Facerig crashing when using Elden Ring

[Cranky Old Dude]

I use Elden Ring and it crashes hard, but prior to that it has been no longer using the launcher, i had to bypass that to get it to load at all, validated files and reinstall have done nothing to fix issue, vid card drivers up to date etc.

Error Box Info:
------------------------
STACK DUMP saved in
D:\Program Files (x86)\Steam\steamapps\common\FaceRig\Bin\FaceRig_stack_2022-03-09_10-01-05.dmp

EXCEPTION: Access violation while 'reading from' address 0x5b4 at address 0x7916a913
SegGs=0x2b SegFs=0x53 SegEs=0x2b SegDs=0x2b
Edi=0x22481618 Esi=0x2b7b6b30 Ebx=0x3eb3d620
Edx=0x0 Ecx=0x530 Eax=0x7a113cac
Ebp=0x2c6bf544 Eip=0x7916a913 SegCs=0x23
EFlags=0x10206 Esp=0x2c6bf544 SegSs=0x2b
Dr0=0x0 Dr1=0x0 Dr2=0x0
Dr3=0x0 Dr7=0x0 Dr7=0x0


SymInit: Symbol-SearchPath: 'D:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\FACERIG\BIN\;.;D:\Program Files (x86)\Steam\steamapps\common\FaceRig;D:\Program Files (x86)\Steam\steamapps\common\FaceRig\Bin;C:\windows;C:\windows\system32;', symOptions: 210, UserName: 'cranky_'
DbgHelpPath: 'C:\windows\SYSTEM32\DbgHelp.dll'
DbgHelpVersion: '6.2.0'
OS-Version: 6.2.9200 () 0x300-0x1

---CallStack---
7916A913 (EngineDll10): (filename not available): public: void __thiscall cRenderCamera::GetRotation(struct m3x3 &)const
01090577 (FaceRig): (filename not available): (function-name not available)
0109ADE2 (FaceRig): (filename not available): (function-name not available)
0109A4F8 (FaceRig): (filename not available): (function-name not available)
0108E78D (FaceRig): (filename not available): (function-name not available)
0108D082 (FaceRig): (filename not available): (function-name not available)
011EE7AB (FaceRig): (filename not available): (function-name not available)
7890C556 (MSVCR100): (filename not available): _endthreadex
7890C600 (MSVCR100): (filename not available): _endthreadex
7573FA29 (KERNEL32): (filename not available): BaseThreadInitThunk
777B7A7E (ntdll): (filename not available): RtlGetAppContainerNamedObjectPath
777B7A4E (ntdll): (filename not available): RtlGetAppContainerNamedObjectPath

[Chozo4]

From personal experience this is due to a corrupted custom avatar default settings file. It should be in the config file under "holotech > facerig > UserCfg" which exists in your local onedrive folder (C:\Users\[username]\OneDrive) or your documents folder (C:\users\[username]\Documents). This is why the problem persists between reinstalls and validations as it is a user-side configuration problem. Simply wipe the UserCfg folder or just the offending avatar file (sort by modified date) and delete the "new_cstm" file or anything else related to your avatar.

Had this happen a few times the same way. First launcher would not work and with updates it wouldn't start at all. Clearing the default custom avatar configs resolved this issue. In your case Elden Ring is just a coincidental aspect of it no longer working.

Granted, I had to reconfigure my avatar colours, props, etc but it resolved the issue.

[Cranky Old Dude]

Worth a try anything is better than not being able to use it for Elden Ring and not being able to stream that game. Appreciate the help.