Complete system crash No BSOD

[Rango]

Hi there,

I have recently started playing the game but have found that on my main system I encounter a critical error that causes my system to completely crash. I doesn't give a BSOD or any lockup. Just shut down and I have to flip my PSU switch before I can reboot. (This is probably just a system thing) I also cant get windows logs to see why it crashed.

I have looked through other comments and tried a few items but I am unable to get it to play successfully without issue. The issue is completely random and hasnt seemed to be tied to one thing in particular (ie videos playing, moving items, etc)

I have gotten the most recent logs from the folder you requested from other people. Here that is.

Mono path[0] = 'C:/Program Files (x86)/Steam/steamapps/common/Supermarket Together/Supermarket Together_Data/Managed'
Mono config path = 'C:/Program Files (x86)/Steam/steamapps/common/Supermarket Together/MonoBleedingEdge/etc'
[Physics::Module] Initialized MultithreadedJobDispatcher with 11 workers.
Initialize engine version: 2023.1.9f1 (f3f94c8cdc49)
[Subsystems] Discovering subsystems at path C:/Program Files (x86)/Steam/steamapps/common/Supermarket Together/Supermarket Together_Data/UnitySubsystems
Split Graphics Jobs are not supported on Direct3D 11. Reverting to Native Graphics Jobs instead.
GfxDevice: creating device client; threaded=1; jobified=1
Direct3D:
Version: Direct3D 11.0 [level 11.1]
Renderer: NVIDIA GeForce RTX 2080 (ID=0x1e87)
Vendor: NVIDIA
VRAM: 7987 MB
Driver: 32.0.15.6590
Begin MonoManager ReloadAssembly
- Loaded All Assemblies, in 0.408 seconds
- Finished resetting the current domain, in 0.002 seconds
[3D WebView] Using Vuplex 3D WebView for Windows v4.5
<RI> Initializing input.

<RI> Input initialized.

<RI> Initialized touch support.

UnloadTime: 4.444700 ms
[3D WebView] System info (used by Vuplex support):
Unity version: 2023.1.9f1
Development build: False
OS version: Windows 11 (10.0.22631) 64bit
Device model: To Be Filled By O.E.M. (To Be Filled By O.E.M.)
Graphics API: Direct3D11
Rendering threading mode: LegacyJobified
Render pipeline: URP-HighFidelity (UnityEngine.Rendering.Universal.UniversalRenderPipelineAsset)
SRP Batcher: True
ThreadLog initialized.
DontDestroyOnLoad only works for root GameObjects or components on root GameObjects.
Steam Overlay has been activated
Steam Overlay has been closed
Unloading 6 Unused Serialized files (Serialized files now loaded: 0)
UnloadTime: 6.908300 ms
Unloading 215 unused Assets to reduce memory usage. Loaded Objects now: 74612.
Total: 28.996200 ms (FindLiveObjects: 6.012200 ms CreateObjectMapping: 3.165600 ms MarkObjects: 18.668200 ms DeleteObjects: 1.149900 ms)

