Full pc crash only a fee minutes into menus

[Sgt. Rekt'em]

All my game time is purely troubleshooting. My entire PC freezes after being in game looking at menus, heroes, etc,,.

I have tried pretty much all the basic troubleshooting tricks still same full PC brick. I noticed my shaders load to about 70% and than I get into menus fiddle around for a bit than crash. Perhaps that is something

[ArhyBES]

people talk about win 12 crashes in other confessions, so i don't think it's a windows 10 problem

[Wolff Ov Hell]

It's not a UE5 problem, it happens here with all games by NetEase (Once human, blood strike and now with Marvel Rivals) and I don't know what it is too. Updated every single thing here I can and after some minutes it freezes and crashes my PC, it doesn't matter which resolution or graphic settings is. Something this company put in the game it's causing a conflict because it's not a coincidence happening only in their games. Still waiting for a solution!

RTX2060
SSD
16GB ram
RYZEN 7 2700

[Este]

I have same issue but my PC full freezes while compiling shaders, have to manually reset it. The first time I launched, the shaders got to 4% done before freezing my pc, then second time they reached 13% before freezing. Haven't been able to get past 13% during shader compilation after 3 tries.


7900xtx
9800x3d
990 Pro SSD
32GB Ram
Win 11

[Urticarie]

Messaggio originale di Este:

I have same issue but my PC full freezes while compiling shaders, have to manually reset it. The first time I launched, the shaders got to 4% done before freezing my pc, then second time they reached 13% before freezing. Haven't been able to get past 13% during shader compilation after 3 tries.


7900xtx
9800x3d
990 Pro SSD
32GB Ram
Win 11

Man please try my solution Control Panel -> Hardware and Sound -> Power Options (or just go to the search bar and type "Choose a power plan"). Then just switch from Balanced to Power saver and try again. I dont know why everyone is ignoring this. Just dm'ed someone and made them try this and it worked.

Just give it a try, literarily takes 2 minutes to try and may solve your issue.

[Burchocolate]

game and pc full freezed.. had to restart..

Pc 13600k - z790 msi latest bios - 4070 gpu - no heat problems..

Companies using UE5 ♥♥♥♥...

[EndlessLee]

Messaggio originale di TheStealthyRogue:

Complete freeze as well after a couple minutes. I have only had this problem on one other game with no solution, Once Human. No indications of any issue, just locks up out of nowhere and usage/temps are completely normal when it does. No BSOD ever, reliability check says nothing. I have tried overclocking/underclocking everything, changing so many BIOS settings, reinstalling every driver, running CMD repair prompts. Nothing works and I have no idea why it is this game and Once Human that i can just not play. I played the CBT for Rivals without any issue too, so idk why it suddenly just perma freezes. No issues running max settings on more demanding games either, literally only Rivals and Once Human will freeze me no matter what settings or fixes I use.

Win 10
MB: Prime x470-pro
CPU: R7 2700x 8core at 3700Mhz
GPU: NVIDIA RTX 3080
48G DDR4

UPDATE and RESPONSES:

I'll try to hit every comment in this post to help narrow down this issue for us:
- To start, I have all storage types, and have moved these files to each one to see if it fixes anything. It's currently sitting on my NvME after SDD and HDD did nothing.
- I also update to Win11 because it was time anyways, and it fixed the freezing! but it now just crashes to black screen XD.
- I get past Shaders Compile just fine, it always crashes a few minutes after this.
- This game only runs Dx12 so that doesnt matter, but i double checked it was up to date
- I tried the power settings suggestion and it did nothing, though Battery Saver made it the farthest but probably coincidence
-I tried a VRAM cleaner that trims at 80% (suggested in another forum) and it doesnt even hit 40% before the crash so i dont think VRAM is the issue either
- This is NOT a UE5 problem, I hobby code in it and never had this issue. And given this happens in Once Human (not UE5 btw) and someone said another game(by NetEase), I am 99% certain this is specifically a NetEase problem. and SPECIFICALLY a NetEase problem that they add after their ClosedBetaTests. Because I found another mention on Once Human forum that they have the same issue, but ran CBT for it fine just like I have. I (and you all as well should) will try to report all of this to NetEase but who knows how well that will work.

[Burchocolate]

full pc freeze (hard reset need)

13600k - bios updated - 4070 (latest driver) - 32 gb ram - nvme ssd 6000/6000

cant play game..

[Breathxw]

Messaggio originale di Urticarie:

Messaggio originale di Este:

I have same issue but my PC full freezes while compiling shaders, have to manually reset it. The first time I launched, the shaders got to 4% done before freezing my pc, then second time they reached 13% before freezing. Haven't been able to get past 13% during shader compilation after 3 tries.


