FaceRig crashes on "creating model cache" SOLVED

[Lumen]

when i launch it either going through the launcher or bypassing it. it will start creating the cache then it will crash. i read through a few other forums but none of them help. my anticirus is set to ignore all of steam and facerig. ive tried verifying the files. i even unistalled and reinstalled it. i have the memory dump file if i need to post it.

[FurRiffic]

Please take a look at this thread here on how to find and how you should post the following files:
dxdiag info
VP.log
installscript_log.txt

If it shows an error message on the time of the crash, please copy and past that here too (that you maybe post in a reply, the other 3 files should be posted on pastebin as described in that thread and only linked here.

[Lumen]

STACK DUMP saved in
C:\Program Files (x86)\Steam\steamapps\common\FaceRig\Bin\FaceRig_stack_2016-08-11_14-36-44.dmp

EXCEPTION: Access violation while 'reading from' address 0x80 at address 0xd57913
SegGs=0x2b SegFs=0x53 SegEs=0x2b SegDs=0x2b
Edi=0x2c Esi=0x0 Ebx=0x197f5598
Edx=0x462 Ecx=0x0 Eax=0x6fb0fc0
Ebp=0x2aa87c Eip=0xd57913 SegCs=0x23
EFlags=0x210246 Esp=0x2a8acc SegSs=0x2b
Dr0=0x0 Dr1=0x0 Dr2=0x0
Dr3=0x0 Dr7=0x0 Dr7=0x0


SymInit: Symbol-SearchPath: 'C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\FACERIG\BIN\;.;C:\Program Files (x86)\Steam\steamapps\common\FaceRig;C:\Program Files (x86)\Steam\steamapps\common\FaceRig\Bin;C:\Windows;C:\Windows\system32;', symOptions: 210, UserName: 'Sherman'
DbgHelpPath: 'C:\Program Files (x86)\Steam\DbgHelp.dll'
DbgHelpVersion: '6.2.0'
OS-Version: 6.1.7601 (Service Pack 1) 0x100-0x1

---CallStack---
00D57913 (FaceRig): (filename not available): (function-name not available)
00E1C71C (FaceRig): (filename not available): (function-name not available)
00EE1006 (FaceRig): (filename not available): (function-name not available)
00DF492E (FaceRig): (filename not available): (function-name not available)
00DEE5C0 (FaceRig): (filename not available): (function-name not available)
00DDD157 (FaceRig): (filename not available): (function-name not available)
00F458CA (FaceRig): (filename not available): (function-name not available)
76BB338A (kernel32): (filename not available): BaseThreadInitThunk
77409902 (ntdll): (filename not available): RtlInitializeExceptionChain
774098D5 (ntdll): (filename not available): RtlInitializeExceptionChain

thats the crash info and heres the rest
VP log: http://pastebin.com/cdqShCfN
Install script: http://pastebin.com/WeKrhxKP
Dxdiag: http://pastebin.com/e2BwBG7b

[FurRiffic]

A couple more questions:
Which AV are you actually using (I know you said you excluded steam / facerig, but still interested)
Could you try to see if switching to DirectX9 mode helps (you can do this from the launcher, go down to the settings, switch to DX9 and try launching again.

( quick note: the devs / mods are from europe, so you probably won't get any more replies for a couple of hours, since I / we are off to bed Looking forward to an answer tomorrow. )

[Sazzaj]

Hi,

Just before bed, maybe I can offer a workaround, but we need to understand what actions have you taken prior to this crash... like, maybe modding Danny? It seems that a texture couldn't be loaded (which would not lead to a crash, but I think there's something else that may cause the crash).

If you modded Danny (either used a script/installer made by the community, or it's your creation), I suggest going to <steamInstallDir>\steamapps\common\FaceRig\Mod\VP\ and delete de contents of the following folders: PC_Datacache and PC_dx11_datacache. This will make the community avatars (and modded ones) load a little bit longer at first, but subsequent loading times will be much shorter.

If Danny the custom skin (the one FaceRig is loading when it crashes) is the vanilla, unaltered one, then maybe some data has been corrupted, and I suggest verifying data integrity of the app and deleting the PC_Datacache and PC_dx11_datacache would also help.

If that doesn't help, you could try deleting the save file (basically a manual revert to defaults). To do that, go to Documents\Holotech\FaceRig\UserCfg\ folder and delete config.usc.

Keep us posted on your progress.

[Lumen]

hope you all rested well. and thank you for helping me. i had tried changing it to directX9 and that didnt help. i didnt see a PC_Datacache in the folder but i went ahead and tried removing the contents of PC_dx11_datacache and still didnt work. i gave the revert to defaults a try and that fixed it. its been a while since i used facerig due to camera issues. but i do remember modding the wolf whatever his name was. if that was danny than there you go. but the revert seem to fix it. started up no problems. thank you so much for helping me

[FurRiffic]

Glad to hear it is resolved. Could you maybe edit the title to start with [solved] ?