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Battleplan: American Civil War

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mmbarr23 Jul 5, 2014 @ 8:18am
Problem running the game
Good afternoon from Spain.

I'm sorry for writing this on this forum but the mail support@battleplanseries.com doesn`t seem to work...

I have tried to run the game on two of my laptops and it has been impossible. On one of them, the one on which I would play, it crashes in the very beginning. This laptop is working with windows 8.1. CPU Atom Z2760 1.8GHz. 2GB RAM.

The other one is on windows 8.1. CPU Intel Core I3-3110M and 4GB RAM. In this one the game seems to start, but Osprey's initial image doesn`t dissapear.

Thanks in advance.

Manuel.
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Showing 1-11 of 11 comments
Omnomnick Jul 5, 2014 @ 10:32am 
I'll let the game developers know you're having issues, and that the support@battleplanseries.com address isn't working.

For now, have you tried updating to the latest graphics card drivers? The problems you describe have previously been fixed by updating graphics software. If that doesn't work, let me know and I'll inform the developers.

Thanks for getting in touch.
#1
76561198110125747 Jul 5, 2014 @ 11:08am 
Hi Guys

Sorry, we'll get the support@ address sorted in the next 24 hours (we're sorting a bunch of things and this one fell off the job tray).

As Omnomnick suggested, could you check your drivers are up to date?

If that doesn't work, try the address or - failing that - post back here (OS and hardware) and we'll jump on this (can't have you not able to whup Civil War ass)!
#2
76561198110125747 Jul 5, 2014 @ 12:09pm 
Hi again - we've got the support@ address up.

I spoke to our programmer.

He reminded me that we previously had issues with the game if antialiasing was being forced on through the NVIDIA Control Panel. Could you check what that setting is, and make sure it's set to allow the application control instead of overriding it?
#3
swimmermike51 Jul 5, 2014 @ 4:54pm 
just PAID for another steam game and getting the crash at attempt to start it. Hoping for a patch or some fix
#4
76561198110125747 Jul 6, 2014 @ 5:28am 
Hi swimmermike51, when you say you paid for another Steam game, do you mean a title other than Battleplan?

Also, please note our programmer's suggestion above regarding the NVIDIA control panel, that just might sort you out.
#5
{95TH.RIFLES}Jonesy Jul 8, 2014 @ 6:03am 
Hi i tried this and no go i got a radeon card and it crashs on the page described by everyone else
Originally posted by TMC Marek:
Hi swimmermike51, when you say you paid for another Steam game, do you mean a title other than Battleplan?

Also, please note our programmer's suggestion above regarding the NVIDIA control panel, that just might sort you out.
#6
76561198110125747 Jul 8, 2014 @ 9:36am 
Originally posted by {95TH.RIFLES}Jonesy:
Hi i tried this and no go i got a radeon card and it crashs on the page described by everyone else
Originally posted by TMC Marek:
Hi swimmermike51, when you say you paid for another Steam game, do you mean a title other than Battleplan?

Also, please note our programmer's suggestion above regarding the NVIDIA control panel, that just might sort you out.

Hi there - sorry you're still having problems. If you haven't already, could you send a mail to support@battleplanseries.com detailing the issue you're having along with your OS, hardware and, if possible, a screenshot of the issue?

Many thanks.
#7
76561198110125747 Jul 9, 2014 @ 4:06am 
Originally posted by {95TH.RIFLES}Jonesy:
Hi i tried this and no go i got a radeon card and it crashs on the page described by everyone else
Originally posted by TMC Marek:
Hi swimmermike51, when you say you paid for another Steam game, do you mean a title other than Battleplan?

Also, please note our programmer's suggestion above regarding the NVIDIA control panel, that just might sort you out.

Hi and sorry you're having problems running the game. Have you checked to make sure you're running the latest drivers for your Radeon card?

{LINK REMOVED}

If this doesn't sort things, could you follow the instructions in the sticky support forum post and we'll try to get you sorted asap?
#8
Omnomnick Jul 9, 2014 @ 7:31am 
Something else you can try involves disabling the Steam In-Game Overlay via the Steam Settings. This has been a problem for several other players experiencing start-up crashes.

It's not a perfect fix, but it should do for the time being.
#9
mmbarr23 Jul 11, 2014 @ 4:13am 
For me, at least the problem for the ASUS has just been solved disabling the Steam In-Game Overlay. Yeeeeeeah!.

Unfortunately I'm still having problems with my Samsung ATIV Smart PC ( windows 8.1. CPU Atom Z2760 1.8GHz. 2GB RAM), but it maybe has to be more with samsung updates than because of the game I think...
#10
Omnomnick Jul 11, 2014 @ 5:24am 
Glad to hear your initial problem has been resolved.

As for the Samsung Smart PC problem, I'm not sure what could be causing issues for you or the game, but it will probably help to ensure everything is up to date and to check nothing is preventing the game from starting (anti-virus, extra software packaged with the Samsung PC).

Let us know if you are able to resolve these issues. Additionally, you can send a detailed message to the Battleplan support address at support@battleplanseries.com. Be sure to include a detailed description of your issue, your hardware and software configurations, and the methods you have tried to use to resolve it. It would also help to send a clear screenshot of any issues you are currently facing.

Thank you for your patience.
#11
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Battleplan: American Civil War > General Discussions > Topic Details
Date Posted: Jul 5, 2014 @ 8:18am
Posts: 11

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