7900xtx
9800x3d
990 Pro SSD
32GB Ram
Win 11

Man please try my solution Control Panel -> Hardware and Sound -> Power Options (or just go to the search bar and type "Choose a power plan"). Then just switch from Balanced to Power saver and try again. I dont know why everyone is ignoring this. Just dm'ed someone and made them try this and it worked.

Just give it a try, literarily takes 2 minutes to try and may solve your issue.

Didn’t work for me unfortunately

[ItsYonehNotYown]

Messaggio originale di (o(o.(o.(o.O).o).o)o):

Messaggio originale di TheStealthyRogue:

Complete freeze as well after a couple minutes. I have only had this problem on one other game with no solution, Once Human. No indications of any issue, just locks up out of nowhere and usage/temps are completely normal when it does. No BSOD ever, reliability check says nothing. I have tried overclocking/underclocking everything, changing so many BIOS settings, reinstalling every driver, running CMD repair prompts. Nothing works and I have no idea why it is this game and Once Human that i can just not play. I played the CBT for Rivals without any issue too, so idk why it suddenly just perma freezes. No issues running max settings on more demanding games either, literally only Rivals and Once Human will freeze me no matter what settings or fixes I use.

Win 10
MB: Prime x470-pro
CPU: R7 2700x 8core at 3700Mhz
GPU: NVIDIA RTX 3080
48G DDR4

You and others may not agree... but you might wanna updates windows, gang.
Are you also running this on SDD/HDD/NvME?

Ran mine first on HDD but moved it to an SSD.
You're right about Windows, running 10 rn, I don't think I can upgrade to 11 because of virtualisation, but do you think it will really help? I'm very happy to give it a try but I had updated windows 10 and thought that was enough...

Your friend that had the problem, what seemed to help him?

[THETENTRIO]

Messaggio originale di TheStealthyRogue:

Complete freeze as well after a couple minutes. I have only had this problem on one other game with no solution, Once Human. No indications of any issue, just locks up out of nowhere and usage/temps are completely normal when it does. No BSOD ever, reliability check says nothing. I have tried overclocking/underclocking everything, changing so many BIOS settings, reinstalling every driver, running CMD repair prompts. Nothing works and I have no idea why it is this game and Once Human that i can just not play. I played the CBT for Rivals without any issue too, so idk why it suddenly just perma freezes. No issues running max settings on more demanding games either, literally only Rivals and Once Human will freeze me no matter what settings or fixes I use.

Win 10
MB: Prime x470-pro
CPU: R7 2700x 8core at 3700Mhz
GPU: NVIDIA RTX 3080
48G DDR4

Same exact two games that do it to me

[Wolff Ov Hell]

Messaggio originale di TheStealthyRogue:

Complete freeze as well after a couple minutes. I have only had this problem on one other game with no solution, Once Human. No indications of any issue, just locks up out of nowhere and usage/temps are completely normal when it does. No BSOD ever, reliability check says nothing. I have tried overclocking/underclocking everything, changing so many BIOS settings, reinstalling every driver, running CMD repair prompts. Nothing works and I have no idea why it is this game and Once Human that i can just not play. I played the CBT for Rivals without any issue too, so idk why it suddenly just perma freezes. No issues running max settings on more demanding games either, literally only Rivals and Once Human will freeze me no matter what settings or fixes I use.

Win 10
MB: Prime x470-pro
CPU: R7 2700x 8core at 3700Mhz
GPU: NVIDIA RTX 3080
48G DDR4

Both games by NetEase, if you download Blood Strike there, it will happen the same thing. Something in their games its making many PCs crash the same way. No solution yet :(

[ItsYonehNotYown]

if its a NetEase problem, and it occurs mid game after a few minutes, perhaps its linked to caching? all my temps and voltages stay just fine, so i cant think of how else it would cause a system freeze / crash

[Breathxw]

Messaggio originale di ItsYonehNotYown:

if its a NetEase problem, and it occurs mid game after a few minutes, perhaps its linked to caching? all my temps and voltages stay just fine, so i cant think of how else it would cause a system freeze / crash

Let me know if you find a solution :(

[Arizona Fruit Punch™]

I had the same problem. I had pre-loaded the game yesterday, so I uninstalled and reinstalled today thinking that might solve it. For me, it did. I didn't even need to turn down my graphic's settings.

So maybe if you pre-loaded it, try to reinstall and see if that helps.

[Wolff Ov Hell]

Messaggio originale di ItsYonehNotYown:

if its a NetEase problem, and it occurs mid game after a few minutes, perhaps its linked to caching? all my temps and voltages stay just fine, so i cant think of how else it would cause a system freeze / crash

Me neither, doens't make sense but it's there and it's happening. No matter what game but if it's from NetEase, it crashes and there's a looooooooot of people with the same problem. So bizzare!