Cant get the game to start

[bradles024]

I start the game and it comes up with a blank screen for a few seconds then closes. I have downloaded the VC++ files, tried running as administrator and no luck. Any ideas anyone? Otherwise how do I go about getting my money back?

[ScAwN7]

1. Is your operating system licensed?
2. Is your operating system completely up to date? Make sure you have all Windows Updates installed with no errors (this does not include language packs).

If the answer to both of these is yes, then you need to install x86 C++ first. If you have a 64-bit operating system, you need to install the 64-bit version as well.

[bradles024]

Yes it's licensed, it's Windows 10. It's fully up to date, and I have downloaded and installed both versions of the C++ files. 2010, 2012 and 2015 versions.

[ScAwN7]

Are you getting any errors when you try to start the game? If so, google search the error you get to find out what the root cause could be as it's most likely something outside of the game. Also, what are your system specs?

[bradles024]

No errors, it comes up with a black screen with a blue circle as the cursor for a couple of seconds then just closes. System is a Intel Core 2 Duo T9550 @ 2.66GHz, 4GB RAM, ATI Radeon HD 3670 graphics card. Thank you.

[OlHarScblr]

Your problem is your graphics card, the store page says it requires "Graphics: DirectX 10 compatible graphics card like Intel HD 3000, NVIDIA GeForce GTS 240 (1GB VRAM) or ATI Radeon HD 4600 (1GB VRAM)". I could be wrong but that's where I'd look next. The Radeon HD 4600 series is newer and more powerful than the 3600 series.

[bradles024]

Ok so the computer is not good enough to run it? I thought it would at least give it a go, on low settings. Thank you.

[OlHarScblr]

No problem, You can pick up a 6000 or 7000 series video card these days pretty cheap and they run the game. Kinda what I did, I had a 5770 go out on me and I picked up a 6850 on ebay for $85. Not the latest and greatest cards but they'll do for MX vs ATV.

[Dirtbike]

my game don't start because I'm on windows 7 64bit and c++ 2015 isn't compatible with it... what should I do without having to upgrade my OS?

[76561198189180474]

Originally posted by Dirtbike:

my game don't start because I'm on windows 7 64bit and c++ 2015 isn't compatible with it... what should I do without having to upgrade my OS?

• Verify Integrity of Game Cache... - In Steam Library -> R-Click the game > Properties > Local Files tab > Click Verify Integrity of Game Cache...
  
• Reinstall - Delete the game files then download them again
  
• Visual Runtime - Download and install Visual C++ Redistributable
  {LINK REMOVED} (Link)

[ScAwN7]

Originally posted by Dirtbike:

my game don't start because I'm on windows 7 64bit and c++ 2015 isn't compatible with it... what should I do without having to upgrade my OS?

Visual C++ 2015 is completely compatible with Windows 7 64-bit as long as you have it up to date and are on Service Pack 1.

[OlHarScblr]

Originally posted by ScAwN7:

Originally posted by Dirtbike:

my game don't start because I'm on windows 7 64bit and c++ 2015 isn't compatible with it... what should I do without having to upgrade my OS?

Visual C++ 2015 is completely compatible with Windows 7 64-bit as long as you have it up to date and are on Service Pack 1.

Microsoft released a univeral C runtime on the 21st for windows 7 that upgrades it to compatability for programs that depend on the Windows 10 Universal CRT (C runtime). You shouldn't need it to run MX vs ATV but here's a direct download link anyway: https://www.microsoft.com/en-us/download/details.aspx?id=50410 . I'm not running this update on my gaming OS but SX Encore is running fine without it so I don't think that's your problem. Follow the instructions provided by the Dev two posts above and if you're still having problems post an update. There are quite a few of us here that'll be happy to lend a hand.

[Dirtbike]

Originally posted by ScAwN7:

Originally posted by Dirtbike:

my game don't start because I'm on windows 7 64bit and c++ 2015 isn't compatible with it... what should I do without having to upgrade my OS?

Visual C++ 2015 is completely compatible with Windows 7 64-bit as long as you have it up to date and are on Service Pack 1.

why should I have to upgrade my OS, all other games runs fine, even the new tom clancys division beta... most of the upgrades are all junk and cause issues in my previous OS... I prefer to have it clean... I made a fresh installation and all of what Rainbow Studios suggested above and still don't start! please check whats wrong, game was working ok till xmas update!

and from the statement isn't this game supposed to be compatible with windows vista and direct x10 too?

[ScAwN7]

Originally posted by Dirtbike:

Originally posted by ScAwN7:

Visual C++ 2015 is completely compatible with Windows 7 64-bit as long as you have it up to date and are on Service Pack 1.

why should I have to upgrade my OS, all other games runs fine, even the new tom clancys division beta... most of the upgrades are all junk and cause issues in my previous OS... I prefer to have it clean... I made a fresh installation and all of what Rainbow Studios suggested above and still don't start! please check whats wrong, game was working ok till xmas update!

and from the statement isn't this game supposed to be compatible with windows vista and direct x10 too?

The patch around Christmas moved the game to the Visual C++ 2015 requirement. That is why installing 2015 is part of the launch process now. Before that patch, it was only utilizing Visual C++ 2012. Black Ops 3 only uses Visual C++ 2010, but making comparisons to other games and other operating systems isn't going to fix your problem now is it?

If you want to be able to play Encore, your only choices are to check the link that *T-USA* OlHarScblr provided and see if that helps, or update your OS properly so that C++ 2015 installs the way it's meant to.

[Dirtbike]

Originally posted by ScAwN7:

Originally posted by Dirtbike:

why should I have to upgrade my OS, all other games runs fine, even the new tom clancys division beta... most of the upgrades are all junk and cause issues in my previous OS... I prefer to have it clean... I made a fresh installation and all of what Rainbow Studios suggested above and still don't start! please check whats wrong, game was working ok till xmas update!

and from the statement isn't this game supposed to be compatible with windows vista and direct x10 too?

The patch around Christmas moved the game to the Visual C++ 2015 requirement. That is why installing 2015 is part of the launch process now. Before that patch, it was only utilizing Visual C++ 2012. Black Ops 3 only uses Visual C++ 2010, but making comparisons to other games and other operating systems isn't going to fix your problem now is it?

If you want to be able to play Encore, your only choices are to check the link that *T-USA* OlHarScblr provided and see if that helps, or update your OS properly so that C++ 2015 installs the way it's meant to.

I tried the files from the link from T-USA and none worked in my windows all failed to install... I need some other solution without having to update OS, what about people with windows vista?

Rainbow have to find a solution for people with this OS (w7 or Vista) don't have to update or upgrade, since the game is compatible with it as stated!

btw, thx T-USA for the link!

[Bob_422]

If you refuse to keep your OS updated, then no one can help you.