I Got False Banned Please Help

[Kuhaku]

TL;DR: I got my account falsely banned, customer support didn't help so I wanted to ask what I should do now?

I tried to log in today and I got a notification saying that a penalty was issued on my account for cheating and the result of that was my login being banned. But I never cheated neither do I know how to, and this report was on the 9th of December, and I hadn't started playing the game until the 19th of December. I started playing Marvel Rivals 10 days after the "violation" that I didn't commit so it is not possible for me to have cheated in the first place. Even if it meant that that's the duration of time I'd be banned for, 100 years??? But also it would be 10 days less than exactly 100 years? The date itself doesn't make any sense.

I went to customer support as the notification said so I could to resolve this issue and that took me to the Marvel Rivals discord server, from there I messaged the "Marvel Rivals Support" in hopes to get this matter quickly resolved. I gave them the information they needed and the response I got was "The system has detected that your account has been penalized due to violations of relevant regulations. Please be informed."

After the follow up messages that I sent I got the response saying "Thank you for contacting us. After numerous careful checks and confirmations, we regret to inform you that we are unable to lift the ban on your account due to detected abnormal data and prohibited behavior. In order to maintain a fair gaming environment, we must impose strict penalties on accounts involved in cheating. Therefore, we cannot fulfill your request to lift the ban.". Now I get that abnormal data can't be shared but I didn't even do any prohibited behavior all I was doing was play the game like a normal person, I barely ever enjoy playing any games but Marvel Rivals happened to be an exception, one that I really enjoyed playing.

What do I do? Has this happened to anyone else? I did not cheat neither do I know how to, but still got banned for no particular reason. I worked quite hard on my profile earning units and completing the battle pass for free and my account won't even be unbanned? This is extremely unfair.

[Teddy Roosevelt]

Originally posted by xei:

Originally posted by بوب:

my vac ban was during a massive account hack wave a year ago, my account was hacked and immediately used to cheat on a game ive played for 1 hour, idk why you guys are always so sceptical what cheater would publicly complain about "false bans" if they get caught?

Because its been a common occurrence for 15+ years. Cheaters get banned and appeal it , then they get denied and immediately run to the discussions to cry and lie about it. You are a cheater, you were banned. Cope

facts. sad but true. Popular games get a cheater a day in the comments asking for ban appeals using the same weak excuses.

[Rayman.]

Another cheater gone, carry on

[Snaht]

Originally posted by Kuhaku:

TL;DR: I got my account falsely banned, customer support didn't help so I wanted to ask what I should do now?

I tried to log in today and I got a notification saying that a penalty was issued on my account for cheating and the result of that was my login being banned. But I never cheated neither do I know how to, and this report was on the 9th of December, and I hadn't started playing the game until the 19th of December. I started playing Marvel Rivals 10 days after the "violation" that I didn't commit so it is not possible for me to have cheated in the first place. Even if it meant that that's the duration of time I'd be banned for, 100 years??? But also it would be 10 days less than exactly 100 years? The date itself doesn't make any sense.

I went to customer support as the notification said so I could to resolve this issue and that took me to the Marvel Rivals discord server, from there I messaged the "Marvel Rivals Support" in hopes to get this matter quickly resolved. I gave them the information they needed and the response I got was "The system has detected that your account has been penalized due to violations of relevant regulations. Please be informed."

After the follow up messages that I sent I got the response saying "Thank you for contacting us. After numerous careful checks and confirmations, we regret to inform you that we are unable to lift the ban on your account due to detected abnormal data and prohibited behavior. In order to maintain a fair gaming environment, we must impose strict penalties on accounts involved in cheating. Therefore, we cannot fulfill your request to lift the ban.". Now I get that abnormal data can't be shared but I didn't even do any prohibited behavior all I was doing was play the game like a normal person, I barely ever enjoy playing any games but Marvel Rivals happened to be an exception, one that I really enjoyed playing.

What do I do? Has this happened to anyone else? I did not cheat neither do I know how to, but still got banned for no particular reason. I worked quite hard on my profile earning units and completing the battle pass for free and my account won't even be unbanned? This is extremely unfair.

Knowing how anti-cheat works, you probably cheated without realizing you cheated.

Simply having cheat programs installed or even on your computer is enough for a ban.

If you were banned it was definitely justified.

[Linkedin Perc]

Originally posted by xei:

Originally posted by بوب:

my vac ban was during a massive account hack wave a year ago, my account was hacked and immediately used to cheat on a game ive played for 1 hour, idk why you guys are always so sceptical what cheater would publicly complain about "false bans" if they get caught?

