Having Issues?

[Kimiko]

To ensure that you get the best possible support, please post all technical support and other issues on our Official Forums[www.berserk-games.com].

This list is here to help with generic issues. If nothing here helps you, then please post on our official forums as listed above. Thanks!

The first steps for troubleshooting any problems:

• Verify the integrity of the game cache
  
• Update all your drivers
  
• Restart steam and/or your computer

If you need to port forward, then this is the new info:
UDP (outbound) - 3478, 4379, 4380 (Steam P2P Ports)

Enable logging mode to log issues

• Type /log in chat or -log in your launch options to begin logging
  
  Logs can be found in the following:
  
• Windows - Steam Library/steamapps/common/Tabletop Simulator/Tabletop Simulator_Data/output_log.txt
  
• Mac - ~/Library/Logs/Unity/Player.log
  
• Linux - ~/.config/unity3d/Berserk Games/Tabletop Simulator/Player.log

Debugging

• If you are having any type of crashing or problem with something, then using these launch options will help us track down issues that we cannot reproduce on our own.
  
• Input these in Properties, General and click the SET LAUNCH OPTIONS button.
  
• You can input multiple launch options by putting a space in between them. Remove the quotes before entering them in.
  
• “-nothreading” – Disables loading system in the backload.
  “-nosteam” – Disables all the steamworks related stuff.
  “-notablet” – Disables the tablet.
  “-nosubscription” – Stops steam from checking your workshop subscription.
  
• If -nosteam stops the crashing, then try reinstalling Steam as it may be borked.

Game freezing or crashing on loading (Windows)

• Go into programs and features and uninstall both Microsoft Visual C++ 2012 Redistributable Package x86 & x64.
  Then RE-install this: https://www.microsoft.com/en-us/download/details.aspx?id=30679 (both the x86 and x64 versions)
  
• Turn off MSI Afterburner and/or Riva Tuner if installed.
  
• Ensure all your drivers are up to date
  
• Your firewall/anti-virus could be completely blocking Tabletop Simulator causing it not to load. Manually exclude Tabletop Simulator.exe from the detection of modified applications list (this could be worded differently depending on your program.

Crash on Startup (Mac)

• Try using the second launch option.
  
• Try disabling Steam's FPS counter if you have it enabled.

Crash on Startup (Linux)

• Add -force-opengl to your launch options.
  
• Turn off the Steam Overlay and add -force-gfx-st to your launch options.

VR crashing at startup

• Delete "C:\Program Files (x86)\Steam\vr\runtime" as this will fix the issue.

Crash on start up mentioning resolution:

• Set the launch options of the game to -screen-width 800 -screen-height 600. This can be set in Steam properties for the game.
  
• Change your monitor's resolution and run TTS. Try changing it back to normal and load up TTS once more.

UI Not Working in Main Menu

• Go into programs and features and uninstall Microsoft Visual C++ 2010 Redistributable Package (x86)
  
• Then RE-install this: https://www.microsoft.com/en-us/download/details.aspx?id=5555

Voice Chat Issues

• Manually select your microphone in the configuration sound tab

Issue as the host with a passworded server, shows up as invalid to anyone who tries to join.

• Type /resetallsaved in chat. This will clear any old player prefs that is causing this issue. (This will also reset ALL your keybinds/controls)

Mods/Textures are not loading

• Go into programs and features and uninstall Microsoft Visual C++ 2012 Redistributable Package (x86)
  
• Then RE-install this: https://www.microsoft.com/en-us/download/details.aspx?id=30679
  
  
• If you're getting the Custom Model popups, then there is nothing wrong on your end. It just means the site the images are hosted on are down or removed. You need to post on the Workshop page and let the modder know the issue so they can update the mod.

Graphical Issues

If your game (including interface) is blurry:

• Open your graphics card properties and make sure your graphical settings are on quality and nothing lower.

Pink Screen on Startup

• Do a clean reinstall of graphics drivers (uninstall and then reinstall)

Black background with the lighting being too dark:

• Try resizing the game window, swapping between fullscreen and windowed mode or vice versa.

WWW Errors

If you get the message "Improper URL" or "Could not resolve host":

• Check to make sure you don't have any firewall or anti-virus blocking the game.

If you get the message "WWW Error; could not open file":

• Disable 'Mod Caching' in settings, for a temporary work around.

If you get WWW errors like "Transfer closed with ______ bytes remaining"
and "<url> malformed":

• The domain that those images are hosted from are blocked for you.
  
• URLs could be broken.
  
• Try verifying the integrity of the game cache.

Workshop/Mod Issues

Mod is not uploading to Workshop:

• Save your mod, then restart the game and try again.

