The game is CRASHING THE ENTIRE PC - and it is DESTROYING COMPUTERS

[Mineatom]

I just launched Marvel Rivals, had it in the background for a little bit while in menu, then tabbed back in the game, as I was about to queue to a game the screen just went black and the PC restarted, this happened a while ago, should be around Season 1 launch and I didn't think much of it. Except it happened again today and I decided to make some research on it.

This is NOT normal behavior. Computers do not crash without a BSOD or Kernel Panic unless something is very wrong, (eg overheating) except my temperatures were normal (all below 70). The game could be causing potentially catastrophic damage to hardware, like what happened with New World at launch.

Developers need to immediately let players know about this issue and fix it before more people get their hardware destroyed.

Edit - additional information for people thinking "you just got a bad/failing pc":
- Crash is not caused by hardware strain, because it happens on main menu with Vsync force enabled there
- My PC never bluescreened nor crashed ever before this incident
- I play other games too, such as The Finals and Counter Strike 2, neither of them cause an entire system shutdown like Marvel Rivals
- My GPU and chipset drivers and BIOS are up to date
- My power supply is more than capable enough to power a R7 5700X3D and a RX 6600 as it's a recent 650W 80+ model, and again (and also has all the protection features you'd need on a PSU) , the PC has never crashed before performing even more intensive tasks
- My motherboard VRMs are also capable to power the CPU during high load, as it's a high end MSI B550-A Pro that can even power a R9 5950X without breaking a sweat.

- There are other people with high end systems who are experiencing the same issue, I've heard from people who had their laptop motherboard fried, desktop power supply destroyed and one instance where a GPU was destroyed. This ain't about having a bad PC.

Update: I had to buy a new power supply, not playing the game until developers release a fix, even then I don't think i'll risk it

[1337Cammy]

引用自 Dr.Disconnect：

引用自 1337Cammy：

Again:
High level software can't damage your hardware components (at least not when cooled properly, and even if not there are emergency shutdown settings on components when they get too hot).

It's like saying that your calculator will fry/explode if you make the right inputs on it.
It doesn't make any sense.
You can overload it to a point that it needs way too long to calculate to be reasonable, but you will never damage it.

Unstable OC settings or powerdraw spikes seems to be the reason why some peoples PCs tend to shut down.
Limiting your FPS seems to have worked for some.

I am not even saying ppl did it on purpose (maybe they bought an OC by default complete PC, or maybe some mainboard manufacturers have a very aggressive curve by default).

That’s just wrong. I work for a major manufacturer of electronic components, and I can tell you that a forced shutdown can indeed cause hardware damage—especially in critical power supply unit (PSU) components. When a system shuts down abruptly, it can create an overvoltage that impacts the PSU. If you have a cheap PSU, this could lead to immediate failure. Even with a high-quality PSU, the surge can damage safety capacitors, rendering the PSU nonfunctional.

Every forced shutdown can harm your hardware, and if you're using an extremely low-quality PSU, the risk extends to other components as well. However, if you have gold-standard components, you should be safe.

As for Marvel Rivals, this is definitely a software issue. The most common theory is that the game rapidly spikes VRAM usage to extreme levels, which forces the PSU to shut the system down. While I can't confirm this with absolute certainty, many users experiencing this issue have reported seeing a massive VRAM spike right before their system crashes.

I haven’t overclocked anything on my PC, and while I’m not a PC expert, I’m confident that this isn’t a system or overheating issue. I can run every other game on Steam without problems—except for Marvel Rivals. And I’m not about to tweak or troubleshoot my entire system just to play one game. I’ll wait for a fix, and I recommend others do the same.

Ehm...

First you misunderstood completely what I am saying:
I said that high level software can't brick your hardware, not that sudden shutdowns because of faulty hardware or drawing too much current through a PSU that isn't supposed to be used like that can't.

Second:
The "80+" certificates are related to the efficiency of the PSU, not safety features like surge protection.

Third:
The "Extreme" VRAM usage claim is just wrong, and anyone can look at that for themselfs in the task manager even.
And even if that were the case, it would use the normal RAM and even harddrives as buffer memory necessary to run the process, which should result in insane framedrops/performance drops and not system shutdowns or hardwarebricking...

[Captain-Jonno]

Just a FYI and kinda TLDR.. soz:
I installed this game tonight, and the 'out of video memory' happened to me during the initial 'loading shaders' screen. Which is ridiculous as my PC could run ten of these games simultaneously side-by-side without running out of system or video memory.
- I have a RTX 4090 with 24gb of vram and 64gb of DDR running with a i5-14600kf @ 5.8ghz all p-cores and 4.4 e-cores with 50x ring. DDR5 @ 6400mhz xmp cl30. Stable as a rock at less voltage than stock. Doesn't hit 75c in cinebench r23 or other long stability tests. maxes out 150w. Using latest bios. yada yada. Stable as a rock and cool as a cucumber.

