Full pc crash only a fee minutes into menus

[Sgt. Rekt'em]

All my game time is purely troubleshooting. My entire PC freezes after being in game looking at menus, heroes, etc,,.

I have tried pretty much all the basic troubleshooting tricks still same full PC brick. I noticed my shaders load to about 70% and than I get into menus fiddle around for a bit than crash. Perhaps that is something

[LionsCrown]

Ssd here, tried it on 2 different ones. I can't get more than a minute in practice range

[Nivlek6000]

For whatever reason it only started crashing on steam. Put 19 hours in no problem. Now just crashes without warning. Tried running on EPIC, and it works just fine. I just don't want to start over.

[Omegaraptor007]

M3R a écrit :

On full Nvidia rig here. I can play games and navigate menus but after a few games I end up crashing to desktop. My computer does fine running the game on high/ultra and stuff but just crashes seemingly consistently after a few games unfortunately.

yep same here
running Ultra, turned down Shadows to High and Spell effects to High to be safe
4070ti Ryzen 7 7800x3d 64gig ddr5 Win 10
same gpu crash report
takes a task manager to kill game

[Fr3eD0m]

Breathxw a écrit :

TheStealthyRogue a écrit :

I HAVE FOUND A SOLUTION. So more into the rabbit hole of browsing any NetEase game reddit and forum I can find I found a suggestion to run a 3rd party shader cache handler. That sounded super annoying so I thought, why not just remove shader caching all together. Went to the NVIDIA app and disabled it globally. After a painstakingly longer compile, I dont have any crash/freeze at all. We did it yall. Now to just make it program specific..

NVIDIA APP -> Graphics -> Global Settings -> Shader Cache Size: Disabled

Has anyone else tried this to see of it really works for everyone?

Can 100% confirm that this does not work

[Jamyjet]

any fixes?

[Sgt. Rekt'em]

Jamyjet a écrit :

any fixes?

I have tried everything that has been posted. Nothing has worked

[TerrorGene]

Resolved for me.
Just installed this & had the same full system lock-up within maybe 1 minute of sitting on the menu, every time i launch the game.

Spent the last couple of hours troubleshooting & resolved my issue.

For me it was caused by Asus AI Suite (technically, by this game!).

If i exited it from the system tray before launching the game then it doesn't freeze.
I disabled launch on startup & now the game runs fine.
I would suggest exiting out of everything in the system tray & see if the game still freezes, then reboot & close a couple of things & try again & repeat until you narrow it down.

I suggest starting with anything that interacts with your motherboard firmware (Mobo company software).

I had tried these other suggestion which all still froze my PC:
Disable Nvidia "Shader Cache Size"
Limit FPS
Disable Vsync
Update GPU Drivers
Disable Nvidia Overlay
Disable Steam Overlay
Close RTSS (Riva Tuner Overlay)
Launch Steam as Admin

Some people have claimed that some of these worked for them. Good luck!

[Desert Leaf]

Set your FPS limit to 30. trust me

[binor2]

Had the crashing issue where the game would launch and be running fine anywhere between 1-5 minutes and then freeze my entire PC, forcing me to restart via turning off the power supply. Have a NVIDIA 3070 and 12 gen intel i5 processor

What seems to have resolved the issue for now is either one of two things as far as I can tell:

1. I have a GIGABYTE motherboard, I noticed there was a GIGABYTE APP center software that launched on my PC startup that I never really paid attention to. I clicked on the updates in that program and let it install updates for everything it indicated, something BIOS related and an antivirus or something

2. I closed every single program from my system tray - the GIGABYTE app center, NVIDIA app center, VPN (that wasn't on), Logitech app, Riot Vanguard, and a few other random things. I have also since restarted my PC and tried to run the game again with all of the items I mentioned from the system tray running while Rivals is running and no crashes so far. So it seems to have been related to updating my BIOS/whatever else the GIGABYTE app center installed with their updates.

Previous troubleshooting things I tried that did not work for me:

Uninstalling and re-installing
Verifying game caches
Running steam as administrator
Updating NVIDIA drivers
Disabling NVIDIA shader cache
Clearing config files
Downloading and trying to run the game on Netease client/Epic
Disabling NVIDIA/steam overlay and uninstalling any other overlay programs (blitz/overwolf)
Setting graphics settings to low
Switching between SSGI and Lumen GI in illumination settings
Capping framerate to 60 or 30
Updating from Windows 10 to 11

[No-One]

Breathxw a écrit :

TheStealthyRogue a écrit :

I HAVE FOUND A SOLUTION. So more into the rabbit hole of browsing any NetEase game reddit and forum I can find I found a suggestion to run a 3rd party shader cache handler. That sounded super annoying so I thought, why not just remove shader caching all together. Went to the NVIDIA app and disabled it globally. After a painstakingly longer compile, I dont have any crash/freeze at all. We did it yall. Now to just make it program specific..

NVIDIA APP -> Graphics -> Global Settings -> Shader Cache Size: Disabled

Has anyone else tried this to see of it really works for everyone?

I tried it and it didn't work for me

[brownie689]

Sgt. Rekt'em a écrit :

Let's hope others comment here and a solution can me found

post your PC hardware specs or nobody can help you.

[SpaceBlue]

Terror-Gene a écrit :

Resolved for me.
Just installed this & had the same full system lock-up within maybe 1 minute of sitting on the menu, every time i launch the game.

Spent the last couple of hours troubleshooting & resolved my issue.

For me it was caused by Asus AI Suite (technically, by this game!).

If i exited it from the system tray before launching the game then it doesn't freeze.
I disabled launch on startup & now the game runs fine.
I would suggest exiting out of everything in the system tray & see if the game still freezes, then reboot & close a couple of things & try again & repeat until you narrow it down.

I suggest starting with anything that interacts with your motherboard firmware (Mobo company software).

I had tried these other suggestion which all still froze my PC:
Disable Nvidia "Shader Cache Size"
Limit FPS
Disable Vsync
Update GPU Drivers
Disable Nvidia Overlay
Disable Steam Overlay
Close RTSS (Riva Tuner Overlay)
Launch Steam as Admin

Some people have claimed that some of these worked for them. Good luck!

This did the trick for me, closed out Asus AI Suite III and have been in the menus and in game for over 30m now without a freeze or crash thus far. I had tried similar steps like the ones posted in addition to changing in-game settings, firewall permissions, compatibility tweaks to no avail.

[Este]

Este a écrit :

I have same issue but my PC full freezes while compiling shaders, have to manually reset it. The first time I launched, the shaders got to 4% done before freezing my pc, then second time they reached 13% before freezing. Haven't been able to get past 13% during shader compilation after 3 tries.


7900xtx
9800x3d
990 Pro SSD
32GB Ram
Win 11

UPDATE
Finally got the game working with no issues. Turns out it was my CPU overclock settings making my pc freeze on startup. I had OC my CPU to 5.6mhz which was fine for any other setting and applications, but I decided to give it a try and see if it would make a difference, so I tuned it down to 5.5mhz and rebooted. After this I relaunched the game and FINALLY was able to load to the start screen. Played for about 2 hours straight no issues or stutters on max settings and low settings. So maybe if your CPU is overclocked try tuning it down in BIOS. Hopefully this helps!

[uwuzumakii]

I have been having the same issues. Its frustrating but mainly because it is such a fun game, I just wanna play! lemme innnn haha

[Masoneer]

this game crashes more than stalker.