Getting black texture bug when loading mods:

• Try playing on a higher video setting in the launcher. Or making sure your images are using power of 2 sizes (128, 256, 512, 1024, 2048, 4096).

When uploading my mod in game, I get an ID number that is longer than 9 digits and my mod is not showing up on the Workshop!

• Did you get TTS as a gift and it's the only game you have? In this case, we have found that Steam restricts your account from doing certain things (including uploading to the Workshop) until you have purchased a game.
  
• If you purchased TTS on another site, you may need to add funds to your wallet so Steam knows your account is legit.
  
• Read here[www.berserk-games.com] for more info.
  
• Try deleting your remotecache.vdf from your userdata for Tabletop Simulator and restart Steam

Controller Issues

Mouse is spinning round and round:

• Check to make sure your controller/joystick/etc is not plugged into your computer.
  
• Uncheck the controller box in the configuration/controls menu.
  
• Try disabling "HID - compliant game controller" in device manager.

Other Issues

Tablet is not playing videos:

• Make sure you install basic flash to your computer.
  https://get.adobe.com/flashplayer/otherversions

To remove the intro video:

• Open up your launch properties and enter in '-novid' (no quotes)
  
• Alternatively, you can input '-nointro' instead (no quotes)

(Issues as of v10.0)

[raketa]

Hello! I have issue then i'm not a host player and i use "Search" on deck sometimes i can't draw cards from "Search Window". After this bug if i close this search window i can't do anything (flip, drag, shuffle and so on)

There is still a wish to be able to bind a Draw a card action from context menu to a keyboard key in settings please

[CaptainB3]

I'm having trouble getting custom models and textures to work in TTS. Mtl.obj models will load but not take texture files (jpg or png). All the texture does is darken the model. Models saved as obj files won't load. What am I doing wrong?

[ulia]

^ Is the mesh unwrapped?

[CaptainB3]

I think so. I unwrapped it to do the painting but could not find how to rewrap it.

[locoparentus]

You don't rewap a mesh once its unwrapped. All unwrapping actually does is assign the vertice's 2D co-ordinates U and V which is another way of saying X and Y but X, Y and Z are already used for naming 3D co-ordinates, hence U and V.

So if you've unwrapped your mesh you want to find the 2D editor in your modeling software so you can see the Unfolded version of your mesh that you just unwrapped.

Then depending on your software you can either define a blank texture (by size) and paint in either 2D or 3D space. Or first create a material and then move on to the texture as described above.

In either case once you have a painted texture you need to export that as a JPG or PNG and export the mesh that goes with it. the .Mtl is of no use to you for the task your trying to accomplish.

The topic of 3D modeling is a broad one so If you have more questions best ask them in the relavent Berserk Discord Channels for a more rounded response.

[Yopsolodes]

Hello,
The game won't launch in VR mode with my HTC VIVE any idea on how to lauch it in vr mode ?

[ThePsychoCat]

Have trouble importanting images for the boards like the ones from the popular game battleship and risk

[Ennui]

My Game won't launch and i've tried everything on the troubleshooting list. it doesn't crash or anything, it just stays running without using CPU, doesn't give me a crash report or say it stopped working, just doesn't launch. Please help

[K0ito]

after i disable win 10 defender, tabletop simulator starts working.

[Ark_Zilong]

I cant start the game proper, after starting it, selecting to create a game on either single or multiplayer nothing happens, I just remain stuck on the main menu, still able to click on stuff but not go anywhere.
Also, not sure if this is the right place to ask, but how do I change the interface language? the interface is in portuguese for me but I want english.

[Gondor72]

I would post this question on the berserk games official forum but after creating an account it still will not let me post.
The scripting button does not bring up the scripting pop up. I can still use Atom, but it is annoying not to be able to access it from the game. This issue started a couple weeks ago. I have verified the game cache.

[wojtek]

I can't launch TTS (crashing all the time). Where can I send error logs, so someone will point me at a solution?

[Nemesis]

The 10.7 update has broken the script. Kingdom Death Monster is unplayable. any attempt to adjust the player sheets, initiate a hunt or showdown phase, or place tokens does not work. I get error messages like, Error in Script, Quarry Screaming Antelope, onCollisionEnter function: Object reference not set to an instance of an object

[buschy]

https://steamcommunity.com/discussions/forum/30/864973577904147767/ add me

[Mordred Morghul]

I've seemed to pick up this issue where when I try to pick up one thing, It is also clicking and draging the multi select box. I cannot seperate any thing that is stacked except by picking them up and throwing them. This, so far, has happened immediatly upon opening all version of Fury of Dracula, and has just now started in Gloomhaven.