Logitech HD Webcam C920 not working with FaceRig

[Rhythmic Drift]

I just recently bought a C920 Webcam for FaceRig and Skype. However, when I started up FaceRig, the program said it was gonna use my webcam but my camera never turned on after FaceRig launched. Plus the little PiP box where my face should be was black. I went onto Skype to see if the camera even worked at all and it did, no issues.

Please help me with this issue, thanks

[FurRiffic]

Have you tried going into advanced options -> general settings -> devices, and re-selected the camera. Do make sure that Skype is completely closed (rightclick the icon in the taskbar and select quit) when testing.

[Rhythmic Drift]

Yeah unfortunately it didn't work. All of the apps that use a camera are closed and I even tried reselecting my webcam. I even tried reinstalling it with no luck. Is it possible that FaceRig has no access to my camera somehow?

Originally posted by FurRiffic:

Have you tried going into advanced options -> general settings -> devices, and re-selected the camera. Do make sure that Skype is completely closed (rightclick the icon in the taskbar and select quit) when testing.

[76561198162644749]

Does the camera appear in the dropdown list in devices in FaceRig? You should try to use this guide http://lifehacker.com/find-out-what-windows-program-is-using-your-webcam-on-w-1582372561 to make sure no application is using your webcam (sometimes applications close improperly and keep a webcam device hooked, making other software unable to access it)

Additionally, please submit the required files so we can take a look at what's going on "under the hood" http://steamcommunity.com/app/274920/discussions/2/34096318703798146/

[Holotech Studios]

On a side note: we do use FaceRig with the Logitech c920 with no problem :).It seems that the problem is something particular to your set-up, that's why we need the above mentioned log files, and that is also why we provide this link http://lifehacker.com/find-out-what-windows-program-is-using-your-webcam-on-w-1582372561 so you can take a look if other programs use your webcam :) .

Those files will help us do the needed detective work to figure it out. Maybe the drivers on the webcam are a bit old. Maybe you have selected the legacy framegrabber in the launcher settings when trying to fix the issue, and then forgot to switch back. Maybe you have webcam pass-through programs such as Manycam installed on your system whose settings you need to tweak. Maybe you didn't know that Skype sometimes remains hidden in the traybar and you only thought you had closed it, but it fact it had remained open but hidden. There are a lot of things that could be happening :).

[Rhythmic Drift]

PS Yes the camera does appear in the drop down list and I did select it

[76561198162644749]

Deleted the post containing your dxdiag info as a security/privacy measure:) Mods and devs can still see it but it will not be visible to other users

[Rhythmic Drift]

Ok thank you

[76561198162644749]

Hello again :D



Our programmers have taken a look at your logs and it seems that, for some reason, FaceRig can't access your webcam (this isn't exactly news, I suppose ^^)


Our advice is to try to install ManyCam (a software that accesses your webcam and allows multiple applications to get access to the feed through its Manycam virtual webcam driver).


This will do 2 things. One, show us if Skype ( our usual suspect) is somehow crashing and keeping the webcam busy in a way that Process Explorer is failing to detect. If ManyCam can't access your webcam either, this is a clear hint. What it will also do is allow both FaceRig AND Skype to use the webcam feed (through the ManyCam virtual webcam driver) so that there are no more issues.

So the steps would be
1. Install ManyCam
2. Open ManyCam and try to access the c920 webcam (with skype previously opened, but now closed) - make a note of the result you get (can ManyCam access the webcam or not?)
If the above step results in ManyCam being able to access your webcam feed, use the ManyCam virtual camera feed in both FaceRig and Skype :D

As an alternative, you could try to use the legacy frame grabbed (set through the FaceRig launcher) though I advise this course of action only if the previous one doesn't work (the 1st set of actions is a troubleshooting course rather than an avoidance/workaround)

Let us know how it does and if you need more details :)

[Rhythmic Drift]

Hello again,

I have now installed ManyCam, however that also did not pick up my webcam at all. Then I had uninstalled Skype from my computer to see if that would fix anything and it hasn't. There is another program on my computer called Camera and that will pick up my webcam just fine. I don't know if that could be the culprit but it is possible. I cannot uninstall this program because it is a Windows 8.1 program only.

I have no idea what to do. Thanks

[Rhythmic Drift]

PS The legacy frame grabber did not work either

[76561198162644749]

Hm..This is indeed odd. Have you uninstalled both versions of Skype (the default one installed by Windows, the metro one AND the desktop one that you might have installed)?

We'll continue to look into this but at this moment we don't have an answer for you since it seems to be something that's happening on your system, outside of the FaceRig application since ManyCam can't access the webcam either. I will update this thread if we get to the bottom of the issue or make any progress.

[Rhythmic Drift]

Yes I have deleted both the metro and desktop version of Skype. I have been sitting here looking for a way to uninstall the Camera app and there is no way to do it. Thanks for all of your help, I really do appreciate it

[76561198162644749]

Originally posted by Rhythmic Drift:

Yes I have deleted both the metro and desktop version of Skype. I have been sitting here looking for a way to uninstall the Camera app and there is no way to do it. Thanks for all of your help, I really do appreciate it

Just to make sure...did you delete them or uninstall them? Because those are pretty different things and in general we don't recommend deleting folders of software that's not been previously uninstalled as that doesn't unregister their access to other applications and stop all their interactions with system files :)

[Rhythmic Drift]

I uninstalled I apologize for misusing the term

[76561198162644749]

Have you tried unplugging the webcam and plugging it into a different USB port? (usb 3.0 perhaps?)