To fix it, I reset my 4090 card core+memory to run at default settings in MSI Afterburner. Then held down 'ctrl+windows key+shift+b' on the keyboard to refresh the video driver. The game then loaded through the shaders and went to menu no problem. Yet it almost used 22gb of vram during this and less than 12gb of system ram.

However, once it get to the menu at 4k highest settings and locking to 120 fps Ultra settings my graphic card is using 30-35% maximum usage and only 70 watts of power. With less than 14gb of vram used and about 10gb of system ram.

My system is completely stable yet, the only crashes have happened with that error messages during first time initial 'shader loading with the new 5.x Epic game engine. It seems to want to use as much memory as possible, but Windows likes to keep some for itself. So, it terminates it.

This has happened in 1st time loading Shaders for STALKER 2, Wukong, Indiana Jones and now this. Just have to get through the first time launch and then there is no issue.

Also, for this game If I left the game play uncapped with vsync off and no fps cap my gpu would then usage 100% with 450w power and get an unnecessary 500-999 fps. Fortunately, this game defaults with vsync on. Otherwise, if people go afk while its loading the shaders then come back an hour or 3 later it is not good. Bit like revving your car in the red line for way too long. That is, if you have a 4090/5090.

[Mineatom]

引用自 1337Cammy：

引用自 Dr.Disconnect：

That’s just wrong. I work for a major manufacturer of electronic components, and I can tell you that a forced shutdown can indeed cause hardware damage—especially in critical power supply unit (PSU) components. When a system shuts down abruptly, it can create an overvoltage that impacts the PSU. If you have a cheap PSU, this could lead to immediate failure. Even with a high-quality PSU, the surge can damage safety capacitors, rendering the PSU nonfunctional.

Every forced shutdown can harm your hardware, and if you're using an extremely low-quality PSU, the risk extends to other components as well. However, if you have gold-standard components, you should be safe.

As for Marvel Rivals, this is definitely a software issue. The most common theory is that the game rapidly spikes VRAM usage to extreme levels, which forces the PSU to shut the system down. While I can't confirm this with absolute certainty, many users experiencing this issue have reported seeing a massive VRAM spike right before their system crashes.

I haven’t overclocked anything on my PC, and while I’m not a PC expert, I’m confident that this isn’t a system or overheating issue. I can run every other game on Steam without problems—except for Marvel Rivals. And I’m not about to tweak or troubleshoot my entire system just to play one game. I’ll wait for a fix, and I recommend others do the same.

Ehm...

First you misunderstood completely what I am saying:
I said that high level software can't brick your hardware, not that sudden shutdowns because of faulty hardware or drawing too much current through a PSU that isn't supposed to be used like that can't.

Second:
The "80+" certificates are related to the efficiency of the PSU, not safety features like surge protection.

Third:
The "Extreme" VRAM usage claim is just wrong, and anyone can look at that for themselfs in the task manager even.
And even if that were the case, it would use the normal RAM and even harddrives as buffer memory necessary to run the process, which should result in insane framedrops/performance drops and not system shutdowns or hardwarebricking...

Confirmed the issue I described initially exists on game's discord, many other people have it. it's not a hardware fault it's the game.

[1337Cammy]

引用自 Mineatom：

引用自 1337Cammy：

Ehm...

First you misunderstood completely what I am saying:
I said that high level software can't brick your hardware, not that sudden shutdowns because of faulty hardware or drawing too much current through a PSU that isn't supposed to be used like that can't.

Second:
The "80+" certificates are related to the efficiency of the PSU, not safety features like surge protection.

Third:
The "Extreme" VRAM usage claim is just wrong, and anyone can look at that for themselfs in the task manager even.
And even if that were the case, it would use the normal RAM and even harddrives as buffer memory necessary to run the process, which should result in insane framedrops/performance drops and not system shutdowns or hardwarebricking...

Confirmed the issue I described initially exists on game's discord, many other people have it. it's not a hardware fault it's the game.

As someone has written before:
New games are always a good test if your hardware is properly configured (in a real-life hardware sense).

Either you have an unstable overclock or a powerdraw spike shuts your PSU down.

The fact that you already confirmed that limiting your frames helps completely removing the issue, confirms that as well.

