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Keep going on doing so!
and i know i need to click on the customers with that X dollar above their head
No, you click every customer that comes from the door to inside until get 10 red marks, you do NOT have to wait to mark ones with the X! It did take me about 3 or 4 store days to get all 10 marked.
I was doing that but I was never able to mark customer with red X, all of them (and I marked at least 600 as I have achievement for marking 500) had only green checkmarks
ohhhh so I need to scan every INCOMING customer, not the ones that are leaving?
As long as the customer is in the shop and has not yet completed the last item on the shopping list, you have time to click on the customer.
That is exactly what I said earlier...