Because its been a common occurrence for 15+ years. Cheaters get banned and appeal it , then they get denied and immediately run to the discussions to cry and lie about it. You are a cheater, you were banned. Cope

pretend to be omniscient all you want, this game is 3 weeks old and already has countless cases of false bans, we're trying to reach a solution we dont need you to play detective on nothing to go off of

[Ðëprávèd•Mïšçréånt]

Originally posted by بوب:

Originally posted by xei:

Because its been a common occurrence for 15+ years. Cheaters get banned and appeal it , then they get denied and immediately run to the discussions to cry and lie about it. You are a cheater, you were banned. Cope

pretend to be omniscient all you want, this game is 3 weeks old and already has countless cases of false bans, we're trying to reach a solution we dont need you to play detective on nothing to go off of

How do you tell someone was banned falsely.... because they said it was false?

Humans lie
The Dev's don't post on this forum
No one here will help you
Enjoy your gaming experience

[Providence 777]

Originally posted by Snaht:

Originally posted by Kuhaku:

TL;DR: I got my account falsely banned, customer support didn't help so I wanted to ask what I should do now?

I tried to log in today and I got a notification saying that a penalty was issued on my account for cheating and the result of that was my login being banned. But I never cheated neither do I know how to, and this report was on the 9th of December, and I hadn't started playing the game until the 19th of December. I started playing Marvel Rivals 10 days after the "violation" that I didn't commit so it is not possible for me to have cheated in the first place. Even if it meant that that's the duration of time I'd be banned for, 100 years??? But also it would be 10 days less than exactly 100 years? The date itself doesn't make any sense.

I went to customer support as the notification said so I could to resolve this issue and that took me to the Marvel Rivals discord server, from there I messaged the "Marvel Rivals Support" in hopes to get this matter quickly resolved. I gave them the information they needed and the response I got was "The system has detected that your account has been penalized due to violations of relevant regulations. Please be informed."

After the follow up messages that I sent I got the response saying "Thank you for contacting us. After numerous careful checks and confirmations, we regret to inform you that we are unable to lift the ban on your account due to detected abnormal data and prohibited behavior. In order to maintain a fair gaming environment, we must impose strict penalties on accounts involved in cheating. Therefore, we cannot fulfill your request to lift the ban.". Now I get that abnormal data can't be shared but I didn't even do any prohibited behavior all I was doing was play the game like a normal person, I barely ever enjoy playing any games but Marvel Rivals happened to be an exception, one that I really enjoyed playing.

What do I do? Has this happened to anyone else? I did not cheat neither do I know how to, but still got banned for no particular reason. I worked quite hard on my profile earning units and completing the battle pass for free and my account won't even be unbanned? This is extremely unfair.

Knowing how anti-cheat works, you probably cheated without realizing you cheated.

Simply having cheat programs installed or even on your computer is enough for a ban.

If you were banned it was definitely justified.

this can happen, there are some single player games that require cheat programs in order to mod them.

if you forget to close the program before switching games, it will get detected and can get you banned.

[kw0lf.tw]

It's a copy pasta at this point ... most likely they did some sort of ban wave ... I haven't seen anyone here complaining that they "just downloaded skins" so maybe it's something else

[DaylightDemon]

completely fresh account that probably has no other games than rivals installed. yeah i say your main steam acc got vacbanned once and rivals has autobanned you bc they use the steam servers.

[Hayato7729]

Originally posted by Kuhaku:

TL;DR: I got my account falsely banned, customer support didn't help so I wanted to ask what I should do now?

I tried to log in today and I got a notification saying that a penalty was issued on my account for cheating and the result of that was my login being banned. But I never cheated neither do I know how to, and this report was on the 9th of December, and I hadn't started playing the game until the 19th of December. I started playing Marvel Rivals 10 days after the "violation" that I didn't commit so it is not possible for me to have cheated in the first place. Even if it meant that that's the duration of time I'd be banned for, 100 years??? But also it would be 10 days less than exactly 100 years? The date itself doesn't make any sense.

I went to customer support as the notification said so I could to resolve this issue and that took me to the Marvel Rivals discord server, from there I messaged the "Marvel Rivals Support" in hopes to get this matter quickly resolved. I gave them the information they needed and the response I got was "The system has detected that your account has been penalized due to violations of relevant regulations. Please be informed."

