HELP! Game Crash on Start

[Nosteru]

Hey Dev,

I just recently found your game and instantly bought it.
Sadly the Game Crash on Start. It happening after Photosensitive message, at Twilight Survivors Logo.
https://steamcommunity.com/sharedfiles/filedetails/?id=3213013222

My system:
Win7 x64 Pro
RX 580 4GB (Adrenalin 22.6.1)
i5-3470
16 GB RAM

Yes I know minimum requirement show that Win10. However I can play alot of games with Win10 min req.
Please, can I have some help fixing the crash?

Thanks
Eru

[Troy Muni]

I sent you a friend invite yesterday after I found this game to tell you about it, but looks like you declined it. Glad you found it, but not sure on the error. My guess is you need to allocate more drive space for shaders and stuff to cache, but I'd google it. Also try running the game as admin and set to compatibility mode...that may work but I'm just guessing.

[Nosteru]

Im very disappointed with you on Fantasy Madness: Bloodbath forum. I commented there, but you already left it.

About this game, well I hope a Dev will show up and can help solve my issue. I dont want to start random guessing troubleshooting. They know better what might cause this error.

[Troy Muni]

Originally posted by Nosteru:

Im very disappointed with you on Fantasy Madness: Bloodbath forum. I commented there, but you already left it.

About this game, well I hope a Dev will show up and can help solve my issue. I dont want to start random guessing troubleshooting. They know better what might cause this error.

Sorry to hear that, but that dev took a condescending tone with me when I was trying to explain to you how I located elements of his game for tracking and unmasking credit card information. Whether those originated from or not, they should not have been there. And the dev should know what he's pushing out onto our PC's - a customer should not have to show him.

[Liw8ty]

Sorry for the trouble.

Microsoft has discontinued (I'm not sure if it is the correct term) Windows 7 for quite a while and we don't really have a way of testing on it, this is why we can't guarantee your experience on Windows 7.

However, we can still try and see if we can get the best of this situation. But please understand that I can't make any promises.

From your screenshot, it appears to be a DirectX-related error. I'd recommend reinstall DirectX11. Or you can try this tool, some have found their luck with it: DirectX Repair

If this can't solve the problem, asking for a refund is always an option.

Again, we apologize for troubling you.

[sandwich horror]

Of course I have Windows 11. Fatal errors continue to occur for other characters as well. I also posted a YouTube video in the previous discussion starter post.

[sandwich horror]

This is because it is difficult to upload screenshots (because I cannot register them in my PC folder), so I have no choice but to upload the artwork together with Nosteru. This is because the screenshot F12 function does not work when the error occurs. Why did Valve make it difficult for users to upload photos?

[sandwich horror]

Nosteru friend. you didn't use it during the Windows 10 or 11 free update period. I think it's a pity.

[Nosteru]

Originally posted by sandwich horror:

Nosteru friend. you didn't use it during the Windows 10 or 11 free update period. I think it's a pity.

Because I did not wanted to Update. I have my reasons but that is an another topic.

[Nosteru]

Originally posted by Liw8ty:

Sorry for the trouble.

Microsoft has discontinued (I'm not sure if it is the correct term) Windows 7 for quite a while and we don't really have a way of testing on it, this is why we can't guarantee your experience on Windows 7.

However, we can still try and see if we can get the best of this situation. But please understand that I can't make any promises.

From your screenshot, it appears to be a DirectX-related error. I'd recommend reinstall DirectX11. Or you can try this tool, some have found their luck with it: DirectX Repair

If this can't solve the problem, asking for a refund is always an option.

Again, we apologize for troubling you.

I know the situation with Win7. However cant be blamed everything on Win7.
Strange part that while I have issues with Unreal Engine 5 (most dont start with kernell entry point error), but UE4 working. Yeah sometimes rarely they crash, but UE4 working. I dont know what is the case here.
I might check that DX11 Reinstall and Repair, Thanks.

