_Drive]

game opens up with "previous launch was unsuccessful, would you like to start in safe mode?" and then crashes every single time i go to continue game from where your in the catacombs and you have wait for the wooden elevator to come down to you and hold out until it does. Please help me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Windows 8.1 64-bit
Intel i7
8GB ram
geforce gtx 660M

[MyBooMStick]

Escrito originalmente por greenmafia:

just got it on sale but all it does load the video then glitch all wierd and chrashes to desktop???????????????????? g skill 8gb asus z87-a i5 3670k gtx 980

i got Weird mass crash to desktop to

[arginite]

I eventually got a refund on this after a few months of asking for one and getting no replies from Steam. Then one day out of nowhere I get a refund but no contact from Steam support what so ever.

Contact Deepsilver for support on [e-mail], they will suggest updating drivers and uninstalling lots of things before recommending reinstalling Windows.

[Bean]

the problem i have it tell me to change my resolution how would i do that?

[Gwynbleidd]

Does someone experience Stuttering?

Rig:
970 MSI (latest drivers)
Mother Gigabyte z97 gaming 3
2x4GB ramo Kingston hyperx fury
Intel i74790k
Hdd 500GB

I't happened with metro 2033 and now I bought Metro Last Light Redux en this summer sale and the same problem happens. Can't find a solution, and it's very annoying.