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germ 2024 年 12 月 20 日 下午 11:51
Marvel Rivals turns off my internet connection
When I play Marvel Rivals everything is fine, but then randomly it turns off my internet connection and I have to restart my pc to get it back. This happens only in Marvel Rivals, does not happen in any other game. I tested my internet in game, and it says its perfectly fine. Please anyone know how to fix this. I get the red squares in the top right corner of my screen for packet loss and everyone starts running in place then i have to restart my pc. Im losing my mind please help
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正在显示第 1 - 15 条,共 25 条留言
Astra 2024 年 12 月 20 日 下午 11:58 
I don't own the game so take my help with a grain of salt if you want.

As someone who's currently in college for IT there are a few problems you could be experiencing.

A: Your Download and Upload speeds may be impacted, I've had this happen a few times before where my internet router would disconnect when playing games. They had to do a factory reset on the router.

B: Your wifi card could be becoming faulty.

C: If you haven't try checking online, the first popup that I see is someone with issues for valorant. Granted this was back in 2021, may still be relevant depending on your issues.

Lastly as you stated you have tested it in other games, with no issues. You are not alone according to research, theres a group of others on reddit talking about the same issue for the same game.

Force of habit, most of the games I play are pay to play. Also according to research others also experience packet loss a few posts on steam. It seems fairly inconsistent with players though. It could be region based, netease if I recall is... Situated in China.
最后由 Astra 编辑于; 2024 年 12 月 21 日 上午 12:02
Brochoa 2024 年 12 月 27 日 下午 3:24 
I'm having this exact same issue. The game was working fine since I first downloaded it (maybe 3 weeks ago) and now it's tanking my internet speeds. All other devices on the same networking are working fine and have full connection. But whenever I login to Rivals, my PC internet speed goes to 0.12MB/s
(˶˃ ᵕ ˂˶) 2024 年 12 月 28 日 上午 3:43 
Yep, same here and when I start the browser it says "DNS Probe error" whenever I try to google anything. Is this game spyware?
Floppa 2024 年 12 月 28 日 上午 3:56 
引用自 Astra
I don't own the game so take my help with a grain of salt if you want.

As someone who's currently in college for IT there are a few problems you could be experiencing.

A: Your Download and Upload speeds may be impacted, I've had this happen a few times before where my internet router would disconnect when playing games. They had to do a factory reset on the router.

B: Your wifi card could be becoming faulty.

C: If you haven't try checking online, the first popup that I see is someone with issues for valorant. Granted this was back in 2021, may still be relevant depending on your issues.

Lastly as you stated you have tested it in other games, with no issues. You are not alone according to research, theres a group of others on reddit talking about the same issue for the same game.

Force of habit, most of the games I play are pay to play. Also according to research others also experience packet loss a few posts on steam. It seems fairly inconsistent with players though. It could be region based, netease if I recall is... Situated in China.
yes you do
Astra 2024 年 12 月 28 日 上午 7:58 
引用自 Terrain
引用自 Astra
I don't own the game so take my help with a grain of salt if you want.

As someone who's currently in college for IT there are a few problems you could be experiencing.

A: Your Download and Upload speeds may be impacted, I've had this happen a few times before where my internet router would disconnect when playing games. They had to do a factory reset on the router.

B: Your wifi card could be becoming faulty.

C: If you haven't try checking online, the first popup that I see is someone with issues for valorant. Granted this was back in 2021, may still be relevant depending on your issues.

Lastly as you stated you have tested it in other games, with no issues. You are not alone according to research, theres a group of others on reddit talking about the same issue for the same game.

Force of habit, most of the games I play are pay to play. Also according to research others also experience packet loss a few posts on steam. It seems fairly inconsistent with players though. It could be region based, netease if I recall is... Situated in China.
yes you do
I made that post before I decided to try the game.
Floppa 2024 年 12 月 28 日 上午 8:27 
引用自 Astra
引用自 Terrain
yes you do
I made that post before I decided to try the game.
sure buddy
Astra 2024 年 12 月 28 日 上午 8:31 
引用自 Terrain
引用自 Astra
I made that post before I decided to try the game.
sure buddy
oookay then. You be you I guess.
Karm4 2024 年 12 月 29 日 上午 12:26 
This happens to me, Ill be in a game and all of a sudden marvel rivals does something and it takes my internet connection completely out. I verified with my unifi system and i end up with a massive packet loss out of no where and then internet goes out, i don't get disconnected from the game but this last about 30 seconds and then POOF internet is restored. I have numerous reports of this happening to a lot of other players.
Garo 2024 年 12 月 31 日 下午 3:46 
引用自 Karm4
This happens to me, Ill be in a game and all of a sudden marvel rivals does something and it takes my internet connection completely out. I verified with my unifi system and i end up with a massive packet loss out of no where and then internet goes out, i don't get disconnected from the game but this last about 30 seconds and then POOF internet is restored. I have numerous reports of this happening to a lot of other players.
Same. Completely disconnects my internet.
IKnowGunFu 2024 年 12 月 31 日 下午 3:50 
Probably some sketchy Chinese malware mapping your network topology.
contact 2024 年 12 月 31 日 下午 3:55 
You do realise that it runs a kernel-level program on our hardware. It can literally do anything to the system with unrestricted access, and it's not regulated in any way. It could be anything from bugs, lack of standards, oversight, or even misuse.
contact 2024 年 12 月 31 日 下午 4:01 
1. Understanding Marvel Rivals' Anti-Cheat System

Marvel Rivals utilizes Netease Gaming Security (NGS), an in-house anti-cheat solution developed by NetEase. This system operates at the kernel level, granting it deep access to your system to monitor and prevent cheating.

