Upgrade to REYNATIS Ultimate Edition?

[syncx86]

I have bought the REYNATIS (Launch) edition which costed 59,99€
I would like to upgrade to REYNATIS Ultimate Edition (Launch), which costs 77,20€ so the difference should be 17,21€

However, it is not possible to upgrade as when I add it to my cart it would like to pay the price once again for the whole game (77,20€).

This wasn't an issue with other NIS games like Crymachina or Disgaea, could you please look into it?

[NIS America]

Dear syncx86,

Thank you for purchasing the launch edition. Due to system restrictions, could you please contact Steam customer support to request a refund so that you can purchase the Ultimate Edition within the launch campaign period?

I apologize for any inconvenience this may cause and appreciate your understanding.

[syncx86]

Originally posted by NIS America:

Dear syncx86,

Thank you for purchasing the launch edition. Due to system restrictions, could you please contact Steam customer support to request a refund so that you can purchase the Ultimate Edition within the launch campaign period?

I apologize for any inconvenience this may cause and appreciate your understanding.

Dear NIS America,

Thank you for the reply.
I have tried to reach Steam support, however as I already played 4 hours my refund request has been rejected. Is there anything I can do?

Thank you.

[syncx86]

Dear NIS America,

Steam contacted me and now I can buy the Ultimate version :)
Thank you for the help!

[Alice]

I was about to ask for this same thing. I'm having the exact same issue and contacted support just now so this was super helpful, thank you! Hopefully they respond in time.