Game not saving (SARGON-00308)

[Garo]

Every time the game tries to save I get an error message for an Unexpected error SARGON-00308 popping up. I can play, but the game diesn't save at all, not even the settings.
I'm currently reinstalling, but I don't have much hope...

[shatteredsword]

Oprindeligt skrevet af Viḻḻage♥:

Game refuses to save on SteamDeck. After 3+ hours of gameplay, I have to just leave my game open in hope there will be a fix soon so I don’t lose my progress.

This is stopping me from doing anything else on SteamDeck. This games great but it’s currently almost impossible to deal with on SteamDeck.

you might as well just quit out. you're not going to be able to download the fix while the game is running anyway

[askoth]

I wonder if the cloudsync is the issue here. Since the ubiconnect doesn’t close nicely, maybe it’s not updating the savegames?

I didn’t have much time to check but I wonder:
- if ubi connect application has a copy of save files on some of its folder
- if disabling cloud save would fix the issue

[Anxious Owl]

I've had luck with saving since my last post on here by first saving from tree (obviously), then exiting to main menu (make sure the window that pops up tells you you've last saved 0 minutes ago), then press start game, and from here upload to cloud. Then back out and exit the game from the menu list, then force close the application cus it won't close itself.

[Cappurnikus]

I don't think the game plays well with the Steam deck's sleep/resume functionality. Intermittently, the game won't save at trees after waking the steam deck.

Edit: Nevermind, I just found a post from a PS5 user who also lost progress.

[askoth]

It seems I found a workaround until this gets patched or something. It seems it fixed the issue to me.

I couldn't find a way to open the UbiConnect Launcher to change the sync cloud settings so...

1. Go to Desktop Mode
2. From your home folder go this way to find UbiConnect settings.
.local/share/Steam/steamapps/compatdata/2751000/pfx/drive_c/users/steamuser/AppData/Local/Ubisoft Game Launcher/settings.yaml
3. Open this settings.yaml with some text editor like the preinstalled Kate
4. look for syncsavegames and change it from true to false

This means UbiConnect will not try to sync your saves with the cloud automatically anymore.

I believe you can still manually upload it in the load screen.

I believe it's worth to make a backup from time to time anyway, who knows when UbiConnect will reset the settings.

[Hessesbrigadeur]

same here nice all the 4 hours gone dont launch youre game like this

[Vsemagush]

My save lost after update

Good afternoon. I played this cool game for 6.2 hours on SteamDeck. At the moment of the next teleport, the game froze. I left the game. It showed me that I needed to download 118kb of updates, after which I returned back to the game. All progress was deleted, nothing. It says that the last available save with 0.33% progress and 10 minutes of play is from 08/09/24. Has anyone encountered this? Are there any options to find my saves?

[Jeremazing]

just had this issue. if the game cant save i will want a refund

[euro]

Auto Save No Longer Working After Last Update

Just lost 2 hours of progress. Didn't notice the issue til I went to quite the game and it said it had been 100 or so minutes since I'd last saved. Visited many trees in that time. Notices after this there was no auto save icon showing up in the corner when interacting with the tree. Tried running around to different other trees, but no change -- same issue.

Quit out, won't be returning til this is addressed in a patch note.

[SabraCadabra]

lost Save

Hi,

i lost progress of a few hours on Deck. Are you kidding me? :(
Played the game offline. Than online and boom last save gone :(

Be warned fellow gamers.
Cheers

P.S: Plz fix this somehow or...the better solution get rid of the Ubicloud and use
the Steamcloud...

[ALG.Cherif Abdelhamid]

it's not only a ubicloud issue, the game itself stops saving on the deck

[SabraCadabra]

Hi,

so what should i do then? Wait for a fix i guess...Playing it on PC until a fix or patch....
How is it possible that someting like that goes through testing...

Cheers

[The Noctyrnal One]

Game doesn't save at Wak Wak trees

I just bought this game and was really excited by the gameplay, but i went to two of these trees and it didn't save for me. i took the risk, and left the game to lose about an hour of progress, how do you get this game to save, Is this a bug or something?

[ALG.Cherif Abdelhamid]

it's obviously a bug and you are not the only one affected. I'm still waiting for a fix to get back to playing the game i paid for

[fantom]

same for me