[SOLVED] Game Crashes on Startup unity [2019.4.19f | igd10umd64.dll ]

[RW]

My friend seems to be having a problem when trying to Startup his Game. It just crashes.
Game Starts loading, almost goes to Main Menu, then Unity Error appears and Crashes the game.

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ERROR

APPCRASH
TabletopSimulator.exe
2019.4.19.23316
Cause igd10umd64.dll
Code C0000005
Exception : 0000000000100bf6
SO Version : 6,1,7601,2,1,0,256,48
Local ID : 1046
Info 1 : 5c44
Info 2 : 5c44cf3acba1510c279b2f23e609d159
Info 3 : e8ba
Info 4 : e8ba04976df6a1c61707a4ea3034ce92

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PC SPECS

Notebook Dell Inspiron 15R N5110
Core i5 2.3Ghz
Win7
6GB Ram
Intel HD Graphics
Dx11 Installed

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Things we Tried

• TO DO:
  Microsoft Visual C++ 2012 Redistributable Package x86 e x64
  Microsoft Visual C++ 2012x86 and X64 [www.microsoft.com]
  
  
• 1.1 Turn off MSI Afterburner and/or Riva Tuner if installed.
  [Done][Nothing Changed]
  
  
• 1.2 Ensure all your drivers are up to date
  [Done][Nothing Changed]
  
  + Versão v.15.21.13.64.2342 [Currently Installed]
  * Versão Atual Win7 * [ 8.15.10.2342 ]
  *Versão Mais Recente Win7* [ 9.17.10.2843 ]
  
  
• 1.3 Change Firewall Config.
  [Done][Nothing Changed]
  
  * Your firewall/anti-virus could be completely blocking Tabletop Simulator causing it not to load. Manually exclude Tabletop Simulator.exe from the detection of modified applications list (this could be worded differently depending on your program).
  * Access_Violation (C0000005)
  
  
• 1.4 Screen Size
  [Done][Not Working/No Changes]
  * Set the launch options of the game to -screen-width 800 -screen-height 600
  * This can be set in Steam properties for the game.
  
  
• 1.5 Commands Tested 1 by 1
  

  -log	No Debug File being Created
  -novid	Nothing Changed
  -nosteam	Nothing Changed
  -nointro	Nothing Changed
  -nothreading	Nothing Changed,** But test this one if you're having trouble might work for you **

  
  
• + 1.6 Steam Reinstall
  [Done] [Nothing Changed]

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Update [21/02/2021]

• 1.7 Directx 10 Installation
  

   New Error
  - d3d11.dll
  - 0xc0000374 

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Update [24/02/2021]

• 1.8 Use Tabletop Public Beta
  
  
• 1.9 Replace igd10umd64.dll file

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How to fix this problem

So we actualy ended in replacing the igd10umd64.dll file at https://pt.dll-files.com/igd10umd64.dll.html .

Although you should always be cautions when replacing .dll .
- Do a System Restore Point.
- Create a backup from your old .dll file
- To modify it , you have to start windows in "Safe mode"

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Status :
[15/02/2021] : Not Working - 1.6
[21/02/2021] : Not Working - 1.7
[24/02/2021]: Seems to be working so far

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Thanks for the help !

[taylor0394]

same