Crash on Start (novazone email)

[NanoByteGhost]

I am giskarduk (novazone email address).

The solution you suggested over email did not work... so here I am....

I have already sent a zip to you with the logs and installers called FacerigCrash_giskarduk.zip as requested. Along with the email I will paste below. Subject "Facerig crash (Action/Option Crash)"

This was my email...

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Hello Facerig

I got Facerig given to me as a christmas present having had it on my wish list whilst I got around to buying a webcam for it. Currently I do not own a webcam. So the program is being launched without one plugged in.

I installed the program and all the support programs that it needs. Then I went to launch it and the Splash screen appeared, the one with Santa on it. Then the menu with action/options etc appears. It does not matter what I click on, they all cause an immediate crash response. The program simply does not load.

I have attached the files requested on the Steam forum.

My Steam user name is giskarduk, see the sig below for my actual name.

Merry Christmas.

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This was your reply..

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Hello

A quick look at your logs tells us that the executable cannot find any of the needed data files. (FaceRig probably was improperly installed).

I would recommend an uninstall through Steam, a reboot, and a re-install ( through Steam) , and during install make sure to allow administrator rights to the steam install service.
Also make sure your firewall/antivirus is not blocking any install steps/ any files being downloaded by Steam on your system.

Please make a separate thread for this on the Steam Forums if any follow-up is needed ( not through e-mail).

Regards
Florin

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I had previously used steam to verify the game cache so I knew the installed version was exactly the same as the version steam had on its servers otherwise there would have been an error.

But I went a head and uninstalled, rebooted and reinstalled anyway but as expected that did not fix the problem.

The support files the program needs that get installed before the app it self all got installed to their default locations. I made no chances to their paths.

[NanoByteGhost]

PS tried plugging in a microphone just in case... no change, still crashes and my virus checker has nothing to report about Facerig at all, no issues what so ever found.

[IronMan2k18]

I have the same problem, and gotten the same response. The files _DO_ exist and are in the directories. There is something else going on, but I was told to uninstall and re-install, and get the same result.

[Holotech Studios]

From the log files that you have sent us it appears is that the executable cannot find the data files. The most likely cause for that in the past was is a faulty install ( and a re-install to the default path, with better care paid to administrator rights dueing un-install/reinstall fixed things for the majority of folks - though there can be exceptions such as in this case) .


In your case however the issue seems to be more complex and investigating it will take a while.

For some reason the FaceRig install folder ( from your windows registry related to Facerig) probably points to a different folder than the one where the data is actually installed.
In the past this kind of error was also caused by having non-english characters ( it was German in those cases) in the install path, but if you have installed to the default path, that is ( probably) not the case here.

This should have been corrected by the un-install/ folder-clean-up / re-install to default path , but since it hasn't, so most likely something more complex, that will take more time to solve.

Please try to remember if you have done anything like
- installed it from an un-official source in the past, and if that unofficial install asked to to include any "reg" files in your registry.
or
- performed and incomplete un-install (that may have left some leftover files on your computer)
or something along those lines.
- installed in a folder that the current windows user is not cleared to access.


What you can still try ( but it is a shot in the dark mostly) is an upgrade to the "nextversion" beta branch and make sure the steam installer is granted administrator privileges.
That may make the steam installer go again through the install steps , and perhaps
it will correct the program registry records so the executable can finally find the files.



Remember that FaceRig is not officially launched, it is still in BETA, and it can still have bugs and issues, and they may take a while to get solved.

[NanoByteGhost]

Beta: Gotya..

Update

I am the admin on my computer with full rights. I have a second drive I install steam apps too. Nothing goes on C unless it support libs etc. Stuff that I can afford to format.

I am subscribed the next beta branch, but it crashes out too.

I will bookmark this thread and keep an eye on it and the programs updates. It is pretty clear there are several people with similar issues in here, so I'll leave you to work out what it is.

[Holotech Studios]

Understood, so then if I understand correctly, you do not install to the default path but on the second drive ?
In this case, do you have any non standard ( English language) characters in the install path. (any german or nordic languages characters like "ß" ) ?

Also, when you have un installed, did you also clear all the left-over contents from the Steam library FaceRig folders? (or you have only uninstalled , reboot, and re-installed, without the manual folder clean-up ?)
The deletion of the left over files is actually quite important for this error, as FaceRig does some local data-caching of the shader, texture and model data, and if that cache has become corrupted for some reason it needs to be deleted by hand ( at least for now) and the symptoms would be quite similar what you are experiencing.

Also lookup in the windows registry for
HKEY_CURRENT_USER\Environment\FR_CUSTOMDATA_PATH
and in
HKEY_CURRENT_USER\Software\Holotech\FaceRig

And make sure all the paths up to the "faceRig" folder are consistent with where you know you have it installed.



The webcam being missing/not plugged in should not be the triggering factor for this, especially if you are using the default framegrabber and not the legacy one... (but then again, stranger things have happened, might be worth checking again when it arrives :)) .

[NanoByteGhost]

My default steam path for facerig is.

E:\Steam\steamapps\common\FaceRig

Also I dont use none standard characters at all. I also have a rule that if software needs my virus checker disabling to be installed, I do not install the software. False positives are reported to the virus checker creator, thats how I hand things. These days there is a lot of unwanted additions in software. Its not worth the risk.

To answer your questions

I only uninstalled, i did not look of there was left over folders.

All the default paths are correct in regedit too.

I'll try a complete deletion of the folder after an uninstall and let you know if that helped.

[NanoByteGhost]

Update: completely removing the folder and reinstalling made no difference at all.

Interestly the Steam installer says the app is about 2.4 gig to install but the actual install process says 1.4. I assume this is because the files are packed. If not, you may want to look in to that.

[Holotech Studios]

Well in this case please send us another e-mail with the new logs (after all these operations have completed), to see if anything changed ( i mean it obviously still does not start, but the underlying cause could be different this time after these re-installs ).

I will also forward the new log to the programmers so this issue can be investigated before the next program update in January.

Another "shot in the dark" would be to try to start up the program with a different version of directx than what you are trying to use right now ( if you have tried starting it with dx9 so far , try dx11 or viceversa) , as the dx9 and dx11 use different shader datasets ( and maybe only one of them was affected and not the other) .

[NanoByteGhost]

My christmas starts in about 30 mins, but I'll fire off those logs when I get a chance.

Merry Christmas :)