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With that in mind, you should be attacking fairly often as Mantis, but you can't get tunnel vision on chasing the kills, or specific targets, just make sure you're firing into teamfights and getting those critical hits so you can keep generating charges to make sure you're healing as much as possible.
Obviously if you see someone low, and can get the finishing kill, try that, but the biggest thing with support is to not get tunnel vision.
2nd Rule of Thumb: Only time you should stop healing someone in the middle of a fight, is if you think that using a utility, (Luna snowball, Mantis Sleep, Sue (Invisible Woman) Vortex), or going for a kill, would be more helpful, than guaranteeing someone lives; your teammates can usually survive without 0.5 seconds of healing, but sometimes they NEED you pocketing them to survive. You learn to make that decision correctly, as you play more.
A good way to think about it, is if you think that your decision has an 80% chance of benefiting the team, make that decision.
Sometimes you make a bad play, but that's ok! Just make sure to learn what you can from that situation; maybe you should've healed instead of going for a freeze, or maybe you should've gone for a kill, when you should've healed. The 80% rule is something Emongg, the pro Overwatch player, talks about, when he does VOD reviews for viewers. I've been watching a ton of his videos, he gives great advice on Overwatch, and 99% of it applies to this game too. He posts almost every day, spectating a different viewer's game.
Playlist of Emongg's Spectating Series -> https://youtube.com/playlist?list=PLkrJUpUOl375GCgJdhyUgFlZAz9z-N7bb&si=jA6WLgBuMPH9lm0z
Remember, try not to get tilted at your teammates for making bad plays, nobody is perfect, if people are getting tilted at you, just mute them, it's the best thing you can do for your own gameplay, and emotions; and good luck!
Edit: Formatting and grammar
Side note: I wish the Exclamation Point/Mark "!", didn't look exactly like Lowercase L "l". Look at them side by side "!l"
Dont be afraid to buff your tank, your leading dps, and yourself with her dmg buff and help push the frontlines. You should be targeting backline healers, tanks that are cut off from healers, and dps divers.
If a spiderman or Ironfist comes around this is your moment to sleep them, and get 2 headshots in for an insta kill. Tank keeps pushing your team? SLeep them and help kill them as mantis healing is not instant, you can cast it on a teammate before the fight and they still getting healed 4 seconds later.
It's all about balance, and honestly I find it easier to play cloak and Dagger, as she has aoe heals and can set down healing bubbles so you can switch to dps.
Depends if you're Main Healer or Off Healer.
For Main Healer it is always best to be in heal mode all the time, and only attack when opportunity permits it -- basically someone is half dead on the enemy team and you switching your focus will finish them off. This is the orthodox strategy for the Main Healer.
If you are playing Off Healer it's the opposite and you will be dealing damage more and then healing your team as needed when someone is dying or getting focused.
Also note, this is Open Queue and not Role Queue. There is nothing stopping you from picking a Support Hero to use mainly as a DPS role. If you have triple support comp this might be very viable to do.
As a general rule (but not absolute rule) if you are playing Rocket or Luna you want to be a Main Healer. If you are playing Dagger or Susan, you can be main or off healer depends. They can do both roles (though Sue is probably better as Off, and Dagger is better as Main). Adam, Mantis, Loki, are better as Off Healer. Jeff is equally good as Main, Off or DPS.
There is no one answer to your question because it really depends on what your team needs and what the enemy team is doing.
If you and your DPS get dove, heal your DPS while avoiding damage instead of letting them die while shooting at the diver.
the "always shooting" part is good advice though
You damage when your team applies pressure to the other team. It's hard to explain, you have to get a feel for how the momentum of the fight is going.
You can also go for a play with your DPS. Say your CnD is with your team and the other team is not actively pushing into you. You're both just poking and trading some damage. Then you see your Psylocke going for a flank. Go with her and attack together. If you secure a kill now is the time to push the other team. If not return immediately to your team.
Also, rememeber that while you can get away with running around spamming shots at people randomly in low ranks. In higher ranks you will get focused and killed instantly. Because out of position isolated support is like a tasty little treat everyone will go for. So it's a very bad habit to form.