Failed to connect to host

[DevYukinoYuki]

I live in USA, mainly play NA servers, but these days I can't get in any room in EU server, can't play with friends.

For a very short period of time I could manage to get in but most time I couldn't.

screenshots

http://cloud-4.steamusercontent.com/ugc/31865257805348304/8F73213280320B79E124B3F17A43A838E369568C/


let me play game please.

[[NX]BlindFire - RETIRED STAFF]

Hello!

Do you actually get stuck at the loading screen with the message "Re-attempting to connect to game host..." or similar, before you are forced back to the main menu with that error?
Does the issue happen with any combination of EU channels/Rooms?
Are you using Avast antivirus by any chance?

[DevYukinoYuki]

http://steamcommunity.com/sharedfiles/filedetails/?id=424936950

Mostly EU01.

NO.

[Wolcros]

same problem to EU server's . About 80% of them i can't log in.

[dravinian]

I have logged in, and then when the next round begins, get the same "re-attempting to connect to game host..." even when I am the room host.

[[NX]BlindFire - RETIRED STAFF]

Thank you for the additional details.

This one is an issue we're already aware of. Our Developers implemented multiple fixes for it in the past, but some of our users are still affected.

As we require more feedback, please follow these instructions to help us out.

Send a ticket to our Customer Support with the following identification title:

[FEEDBACK] Failed to Connect to Host Issue

In the ticket, include the following informations:

- Brief description of the issue
- Your Steam ID Url
- Your CSN:Z ID
- The Country you're connecting from
- Your IP address
- Operative system version
- The Server the issue happened in (NA/EU/RU)
- The number of the Channel it happened in
- The date & time of the day the issue happened at (CET format)

Example:

- CSN:Z got stuck at loading with the "Re-Attempting to Connect to Host" message, then i got kicked back to the lobby with the "Failed to Connect to Host" error.
- Steam Profile url: http://steamcommunity.com/profiles/76561198153131386/
- CSN:Z ID: [NX]BlindFire
- Country: Italy
- IP: 1.234.567.890
- Windows 7 64-bit
- EU Server
- Channel number 10
- 4/15/2015 at 10.50am (CEST)

Please, try to keep track of these informations whenever the issue happens again, and, if you can, spend 2 minutes compiling the ticket.
You can also collect feedback from multiple times the issue happens, and send them in a single ticket if that's the case, to avoid spamming our Customer Support. Just write multiple iterations of the informations required.

How to contact our CS:
http://support.csnz.nexoneu.com/KB/a2013/how-to-contact-customer-support.aspx

Thank you for your collaboration.

[moongiven]

Same for me first it says connecting to the server then it says Retryng to connect to the server host 4 times and then id just says failed to connect to the game host pls fix this as soon as possible because i wana playing this game because i love it