2. Uninstalling the Game

Begin by uninstalling Marvel Rivals through the standard method:

Windows:

Open the Control Panel.

Navigate to Programs and Features.

Locate Marvel Rivals in the list, right-click, and select Uninstall.


Steam:

Open the Steam client.

Go to your Library.

Right-click on Marvel Rivals and select Manage > Uninstall.



3. Verifying and Removing Residual Anti-Cheat Components

Uninstalling the game may not automatically remove the anti-cheat drivers. To ensure complete removal:

Check for Running Services:

Press Win + X and select Windows PowerShell (Admin) or Command Prompt (Admin).

Type the following commands to check for the presence of NGS services:

sc query type=service | findstr /I "NGS"

sc query type=driver | findstr /I "NGS"


If any services related to NGS are listed, note their names.


Delete Residual Services:

In the same administrative command prompt, execute the following commands to delete the services (replace ServiceName with the actual service names found):

sc delete ServiceName


For example:

sc delete NGS-Driver

sc delete NGS-Service



Remove Associated Files:

Open File Explorer and navigate to the following directories to delete any remaining NGS files:

C:\Program Files\Netease\NGS\

C:\ProgramData\Netease\NGS\ (Note: ProgramData is a hidden folder; ensure hidden items are visible)

C:\Windows\System32\drivers\NGS.sys


Delete these files and folders if they exist.



4. Verifying Complete Removal

After performing the above steps:

Check for Remaining Services:

Reopen the administrative command prompt.

Run:

sc query type=service | findstr /I "NGS"

sc query type=driver | findstr /I "NGS"


Ensure no NGS-related services are listed.


Restart Your Computer:

Reboot your system to finalize the removal process and ensure no residual components are active.



5. Additional Considerations

User Reports: Some users have noted that certain anti-cheat systems may leave behind residual files or services even after game uninstallation. It's advisable to manually verify and remove these components to maintain system integrity.

System Monitoring: Regularly monitor your system for any unauthorized services or drivers, especially after uninstalling software with kernel-level access.


By following these steps, you can ensure that both Marvel Rivals and its associated kernel-level anti-cheat software are thoroughly removed from your system, maintaining your computer's security and performance.
coasterboy3 1 月 4 日 下午 6:35 
引用自 contact
1. Understanding Marvel Rivals' Anti-Cheat System

Marvel Rivals utilizes Netease Gaming Security (NGS), an in-house anti-cheat solution developed by NetEase. This system operates at the kernel level, granting it deep access to your system to monitor and prevent cheating.

2. Uninstalling the Game

Begin by uninstalling Marvel Rivals through the standard method:

Windows:

Open the Control Panel.

Navigate to Programs and Features.

Locate Marvel Rivals in the list, right-click, and select Uninstall.


Steam:

Open the Steam client.

Go to your Library.

Right-click on Marvel Rivals and select Manage > Uninstall.



3. Verifying and Removing Residual Anti-Cheat Components

Uninstalling the game may not automatically remove the anti-cheat drivers. To ensure complete removal:

Check for Running Services:

Press Win + X and select Windows PowerShell (Admin) or Command Prompt (Admin).

Type the following commands to check for the presence of NGS services:

sc query type=service | findstr /I "NGS"

sc query type=driver | findstr /I "NGS"


If any services related to NGS are listed, note their names.


Delete Residual Services:

In the same administrative command prompt, execute the following commands to delete the services (replace ServiceName with the actual service names found):

sc delete ServiceName


For example:

sc delete NGS-Driver

sc delete NGS-Service



Remove Associated Files:

Open File Explorer and navigate to the following directories to delete any remaining NGS files:

C:\Program Files\Netease\NGS\

C:\ProgramData\Netease\NGS\ (Note: ProgramData is a hidden folder; ensure hidden items are visible)

C:\Windows\System32\drivers\NGS.sys


Delete these files and folders if they exist.



4. Verifying Complete Removal

After performing the above steps:

Check for Remaining Services:

Reopen the administrative command prompt.

Run:

sc query type=service | findstr /I "NGS"

sc query type=driver | findstr /I "NGS"


Ensure no NGS-related services are listed.


Restart Your Computer:

Reboot your system to finalize the removal process and ensure no residual components are active.



5. Additional Considerations

User Reports: Some users have noted that certain anti-cheat systems may leave behind residual files or services even after game uninstallation. It's advisable to manually verify and remove these components to maintain system integrity.

System Monitoring: Regularly monitor your system for any unauthorized services or drivers, especially after uninstalling software with kernel-level access.


By following these steps, you can ensure that both Marvel Rivals and its associated kernel-level anti-cheat software are thoroughly removed from your system, maintaining your computer's security and performance.
I found GamingServices and GamingServicesNet doing one of the steps
Not sure to delete them or not
TTVianisbot 1 月 8 日 上午 12:23 
My internet will keep going down for a couple of second and then id be back to good, and then bad, for another few seconds and back. It keeps doing it in a cycle. It typically happens in the middle of a game and its unplayable as everyone around me is stuck and i can't do anything.
nk0 1 月 10 日 上午 7:31 
got the same problem here, anyone have a solution for this until they fix it?
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