Krita
Monarch May 9, 2020 @ 3:14am
[HELP NEEDED!] Huion Pen conflicts with mouse and stops working
Heya all (especially some Devs if they are reading this),

Until recently I've been using a very basic older drawing tablet (Wacom Intuos 2) and had very few problems with it and Krita.
A few days ago though I've bought a drawing display (Huion Kamvas Pro12) to help my workflow and drawing process and since I started using this I've been running into weird problems with Krita.
All functions work perfectly fine and accurate for the most part but stop working at "random" points eventually, making the pen not draw anymore, the function buttons on the display lose function altogether or "just" losing the pressure sensitivity.

I haven't been able to consistently reproduce the problem so far, but I assume that Krita (at some point) mistakes the pen for my actual mouse. My reasoning for this is that it happens the most when I interact with my primary screen (e.g. to change what's playing on youtube or to search for reference images) or I use my mouse on the tablet displays screen.

At this point the tablets pen stops working as a drawing tool (still able to interact with the taskbar though) and most (or all) of the tablet func-buttons stop working altogether.

Specifically:
- If I draw lines with the pen they are invisible, however if I move the mouse afterwards it's continuing to draw the line without clicking a button.
- Not all brushes are affected by this problem, some brushes still work mostly fine, however the previous situation happens there as well (mouse continues the brush stroke).
- I can't use the save or undo function on Krita until I "end" the brush stroke by clicking the mouse.

SOMETIMES restarting the display and Krita fixes those problems but it's only in roughly half of the cases.

I've found very little documentation about this or similar problems and tried what I could find, to no avail. My Huion drivers are up to date, I deactivated WindowsInk via windows policy management, I've disconnected the tablet display, reinstalled the drivers etc.

I am at least 90% sure that the problem lies with Krita since all of the tablet functions work perfectly fine according to the driver test environment and in other programs.

At this point, unfortunately, I'm VERY close to just giving up on Krita and searching for an alternative despite how well Krita suits my preferences. I would be willing to settle for a workaround (just to stay loyal to Krita) but ONLY if it reliably fixes the problem everytime.
Of course I would prefer some help on how to fix this issue for good but I'll take what I can get.

Much love <3
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Showing 1-5 of 5 comments
Monarch May 9, 2020 @ 3:22am 
I noticed, I forgot to include the relevant specs:

Windows 10 Pro (up to date)
Intel i7-3770 @8x3.4GHz
16 GB RAM
AMD Radeon RX580 16 GB
CyMonk May 9, 2020 @ 3:50am 
Originally posted by DoomBastard:
Heya all (especially some Devs if they are reading this)
most devs (actually all but one) are not on steam and don't read this discussion forum. head over to krita-artists.org to have a better chance at getting your question answered. the devs are very active there.
Monarch May 9, 2020 @ 3:52am 
Aight, will do! Cheers for that. <3
Wasn't necessarily looking only for dev support here but ANY reliable fix from any source though.
CyMonk May 9, 2020 @ 3:54am 
Originally posted by DoomBastard:
Wasn't necessarily looking only for dev support here but ANY reliable fix from any source though.
krita-artists.org is the official support forum and the place to go. here on steam you usually don't get (m)any answers to such specific questions/ problems.
Last edited by CyMonk; May 9, 2020 @ 3:55am
Monarch May 9, 2020 @ 3:57am 
Yea, gotcha. Already signed up and browsing through the existing topics there. Let's hope for the best, thanks again!
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Date Posted: May 9, 2020 @ 3:14am
Posts: 5