Only because multiple people have the issue, doesn't mean that it still can't be their PCs at fault.
Yes, Marvel Rivals could be more optimized and less heavy on the hardware for how it looks, but that doesn't mean that the game "damages PCs".

[Mineatom]

引用自 1337Cammy：

引用自 Mineatom：

Confirmed the issue I described initially exists on game's discord, many other people have it. it's not a hardware fault it's the game.

As someone has written before:
New games are always a good test if your hardware is properly configured (in a real-life hardware sense).

Either you have an unstable overclock or a powerdraw spike shuts your PSU down.

The fact that you already confirmed that limiting your frames helps completely removing the issue, confirms that as well.

Only because multiple people have the issue, doesn't mean that it still can't be their PCs at fault.
Yes, Marvel Rivals could be more optimized and less heavy on the hardware for how it looks, but that doesn't mean that the game "damages PCs".

I never confirmed capping frames doing anything, the game crashes the PC at main menu bro, what are you talking about...

[Mineatom]

引用自 ObjectOrient：

I am willing to bet folding money that the OP never bothered cleaning their hardware.

Dirty, dusty hardware runs hot. Hot hardware runs poorly and dies early.

I have some boxes on my home network that have been running for over a decade straight (barring power outages, physical moves and maintenance). Regularly I vacuum out and blow out the hardware with compressed air.

OP, the game is not to blame for your psu dying. It was either defective or you never take care of your hardware. If you let dust and debris build up in your power supply vents/fans - it will fail prematurely. Period.

High end, low end systems it does not matter. If the owners don't know how to maintain it, optimize it and clean it - parts will start to fail. Windows users are notorious for doing this.

They very fact that you made this post tells me two things: A) You are ignorant when it comes to hardware and B) you don't even know enough to know how ignorant you are.

Your prejudice tells me how arrogant you are, there wasn't a single ounce of dust inside the PSU, I cleaned the magnetic dust filters every 3 months. maybe focus on the real problem instead of making up another one?

[Borko]

I bet you anything your PSU would have died if you were in another game. Games don't fry your PSU that's literally impossible.

[Mineatom]

引用自 Borko：

I bet you anything your PSU would have died if you were in another game. Games don't fry your PSU that's literally impossible.

I literally said I get no issues with uncapped frames in the finals, rivals main menu crashes the pc

[Zachopotamus]

Bro, I play the game on low at 30 fps on a potato computer. It has never blue screened or black screen or crashed my PC in any way. Stop pushing your PC so hard.

[swim]

Lol it's been like 2 weeks of this guy coping over his broken psu, just let him go guys it really doesn't matter who is right at this point

[LuridFTW]

For the people saying it’s a failing PC, I legit just built mine a month ago.

If it was the PC why did disabling AA fix it? If it was the PC why is it the only game that crashes? It’s because it’s the game, a stress test should also cause a crash but it doesn’t.

[1337Cammy]

引用自 Mineatom：

引用自 1337Cammy：

As someone has written before:
New games are always a good test if your hardware is properly configured (in a real-life hardware sense).

Either you have an unstable overclock or a powerdraw spike shuts your PSU down.

The fact that you already confirmed that limiting your frames helps completely removing the issue, confirms that as well.

Only because multiple people have the issue, doesn't mean that it still can't be their PCs at fault.
Yes, Marvel Rivals could be more optimized and less heavy on the hardware for how it looks, but that doesn't mean that the game "damages PCs".

I never confirmed capping frames doing anything, the game crashes the PC at main menu bro, what are you talking about...

My bad, I must have mixed you up with a different guy of a different discussion about the same topix then.

Have you tried disabling XMP/Curve optimization and the undervolt you are running with the game being framelocked then?

Again, different games/programs have different workloads, resulting in different behaviour.

[Goblin]

my computer is kind of a monster and struggling with this game. As much as I love it, this may be the end of my play time on it. I dont get why its struggling so hard on it, I even lowered settings to the bare minimum and it struggles. Meanwhile every other game I play is smooth in ultra settings. Its crazy.

[GROOT]

I am Having this same issue Every time I boot up rivals it loads to about 13-15% before either hard crashing my PC or giving me the BSOD. I went to crash logs and there is no issues before showing the cause of crash it just crashes. I never had any issue with the game until the new update and I've already tried every fix there is like updating my drivers, reinstalling, verifying files, etc. If anyone has any fixes for this please let me know. And before anyone asks I have a pretty decent PC and have no other issues with any other games and before this update I have been able to play this game with 120 fps and 0 lag running on max settings.

[Mineatom]

Have devs addressed this issue yet?