Customers stuck at manned registers

[Sjunke]

looks like there is a little bit of a bug with costumers not getting served at registers at the end of the day, could devs please look into this

[DDTNL]

Working fine in our tests but could have to do with the implementation of the new self-checkouts and only under particular circumstances. If anyone else is having this issue and have extra data feel free to post here, we'll be alert and see if we can replicate it in our end

[Sjunke]

they despawned when i ended the day, so solved for now, have set up 4-5 more self check outs now, and we'll see if that help on the robberys, cause that was insane how many there was

[STuG37]

This literally just happened to me, which is what brought me here. Customers were "stuck" in the line at the manned registers, and nothing was being accomplished. This led to dozens of customers recognizing the full register lines and escaping with stolen items. I sent all 5 of my workers to security and ended up with thousands of dollars worth of items dropped outside of my store. Spent several minutes picking them up.

[shaden]

Originally posted by DDTNL:

Working fine in our tests but could have to do with the implementation of the new self-checkouts and only under particular circumstances. If anyone else is having this issue and have extra data feel free to post here, we'll be alert and see if we can replicate it in our end

i have the same issue and yes i did purchase self checkout

[76561199610493537]

Honestly, like I've said before the security should be picking up after thieves. Not us. We are paying them to do the security job not to only chase around people only for them to escape because they're all focused on the same person. It's not worth the investment if they only chase them around - I've had some thieves escape because the employees couldn't handle that many thieves running around at the same time

Towards the end of the day, my customers were stuck at the registers.
* Solved it by ending the day ( which I was hoping it was just a glitch which it was. Otherwise, I would have to leave the game which makes you lose your entire progress )

I assumed that they were being served since I was at my own register doing my thing but I only realized it when I stopped doing my job.

I had over 15 thieves and been robbed 8 times in one day despite having employees, registers ( both self + employee check outs ) + I had those alert detectors so it was beeping every like 5-15 seconds which is crazy and funny because my difficulty is set really low.

[meysan18]

same thing happened to me just now. set difficulty at 2 and the amount of thief is unbelievable. this is right after buying self checkout

[Soups]

Originally posted by meowmeow:

Honestly, like I've said before the security should be picking up after thieves. Not us. We are paying them to do the security job not to only chase around people only for them to escape because they're all focused on the same person. It's not worth the investment if they only chase them around - I've had some thieves escape because the employees couldn't handle that many thieves running around at the same time

A recent patch allows your security guard to pick up the dropped items now.

[DRocc14]

Having the same issue here plus many others like employees not doing a thing

[76561199610493537]

Originally posted by Soups:

Originally posted by meowmeow:

Honestly, like I've said before the security should be picking up after thieves. Not us. We are paying them to do the security job not to only chase around people only for them to escape because they're all focused on the same person. It's not worth the investment if they only chase them around - I've had some thieves escape because the employees couldn't handle that many thieves running around at the same time

A recent patch allows your security guard to pick up the dropped items now.

I just played this game today and I was watching them. None of them picked it up. I still had to go around picking stuff up. Pretty sure from others' responses, it's pretty much the same where they have to do it themselves still.

At first, I was like "omg did they take my suggestion?" since I saw something disappeared but no they just stood there then walked forwards back to their original position in front of the supermarket.

I did suggest for them to pick up after thieves before in other discussions so I hope it gets fixed / implemented if not already.

[Thyrlos]

I purchased at the self-checkout during opening time, but the manned register stopped working, and customers refused to join the line there, resulting in a longer queue at the self-checkout, which led to shoplifting incidents. I tried closing and reopening the manned checkout, and it worked fine. I hope this issue gets resolved. Thanks.

[0176 81465288]

same thing here bought the self checkout and then everyone was stuck at the mendetory checkout

[Super_Spyro_1]

Can also say this is a thing. I put down a self check out during the day, and while prior everything was fine, after, the self check out was the only check out that would work. All items for the manned check outs were scanned, but the payment doesn't spawn (I think.) For me, stocking, storage and most importantly for this, security still work though, and the AI still registers that the... Registers... Work through closing and opening them, but moving them doesn't fix it either. The broom hit squad got some work in though.

[weirdee]

huh. guess for now the feature should be avoided or removed until it gets fixed

[sargcj]

Can also concur, placed SCO down and both manned lanes backed up and couldn't continue, no payment spawned. Moving, opening/closing, reassigning employees, etc didn't work.
Staff can still stock, store, and do security fine.

[DDTNL]

We think we have rounded the issue, if there are no selfcheckouts acquired previously and the are bought -while- a customer is in a checkout lane, the customer code will get confused and exit the store, leaving that checkout bugged in an infinite loop: a hotfix is in the works.

This should not occur if:
- Selfcheckouts were acquired before opening the store or while not having customers waiting in checkout.
- Passing the day should also solve it.

[Edit] Small patch is up, if there still any issues related to this feel free to share as there could be other additional causes.