I Got False Banned Please Help

[Kuhaku]

TL;DR: I got my account falsely banned, customer support didn't help so I wanted to ask what I should do now?

I tried to log in today and I got a notification saying that a penalty was issued on my account for cheating and the result of that was my login being banned. But I never cheated neither do I know how to, and this report was on the 9th of December, and I hadn't started playing the game until the 19th of December. I started playing Marvel Rivals 10 days after the "violation" that I didn't commit so it is not possible for me to have cheated in the first place. Even if it meant that that's the duration of time I'd be banned for, 100 years??? But also it would be 10 days less than exactly 100 years? The date itself doesn't make any sense.

I went to customer support as the notification said so I could to resolve this issue and that took me to the Marvel Rivals discord server, from there I messaged the "Marvel Rivals Support" in hopes to get this matter quickly resolved. I gave them the information they needed and the response I got was "The system has detected that your account has been penalized due to violations of relevant regulations. Please be informed."

After the follow up messages that I sent I got the response saying "Thank you for contacting us. After numerous careful checks and confirmations, we regret to inform you that we are unable to lift the ban on your account due to detected abnormal data and prohibited behavior. In order to maintain a fair gaming environment, we must impose strict penalties on accounts involved in cheating. Therefore, we cannot fulfill your request to lift the ban.". Now I get that abnormal data can't be shared but I didn't even do any prohibited behavior all I was doing was play the game like a normal person, I barely ever enjoy playing any games but Marvel Rivals happened to be an exception, one that I really enjoyed playing.

What do I do? Has this happened to anyone else? I did not cheat neither do I know how to, but still got banned for no particular reason. I worked quite hard on my profile earning units and completing the battle pass for free and my account won't even be unbanned? This is extremely unfair.

[Antyss08]

You look like a cheater to me if we look at your steam account there is no money invested or games ...

[NerdyGamer93]

I don't know if this is true or not for the game, but I think there's players who are false reporting innocent people who didn't break TOS. I've seen videos of bo6 hackers showing off a cheat menu where they can spam reports. Targeting streamers, youtubers, etc.

[Linkedin Perc]

happened to me yesterday, still no luck, "customer support" is an automated response to an automated ban, they don't care at all about their players since actual hackers can easily ban evade by making a new account but normal players cant get their accounts back.

i also tried emailing them at [e-mail] and im waiting for a response now

[Cylis]

I just woke up and I loaded up the game and same here.... for no reason at all. Like I am not even good at the game, my aim barely goes above 40% and my critical hit rate has never even gotten above 15%....... 80 hours of gameplay just wasted with the "customer support" bot being of no help

[AccuRion]

Originally posted by بوب:

happened to me yesterday, still no luck, "customer support" is an automated response to an automated ban, they don't care at all about their players since actual hackers can easily ban evade by making a new account but normal players cant get their accounts back.

i also tried emailing them at [e-mail] and im waiting for a response now

Me to, after this incident, i can no longer be sure that i won't be banned, even as person who has never used cheats in competitive shootes. "Good" new years gift

[itzDerrio]

skill issue , should’ve gotten good

[Sarilas]

You probably said something bad in the game about the developer or its origin. Happened to some.

[Providence 777]

suspicious, only two friends, and this thread is the only post in their post history.

[Ðëprávèd•Mïšçréånt]

TLDR - Op and others banned for cheating

[Providence 777]

For the record, I believe false positives can happen. I just think the OP is suspicious for the reason's I outlined.

[Ðëprávèd•Mïšçréånt]

The 3 that complained they were banned, 1x has a vac ban, the other 2 only have 2 friends each with 1 post each.
So this whole thread is sus

[Linkedin Perc]

Originally posted by Ðëprávèd•Mïšçréånt:

The 3 that complained they were banned, 1x has a vac ban, the other 2 only have 2 friends each with 1 post each.
So this whole thread is sus

my vac ban was during a massive account hack wave a year ago, my account was hacked and immediately used to cheat on a game ive played for 1 hour, idk why you guys are always so sceptical what cheater would publicly complain about "false bans" if they get caught?

[xei]

Originally posted by بوب:

Originally posted by Ðëprávèd•Mïšçréånt:

The 3 that complained they were banned, 1x has a vac ban, the other 2 only have 2 friends each with 1 post each.
So this whole thread is sus

my vac ban was during a massive account hack wave a year ago, my account was hacked and immediately used to cheat on a game ive played for 1 hour, idk why you guys are always so sceptical what cheater would publicly complain about "false bans" if they get caught?

Because its been a common occurrence for 15+ years. Cheaters get banned and appeal it , then they get denied and immediately run to the discussions to cry and lie about it. You are a cheater, you were banned. Cope

[Pixel]

The only thing we can do is laugh about it together with you

[RinneSean]

Looks like a throwaway account you probably deserve it