Im a big addict of this genre and search follow, own alot, however Twilight Survivors popped up from nowhere. It is very cheap (most 3D games of this genre start around 7 Euro) and seems realy good. It was an instant buy...to face this error. :(

[Nosteru]

Okay, I ran the dxwebsetup and it said my DX is up to date, no need to install.
Also I checked my DX with dxdiag and it find no error.

[Nosteru]

Oh well, I just started the Refund.

[Liw8ty]

We apologize for the inconvenience.

We understand you normally run into errors with games developed on UE5, but Twilight Survivors is developed on UE4.

We weren't trying to blame Windows 7 for the crashes, but please understand that we're a small indie dev group with limited human resources. While I understand your frustration, we just don't really have the resources or the means to test it out on all the platforms. That's why the PC version of the game only runs on Windows 10 or higher, not on MacOS, Linux, or earlier Windows versions.

Again, we apologize for the trouble.

[Liw8ty]

Originally posted by Nosteru:

Originally posted by Liw8ty:

Sorry for the trouble.

Microsoft has discontinued (I'm not sure if it is the correct term) Windows 7 for quite a while and we don't really have a way of testing on it, this is why we can't guarantee your experience on Windows 7.

However, we can still try and see if we can get the best of this situation. But please understand that I can't make any promises.

From your screenshot, it appears to be a DirectX-related error. I'd recommend reinstall DirectX11. Or you can try this tool, some have found their luck with it: DirectX Repair

If this can't solve the problem, asking for a refund is always an option.

Again, we apologize for troubling you.

I know the situation with Win7. However cant be blamed everything on Win7.
Strange part that while I have issues with Unreal Engine 5 (most dont start with kernell entry point error), but UE4 working. Yeah sometimes rarely they crash, but UE4 working. I dont know what is the case here.
I might check that DX11 Reinstall and Repair, Thanks.

Im a big addict of this genre and search follow, own alot, however Twilight Survivors popped up from nowhere. It is very cheap (most 3D games of this genre start around 7 Euro) and seems realy good. It was an instant buy...to face this error. :(

We apologize for the inconvenience.

We understand you normally run into errors with games developed on UE5, but Twilight Survivors is developed on UE4.

We weren't trying to blame Windows 7 for the crashes, but please understand that we're a small indie dev group with limited human resources. While I understand your frustration, we just don't really have the resources or the means to test it out on all the platforms. That's why the PC version of the game only runs on Windows 10 or higher, not on MacOS, Linux, or earlier Windows versions.

Again, we apologize for the trouble.

[Nosteru]

Originally posted by Liw8ty:

We apologize for the inconvenience.

We understand you normally run into errors with games developed on UE5, but Twilight Survivors is developed on UE4.

We weren't trying to blame Windows 7 for the crashes, but please understand that we're a small indie dev group with limited human resources. While I understand your frustration, we just don't really have the resources or the means to test it out on all the platforms. That's why the PC version of the game only runs on Windows 10 or higher, not on MacOS, Linux, or earlier Windows versions.

Again, we apologize for the trouble.

No problem, also I understand your resource limitations. Im just sad that I cant play your game. I played 120+ of this genre as also I own 65 now. Twilight Survivors seemed very decent and fun with realy cheap price and a nice surprise as I never heard about it untill release.
I tried some more solution, like tinkering the GameUserSettingsini followed a guide, but that also didnt worked. On another forum another game had exactly the same error Some offered DXVK as solution, but I decided that I would not use a 3rd party program.

I link the two solution if that might help for you later if others have same issue.

https://steamcommunity.com/app/376210/discussions/17/3113656428094903334/

https://www.youtube.com/watch?v=nPgvqSsH39w

[Nosteru]

Update!

I recently bought your game again and tried to tinkering with it. I tried alot of solutions found in other game forums, but all ended with errors.
At the end I also tried DXVK as final solution, but the latest version not worked. I almost give up on this... then my friend, who have way more knowledge and he recommend me to try another older version.
So I downloaded and set the DXVK 1.10.3 version and its WORKING!
You just need to copy dxgi and d3d11 dll-s from x64 folders to the game win64 subfolder where you can find the win64 exe.
This seems the last working version for Win7 Legacy driver.

I can play your game!