Starting client [SteamSockets], target address 76561198073302684.
Connection state changed: k_ESteamNetworkingConnectionState_Connecting -
Connection state changed: k_ESteamNetworkingConnectionState_FindingRoute -
Connection established.
Rewired: [WARNING] The Action "NoOwo" does not exist. You can create Actions in the editor.
AddEventHandlerComponent: PlayMakerLateUpdate
AddEventHandlerComponent: PlayMakerLateUpdate
Unexpected timestamp values detected. This can occur in H.264 videos not encoded with the baseline profile. Timestamps will be skewed to correct the playback for C:/Program Files (x86)/Steam/steamapps/common/Supermarket Together/Supermarket Together_Data/sharedassets1.resource
Setting linear velocity of a kinematic body is not supported.
Setting angular velocity of a kinematic body is not supported.
BoxColliders does not support negative scale or size.
The effective box size has been forced positive and is likely to give unexpected collision geometry.
If you absolutely need to use negative scaling you can use the convex MeshCollider. Scene hierarchy path "7_CheckoutB(Clone)/CreditCardCanvas/Container/CreditCardContainer/ButtonNumber_1"
BoxColliders does not support negative scale or size.
The effective box size has been forced positive and is likely to give unexpected collision geometry.
If you absolutely need to use negative scaling you can use the convex MeshCollider. Scene hierarchy path "7_CheckoutB(Clone)/CreditCardCanvas/Container/CreditCardContainer/ButtonNumber_2"
BoxColliders does not support negative scale or size.
The effective box size has been forced positive and is likely to give unexpected collision geometry.
If you absolutely need to use negative scaling you can use the convex MeshCollider. Scene hierarchy path "7_CheckoutB(Clone)/CreditCardCanvas/Container/CreditCardContainer/ButtonNumber_3"
BoxColliders does not support negative scale or size.
The effective box size has been forced positive and is likely to give unexpected collision geometry.
If you absolutely need to use negative scaling you can use the convex MeshCollider. Scene hierarchy path "7_CheckoutB(Clone)/CreditCardCanvas/Container/CreditCardContainer/ButtonNumber_4"
BoxColliders does not support negative scale or size.
The effective box size has been forced positive and is likely to give unexpected collision geometry.
If you absolutely need to use negative scaling you can use the convex MeshCollider. Scene hierarchy path "7_CheckoutB(Clone)/CreditCardCanvas/Container/CreditCardContainer/ButtonNumber_5"
BoxColliders does not support negative scale or size.
The effective box size has been forced positive and is likely to give unexpected collision geometry.
If you absolutely need to use negative scaling you can use the convex MeshCollider. Scene hierarchy path "7_CheckoutB(Clone)/CreditCardCanvas/Container/CreditCardContainer/ButtonNumber_6"
BoxColliders does not support negative scale or size.
The effective box size has been forced positive and is likely to give unexpected collision geometry.
If you absolutely need to use negative scaling you can use the convex MeshCollider. Scene hierarchy path "7_CheckoutB(Clone)/CreditCardCanvas/Container/CreditCardContainer/ButtonNumber_7"
BoxColliders does not support negative scale or size.
The effective box size has been forced positive and is likely to give unexpected collision geometry.
If you absolutely need to use negative scaling you can use the convex MeshCollider. Scene hierarchy path "7_CheckoutB(Clone)/CreditCardCanvas/Container/CreditCardContainer/ButtonNumber_8"
BoxColliders does not support negative scale or size.
The effective box size has been forced positive and is likely to give unexpected collision geometry.
If you absolutely need to use negative scaling you can use the convex MeshCollider. Scene hierarchy path "7_CheckoutB(Clone)/CreditCardCanvas/Container/CreditCardContainer/ButtonNumber_9"
BoxColliders does not support negative scale or size.
The effective box size has been forced positive and is likely to give unexpected collision geometry.
If you absolutely need to use negative scaling you can use the convex MeshCollider. Scene hierarchy path "7_CheckoutB(Clone)/CreditCardCanvas/Container/CreditCardContainer/ButtonNumber_Erase"
BoxColliders does not support negative scale or size.
The effective box size has been forced positive and is likely to give unexpected collision geometry.
If you absolutely need to use negative scaling you can use the convex MeshCollider. Scene hierarchy path "7_CheckoutB(Clone)/CreditCardCanvas/Container/CreditCardContainer/ButtonNumber_0"
BoxColliders does not support negative scale or size.
The effective box size has been forced positive and is likely to give unexpected collision geometry.
