Marvel Rivals

Marvel Rivals

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PC Keeps Crashing, I Tried Everything. What Do I do?
I've been playing rivals for a while now. I have over 76 hours on the game, but recently the game just keeps crashing my entire pc. I've checked off a variety of things that could be the main cause of why it suddenly starts crashing every time I play the game for a little.

PC Specs:

i9-9900K
32GB DDR4 RAM
rtx 3080

1) Installed DDU and did a clean uninstallation of my GPU. Did a clean reinstallation of the most recent nvidia drivers.

2) Not an overheating issue. CPU max temps were reaching 65-70C while GPU were 75-80C while playing the game.

3) Updated the bios on my motherboard to the latest firmware.

4) All settings are set to low defaults in the game.

5) Switch to my ssd drive instead of my hard drive.

6) Verified the integrity of all files.

I don't know what to do after trying all of these steps and I'm quite upset since my pc specs are the recommended needed to play the game. If anyone else had these issues could you please lend a hand and help me out?
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Showing 1-15 of 23 comments
Dude, I'm in the same situation as you. I don't know what to do anymore, nothing works. The game runs for a while, but then crashes in the middle of the match. I'm about to punch my monitor.
My friend had a game crashing issue a month ago or so. Oddly enough updating his bios fixed the problem.
Originally posted by Soft Kleenex:
My friend had a game crashing issue a month ago or so. Oddly enough updating his bios fixed the problem.

"3) Updated the bios on my motherboard to the latest firmware."

I already did this
From what I've read, this is just an issue right now. They're aware of it, the theory I've seen raised the most is just hardware incompatibility with certain combos of gear. I dunno man.
Kurisu Feb 16 @ 8:45pm 
Check event viewer for more detailed information
Originally posted by WAFFLES? DON'T U MEAN CARROTS!!:
PSU?

corsair 850w gold certified
kaisha Feb 16 @ 9:08pm 
Originally posted by ARuarkGuy:
I've been playing rivals for a while now. I have over 76 hours on the game, but recently the game just keeps crashing my entire pc. I've checked off a variety of things that could be the main cause of why it suddenly starts crashing every time I play the game for a little.

PC Specs:

i9-9900K
32GB DDR4 RAM
rtx 3080

1) Installed DDU and did a clean uninstallation of my GPU. Did a clean reinstallation of the most recent nvidia drivers.

2) Not an overheating issue. CPU max temps were reaching 65-70C while GPU were 75-80C while playing the game.

3) Updated the bios on my motherboard to the latest firmware.

4) All settings are set to low defaults in the game.

5) Switch to my ssd drive instead of my hard drive.

6) Verified the integrity of all files.

I don't know what to do after trying all of these steps and I'm quite upset since my pc specs are the recommended needed to play the game. If anyone else had these issues could you please lend a hand and help me out?
does it show an error when it crashes? what does it say if it does?
ARuarkGuy Feb 16 @ 10:13pm 
Originally posted by kaisha:
Originally posted by ARuarkGuy:
I've been playing rivals for a while now. I have over 76 hours on the game, but recently the game just keeps crashing my entire pc. I've checked off a variety of things that could be the main cause of why it suddenly starts crashing every time I play the game for a little.

PC Specs:

i9-9900K
32GB DDR4 RAM
rtx 3080

1) Installed DDU and did a clean uninstallation of my GPU. Did a clean reinstallation of the most recent nvidia drivers.

2) Not an overheating issue. CPU max temps were reaching 65-70C while GPU were 75-80C while playing the game.

3) Updated the bios on my motherboard to the latest firmware.

4) All settings are set to low defaults in the game.

5) Switch to my ssd drive instead of my hard drive.

6) Verified the integrity of all files.

I don't know what to do after trying all of these steps and I'm quite upset since my pc specs are the recommended needed to play the game. If anyone else had these issues could you please lend a hand and help me out?
does it show an error when it crashes? what does it say if it does?

No it just crashes my entire pc and it restarts.
so a full power down and reboot leads me to think a few things, most of which you have eliminated here.

my only suggestion would be this to try, if you have any overclock software active, load everything back to stock settings to see if this resolves the crashing.

if not.

after the next crash, note the time and dig through windows event viewer and see if it has anything noted around that time. it might lead to nothing it might lead to a cause.

edit: side thought, does this happen with any other games you run? this game uses Unreal 5 engine, if you got another game that uses this try playing that on similar settings and see if you get the same result or if it never crashes. or if it crashes in other games using different game engines.
Last edited by Xilo The Odd; Feb 16 @ 10:21pm
ARuarkGuy Feb 16 @ 10:22pm 
Originally posted by Xilo The Odd:
so a full power down and reboot leads me to think a few things, most of which you have eliminated here.

my only suggestion would be this to try, if you have any overclock software active, load everything back to stock settings to see if this resolves the crashing.

if not.

after the next crash, note the time and dig through windows event viewer and see if it has anything noted around that time. it might lead to nothing it might lead to a cause.

