xigncode 0xE019101A

[MSN]

Error : Suspicious program detected. The virus or the Trojan infections are possibly caused for this error. Recommend to scan your system with the latest updated Anti-Virus program prior to restart the game.

1) I already scan my whole computer (even defrag)
2) Uninstall then redownload CSZN again
3) Add exceptional to my firewall and Anti-Virus
4) The problem still occur again and again

*How to solve this thing?

[The Cérberus Of Hell]

i too have problem

[MSN]

Cant play this game.. Suppose "Currently under maintenance".. But xigncode problem appear..

[Quin0]

i have the same problem help pls!!!

[[NX]BlindFire - RETIRED STAFF]

Hello!

Can all the affected users provide us the XignCode.log file located in "Steam\steamapps\common\CSNZ\Bin\XignCode"?
It will make us able to redirect the issue to XignCode Developers for investigation.

On the other hand, it is possible one of the programs running in the background on your PC is causing the issue. Be sure to test it out after disabling all unnecessary softwares running on your PC (file share, video capture, utilities, and so on).

[MSN]

How do we provide it? Send ticket or contact welbia company? Like I mention, I tried all the possible solution that were provided in xigncode problem post. Still cant solve it. So I got no other choice except to format my system. After format my system, xigncode no longer detect suspicious malware or trojan or any virus on my system.

[[NX]BlindFire - RETIRED STAFF]

You can provide it directly to them, of course, or you can provide it here by uploading it to an external site and sharing the link. Another option, which could be seen as a 'safer' option, is that of sending it as attachement to a Ticket for our Customer Support: http://support.csnz.nexoneu.com/KB/a2013/how-to-contact-customer-support.aspx

Be sure to include all the details for the issue in the Ticket, and report the code of the error (0xE019101A) in the subject. You can also link them this thread where you were asked to provide the .log file in order for us to be able to redirect it to the XignCode Developers.

[MSN]

Since I already format my laptop, and redownload CSNZ, so my problem alr been fix. Still, I'll send ticket to CSNZ team later. If possible, 2 person that comment my post that also encounter same proble like also pls send ticket..

[MSN]

Hi GM, the problem occur again.. As you can see, I install 360 total security Anti-Virus. The same Anti-Virus that CSNZ team recommend to install to wipe out any malware or torjan virus. But, after I install this software, my CSNZ cant start and pop up came out saying error 0xE019101A.. Meaning this Error cause by 360 total security Anti-Virus. But, after I unistall it, my CSNZ can run again. So I bet the others that have same problem with should uninstall this Anti-Virus too.. As for recommended Anti-Virus by CSNZ team, it should be remove because its causing lots of trouble.

[[NX]BlindFire - RETIRED STAFF]

saypullsaypull님이 먼저 게시:

Hi GM, the problem occur again.. As you can see, I install 360 total security Anti-Virus. The same Anti-Virus that CSNZ team recommend to install to wipe out any malware or torjan virus. But, after I install this software, my CSNZ cant start and pop up came out saying error 0xE019101A.. Meaning this Error cause by 360 total security Anti-Virus. But, after I unistall it, my CSNZ can run again. So I bet the others that have same problem with should uninstall this Anti-Virus too.. As for recommended Anti-Virus by CSNZ team, it should be remove because its causing lots of trouble.

Thanks for letting us know, i'm redirecting this to the rest of the Team and apply the due updates to our Troubleshooting guide in case we're able to confirm the situation.

[MSN]

Sure.. Its working fine with me.. The others, Im not sure.. Better you guys check it out..