If you absolutely need to use negative scaling you can use the convex MeshCollider. Scene hierarchy path "7_CheckoutB(Clone)/CreditCardCanvas/Container/CreditCardContainer/ButtonNumber_Comma"
BoxColliders does not support negative scale or size.
The effective box size has been forced positive and is likely to give unexpected collision geometry.
If you absolutely need to use negative scaling you can use the convex MeshCollider. Scene hierarchy path "7_CheckoutB(Clone)/CreditCardCanvas/Container/CreditCardContainer/ButtonNumber_Accept"
BoxColliders does not support negative scale or size.
The effective box size has been forced positive and is likely to give unexpected collision geometry.
If you absolutely need to use negative scaling you can use the convex MeshCollider. Scene hierarchy path "7_CheckoutB(Clone)/CashRegisterCanvas/Container/Change/OneDollar"
BoxColliders does not support negative scale or size.
The effective box size has been forced positive and is likely to give unexpected collision geometry.
If you absolutely need to use negative scaling you can use the convex MeshCollider. Scene hierarchy path "7_CheckoutB(Clone)/CashRegisterCanvas/Container/Change/FiveDollars"
BoxColliders does not support negative scale or size.
The effective box size has been forced positive and is likely to give unexpected collision geometry.
If you absolutely need to use negative scaling you can use the convex MeshCollider. Scene hierarchy path "7_CheckoutB(Clone)/CashRegisterCanvas/Container/Change/TenDollars"
BoxColliders does not support negative scale or size.
The effective box size has been forced positive and is likely to give unexpected collision geometry.
If you absolutely need to use negative scaling you can use the convex MeshCollider. Scene hierarchy path "7_CheckoutB(Clone)/CashRegisterCanvas/Container/Change/TwentyDollars"
BoxColliders does not support negative scale or size.
The effective box size has been forced positive and is likely to give unexpected collision geometry.
If you absolutely need to use negative scaling you can use the convex MeshCollider. Scene hierarchy path "7_CheckoutB(Clone)/CashRegisterCanvas/Container/Change/HundredDollars"
BoxColliders does not support negative scale or size.
The effective box size has been forced positive and is likely to give unexpected collision geometry.
If you absolutely need to use negative scaling you can use the convex MeshCollider. Scene hierarchy path "7_CheckoutB(Clone)/CashRegisterCanvas/Container/Change/OneCent"
BoxColliders does not support negative scale or size.
The effective box size has been forced positive and is likely to give unexpected collision geometry.
If you absolutely need to use negative scaling you can use the convex MeshCollider. Scene hierarchy path "7_CheckoutB(Clone)/CashRegisterCanvas/Container/Change/FiveCents"
BoxColliders does not support negative scale or size.
The effective box size has been forced positive and is likely to give unexpected collision geometry.
If you absolutely need to use negative scaling you can use the convex MeshCollider. Scene hierarchy path "7_CheckoutB(Clone)/CashRegisterCanvas/Container/Change/TenCents"
BoxColliders does not support negative scale or size.
The effective box size has been forced positive and is likely to give unexpected collision geometry.
If you absolutely need to use negative scaling you can use the convex MeshCollider. Scene hierarchy path "7_CheckoutB(Clone)/CashRegisterCanvas/Container/Change/25Cents"
BoxColliders does not support negative scale or size.
The effective box size has been forced positive and is likely to give unexpected collision geometry.
If you absolutely need to use negative scaling you can use the convex MeshCollider. Scene hierarchy path "7_CheckoutB(Clone)/CashRegisterCanvas/Container/Change/50Cents"


Thank you.

[DDTNL]

Hmm, the logs are correct, you have some minor warnings which are quite common and non-dangerous and your GPU is more than capable of running the game. Are you having trouble with other games or does the crashes restrict to just this one? Normally I would recommend updating all drivers, including BIOS if you have not already done so

[Rango]

I haven't had any other issues outside of this game and even did and system stress test to see if it was something else hardware related. I have newest drivers but I will make sure I check the BIOS update to see if I need one.

[DDTNL]

Also maybe try disabling "Allow Videos" in options, it could be a particular issue with the video player. We are going to fleet an option when possible to deactivate the Web Browser from settings just to see if it's the one causing this kind of issues.