I've also loaded my RAM back at default settings and they also had no effect. Still kept crashing after that.

What would I need to look at in windows event viewer and how would I?
mk Feb 16 @ 10:27pm 
whats your ram 4 sticks 2? disable xmp and run it at the minimum likely 2133 or 2666
Originally posted by ARuarkGuy:
Originally posted by Xilo The Odd:
so a full power down and reboot leads me to think a few things, most of which you have eliminated here.

my only suggestion would be this to try, if you have any overclock software active, load everything back to stock settings to see if this resolves the crashing.

if not.

after the next crash, note the time and dig through windows event viewer and see if it has anything noted around that time. it might lead to nothing it might lead to a cause.

I've also loaded my RAM back at default settings and they also had no effect. Still kept crashing after that.

What would I need to look at in windows event viewer and how would I?
its kinda complicated to explain, but i'll try.

basically noting the exact time will help you narrow down events that fit within the realm of possible cause. so have your phone ready since they share the same clock base as your PC, so say if my PC crashed this very second, i'd note down 10:25

PC finishes rebooting and then i open Event viewer. i'm still on windows 10 if your on 11 it may be different. but it should just be a windows app called Event Viewer.

using the timestamp i can now look at all the various things it has logged. the big thing here is to look at critical errors or red ! marked ones. odds are this is the fault that will be important. in the left hand part of the window, double click on the one titled Event Viewer (local) they are layed out like a file directory so this is basically gonna take you to the main folder.

in the right window it lists all the category of event types and shows how many in the last hour, 24 hours, and 7 days. scroll through till you see any in the last hour column. anything in error could be the cause, anything in critical, is the cause. from there i'd just look up the error type on google or other search engine and often you'll find an explaination of it.

if both critical and error categories are empty, then its probably not a windows level problem, Hooray!

and you can probably bring your RAM speed back up, i've very rarely seen it be an issue unless they were mismatch sticks, even then it takes some real fuggery to make your functioning RAM the cause of the problem like this.
Originally posted by Xilo The Odd:
Originally posted by ARuarkGuy:

I've also loaded my RAM back at default settings and they also had no effect. Still kept crashing after that.

What would I need to look at in windows event viewer and how would I?
its kinda complicated to explain, but i'll try.

basically noting the exact time will help you narrow down events that fit within the realm of possible cause. so have your phone ready since they share the same clock base as your PC, so say if my PC crashed this very second, i'd note down 10:25

PC finishes rebooting and then i open Event viewer. i'm still on windows 10 if your on 11 it may be different. but it should just be a windows app called Event Viewer.

using the timestamp i can now look at all the various things it has logged. the big thing here is to look at critical errors or red ! marked ones. odds are this is the fault that will be important. in the left hand part of the window, double click on the one titled Event Viewer (local) they are layed out like a file directory so this is basically gonna take you to the main folder.

in the right window it lists all the category of event types and shows how many in the last hour, 24 hours, and 7 days. scroll through till you see any in the last hour column. anything in error could be the cause, anything in critical, is the cause. from there i'd just look up the error type on google or other search engine and often you'll find an explaination of it.

if both critical and error categories are empty, then its probably not a windows level problem, Hooray!

and you can probably bring your RAM speed back up, i've very rarely seen it be an issue unless they were mismatch sticks, even then it takes some real fuggery to make your functioning RAM the cause of the problem like this.

Hi just got to doing this. Played rivals for a bit again. After 5 minutes it crashed around 12:05AM and checked the event viewer. Any clue on where to look? I'm editing this because I checked it and I found an error where it said that it shut down randomly and looked up the event id which was event id 41. Said it was a power supply issue. I have it at balanced before maybe I should change it to power save or high performance?
Last edited by ARuarkGuy; Feb 17 @ 9:21pm
Dralikar Feb 17 @ 9:23pm 
After doing some testing of my own with regards to crashing, for Nvidia cards (I am using a RTX 3080 Ti), I would look at what driver version you are using. My issue was I would crash anytime I would launch into a competitive game I would just crash out with a GPU error. Try downloading or rolling back your driver version to:

560.94 Aug 24, 2024

This version seems to have gotten me past the crashing and no issues for 8 games in a row *Knock on wood*

See if that helps!
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Date Posted: Feb 16 @ 6:56pm
Posts: 23