After the follow up messages that I sent I got the response saying "Thank you for contacting us. After numerous careful checks and confirmations, we regret to inform you that we are unable to lift the ban on your account due to detected abnormal data and prohibited behavior. In order to maintain a fair gaming environment, we must impose strict penalties on accounts involved in cheating. Therefore, we cannot fulfill your request to lift the ban.". Now I get that abnormal data can't be shared but I didn't even do any prohibited behavior all I was doing was play the game like a normal person, I barely ever enjoy playing any games but Marvel Rivals happened to be an exception, one that I really enjoyed playing.

What do I do? Has this happened to anyone else? I did not cheat neither do I know how to, but still got banned for no particular reason. I worked quite hard on my profile earning units and completing the battle pass for free and my account won't even be unbanned? This is extremely unfair.

This is fair. Stop cheating and grow up.

[Linkedin Perc]

Originally posted by xei:

Originally posted by بوب:

my vac ban was during a massive account hack wave a year ago, my account was hacked and immediately used to cheat on a game ive played for 1 hour, idk why you guys are always so sceptical what cheater would publicly complain about "false bans" if they get caught?

Because its been a common occurrence for 15+ years. Cheaters get banned and appeal it , then they get denied and immediately run to the discussions to cry and lie about it. You are a cheater, you were banned. Cope

[[[Dear Rivals @Game News
Recently, we've received feedback from players regarding an issue where some individuals playing in compatibility layer programs have been mistakenly flagged as cheaters, even without using any cheating software. This has resulted in bans. We sincerely apologize for this situation and want to assure you that we do not & will not ban players who are playing fairly and without cheating.

We have identified the specific reasons behind these false bans and have compiled a list of affected players. We have lifted these bans and want to express our heartfelt apologies for the inconvenience this has caused.

Our mission is to provide all players with a fair, just, and enjoyable gaming environment. Therefore, preventing and identifying cheaters is one of our top priorities. We have invested significant manpower and resources to improve the speed and accuracy of our detection systems. With any any ongoing detection system, there is always room for improvement. We appreciate your assistance in helping us tackle this challenge. If you encounter any cheating behavior, please report it immediately; our reporting system will respond promptly. If you believe you have been wrongly banned, you can appeal to our customer support team, and we will review your case and respond in a timely manner. You can reach the support team via either in-game or in Discord!

Thank you for your understanding and support!]]]

uhuh?

[Kalvix]

Did you say anything bad about West Taiwan? its a CCP run game so that could get you a ban.

[76561198427684263]

Originally posted by بوب:

Originally posted by xei:

Because its been a common occurrence for 15+ years. Cheaters get banned and appeal it , then they get denied and immediately run to the discussions to cry and lie about it. You are a cheater, you were banned. Cope

[[[Dear Rivals @Game News
Recently, we've received feedback from players regarding an issue where some individuals playing in compatibility layer programs have been mistakenly flagged as cheaters, even without using any cheating software. This has resulted in bans. We sincerely apologize for this situation and want to assure you that we do not & will not ban players who are playing fairly and without cheating.

We have identified the specific reasons behind these false bans and have compiled a list of affected players. We have lifted these bans and want to express our heartfelt apologies for the inconvenience this has caused.

Our mission is to provide all players with a fair, just, and enjoyable gaming environment. Therefore, preventing and identifying cheaters is one of our top priorities. We have invested significant manpower and resources to improve the speed and accuracy of our detection systems. With any any ongoing detection system, there is always room for improvement. We appreciate your assistance in helping us tackle this challenge. If you encounter any cheating behavior, please report it immediately; our reporting system will respond promptly. If you believe you have been wrongly banned, you can appeal to our customer support team, and we will review your case and respond in a timely manner. You can reach the support team via either in-game or in Discord!

Thank you for your understanding and support!]]]

uhuh?

yes this is the reason I got banned, I only use Linux and according to them they have unbanned people and i am not a part of that for some reason. I tried to appeal but they said our decision is final and we can't share any details regarding my ban. So this is it, I just uninstalled the game and moved on

Also to anyone complaining how this just a throwaway account because I only have 2 friends and only 1 post comment. So apparently according to these people unless you have a dozen friends you are a bot and you need to be clinically online ranting on forums with no actual meaning. Good to know, I'll continue to avoid discussions on steam!

[ピエロ]

Yes, the support service in discord does not help, there is a bot.I've been trying to unblock my account for over a week now.I have the same situation.They are not trying to solve this issue in any way.You are not the first to encounter this

[PrzemyslawWaleczny]

They said they fixed it but it's still an issue

[Providence 777]

this may be relevant:
https://www.reddit.com/r/linux_gaming/comments/1hsjqs8/announcement_from_marvel_rivals_cm_on_discord/#lightbox