UI Gltich: White Box

[Wrecked911]

I have a big white box and a small white box that show up every time I open Substance Painter. The issue just started today. To add some insight, this is the first time I ever ran it while still in Online mode. I have used Substance Painter a lot in offline mode and even got 3 achievements in offline mode (first crash report one was gotten when my whole laptop crashed. This has also happened 3 times now). Has anyone else run into this issue and is there a fix to it?

Screenshot: http://sta.sh/0p5sxmqy0g1


EDIT: Going to View>Reset UI got rid of the boxes.

[wesm]

Hi,

That is strange. I haven't seen that on my mac. Are you on Yosemite or Mavericks?

Cheers,

Wes

[Wrecked911]

Originally posted by wesm:

Hi,

That is strange. I haven't seen that on my mac. Are you on Yosemite or Mavericks?

Cheers,

Wes

Hi Wes.

I'm currently running on Mountain Lion OS 10.8.5.

The issue happened again earlier today, but I fixed it. Ater a toubleshooting session, this is what I got:

If I close out of Painter with any of the following UI's disabled, then start Painter again, I get the white box glitch: Material Picker, Symmetry, Lazy Distance, Camera Modes, Veiwers layout, and/or Tool bar.

The big white box stays in the same location with the only exception of the Tool bar where the whole top-left screen gets covered. The little white box's width will vary depending on what is disabled, but seems to have no corrospondance with the location or size of the buttons that are disabled.

An easy fix on the User's side is to just enable those UI's mentioned, then disable them again and the white box goes away for the current session.


-Charles

[wesm]

Originally posted by Wrecked911:

Originally posted by wesm:

Hi,

That is strange. I haven't seen that on my mac. Are you on Yosemite or Mavericks?

Cheers,

Wes

Hi Wes.

I'm currently running on Mountain Lion OS 10.8.5.

The issue happened again earlier today, but I fixed it. Ater a toubleshooting session, this is what I got:

If I close out of Painter with any of the following UI's disabled, then start Painter again, I get the white box glitch: Material Picker, Symmetry, Lazy Distance, Camera Modes, Veiwers layout, and/or Tool bar.

The big white box stays in the same location with the only exception of the Tool bar where the whole top-left screen gets covered. The little white box's width will vary depending on what is disabled, but seems to have no corrospondance with the location or size of the buttons that are disabled.

An easy fix on the User's side is to just enable those UI's mentioned, then disable them again and the white box goes away for the current session.


-Charles

Thanks Charles for the info! I can reproduce this in Yosemite as well. I will log this issue.

Cheers,

Wes