crushed

[Grattacielo]

the game keeps giving me this message
CRASHED

[Ubi-Vinci]

Hello Grattacielo,

Sorry to hear it that you experience The Settlers: New Allies crashing on your PC.

Can you confirm you all use Windows 11 PCs?

If yes, please have a look at this thread:
https://steamcommunity.com/app/2750080/discussions/1/592888128516146455/

If you confirm this is the same issue, I will merge this thread.
Please remember, this issue is currently under investigation.

[Mizar]

the game is crashed at first

[Grattacielo]

Originally posted by Ubi-Vinci:

Hello Grattacielo,

Sorry to hear it that you experience The Settlers: New Allies crashing on your PC.

Can you confirm you all use Windows 11 PCs?

If yes, please have a look at this thread:
https://steamcommunity.com/app/2750080/discussions/1/592888128516146455/

If you confirm this is the same issue, I will merge this thread.
Please remember, this issue is currently under investigation.

unlike the post you're making me follow, I haven't played even a single second of the game. I just can't open it

[Ubi-Vinci]

Thanks for your answer, Grattacielo.

Can you tall us if you are using Windows 11 on your PC?

[Manticora]

Originally posted by Grattacielo:

Originally posted by Ubi-Vinci:

Hello Grattacielo,

Sorry to hear it that you experience The Settlers: New Allies crashing on your PC.

Can you confirm you all use Windows 11 PCs?

If yes, please have a look at this thread:
https://steamcommunity.com/app/2750080/discussions/1/592888128516146455/

If you confirm this is the same issue, I will merge this thread.
Please remember, this issue is currently under investigation.

unlike the post you're making me follow, I haven't played even a single second of the game. I just can't open it

You and me both.

[shangitri]

Are there anybody to fix the non-playable Settler caused by window 11 recent update?

[Ubi-Mysterion]

Hi all! Could you please try the following technical troubleshooting steps[ubi.li] to rule out some common issues? Please let me know whether this helps.

Please note that this issue is still currently under investigation. Thank you for your patience!

[WireX]

I have this problem too.
System: Windows 11 Home, Version: 24H2

[Ubi-Mysterion]

Hi WireX! I'm sorry to hear that you're experiencing this issue too. This issue is known to the game team and is currently under investigation. Please keep an eye on the game's official channels for more information.

Thanks so much for your patience!

[GlennOS]

For Windows 11, uninstalling the KB5050094 update fixes the error and the game loads and plays normally.

[Glumiak]

I have the same problem, the game does not load and the message appears: attention, an error has occurred, the application has stopped working. System Windows 11 Home, version 24h2, gpu rtx 4070

[Bokipop1]

Originally posted by Manticora:

Originally posted by Grattacielo:

unlike the post you're making me follow, I haven't played even a single second of the game. I just can't open it

You and me both.

Same here ... and mine friend also ...

[Serphiot]

Crashes directly, bought it in discount, dont see solution here. Will refund unfortunally

[Wilder]

same win11

[tommyn]

Same problem, just bought, crashes after I try to run it.

Are you planning on fixing the issue or should I just ask for refund?