Serial key required for... when using playchess

[Passero]

I actually tried mailing [e-mail] but for some reaon these mails get bounced... so trying here.

I have Fritz 14 (Steam), I also have Chessbase 13 with the mega database as well as a premium monthly subscription to playchess so I would say I'm a good customer :)

When I use playchess, I can play games and stuff but some things are disabled. For example when I try to chat I get the message "serial key required for chat". The same for when I try to applaud an opponent after a loss.

I thought that with the premium subscription of playchess came a serial but I can't find anything on my account page...
The serial from Fritz or chessbase also doesn't seem to work...

[kewlbns69]

the serial that comes with fritz is the playchess serial as well. i've been having similar problems lately too i spent about 2 weeks back n forth with chessbase who eventually told me to go talk to encore/viva. the accounting system is screwed up somewhere because no matter how many time i re-install reactivate fritz on steam i can't update it any more. fritz admin tells me the product is activated and CB tell me i haven't exceeded my install limit but there's no option in the menu to update the software. which basicaly renders the software useless because the default pkg has a ton of bugs. :(

[Passero]

Its solved now. I got a reply back from the guys at chessbase and they solved the issue on their end... No problem what so ever.

[kewlbns69]

lucky you. hehe