F.A.Q. & Help

[DDTNL]

Hello, we are receiving these days lots of feedback and suggestions so we are slower in answering posts. Thanks for your understanding!

Frequently Asked Questions

My employees are stuck doing nothing or come back and forth on a spot
Use the prop localed in the decoration tab called "NPC unstuck block" in the problematic spots as a temporary solution while more data about the issue is gathered.

Getting store's layouts information about this is important so if you had this problem and would like to contribute follow these steps:
- Launch the game and while in main menu, press Shift + F6. A small debug menu will open.
- Ignore the first button, you should see a list of buttons with your store's games below, click on the corresponding faulty store you want to share data from.
- You will have your store's data copied in your clipboard. (Ctrl +V) Paste the data in a webpage like justpaste.it, click publish and paste the link in this topic or by creating one.

Where are the saves located?
Here by default:
C:\Users\YOUR-USERNAME\AppData\LocalLow\DDTNL\Supermarket Together

My interface, game, day funds, etc have disappeared when I join a game!!
Last patch has introduced some changes to some interface and tutorial behaviours. Make sure everybody is up to date.

My game freezes when joining another player's lobby.
Some particular firewalls or antivirus seem to be messing with the connection between the game and Steam. Refer to this topic:
https://steamcommunity.com/app/2709570/discussions/0/4513255384647573041/

+ How many players is the max?
16. However, when the store grows in size, the game is advanced and more than 70 NPCs visit your store at the same time... the host -needs- a decent stable connection so the rest of players won't lag.

+ How to join a friend's game?
When creating a new game or loading one, host should select the matchmaking option <Only Friends>. The code needed to join can be copy-pasted by the Host when accessing the pause menu ingame, clients will need the code to join a game.

+ When I copy a join code it appears empty.
You probably created a new game or loaded one in Private mode. Change to Only Friends.

+ What does difficulty do?
The higher the difficulty the higher the amount of customers that spawn from Day 1, it also affects their speed, their chance of being thieves, the amount of trash that will spawn in the shop and more. Increase the difficulty if you want a -faster- start.

+ How does the number of players affect gameplay?
Similar answer to difficulty with the addition that since in coop everything flows faster and you need more money, every player that connects will award the store with +1000 dollars. This is capped so it doesn't break progression.

+ How to save the game?
Game is saved automatically every new day. Make sure you don't disconnect during the end day statistics screen.

+ ALL the text in my game reads "LocError". Also my settings aren't saving.
Access the saving path: C:\Users\YOUR-USERNAME\AppData\LocalLow\DDTNL\Supermarket Together
And try deleting the folder called Settings located in there. It will force the game to recreate all options next time it is launched.

+ Some text in my game reads "LocError"
Some minor bug in your localization file, please comment below indicating where's the text and your selected language.

+ I have X problem or I would like to see Y implemented
Please list it below.

[Šiške Šabana Šaulića]

I need help when I join someones lobby I cant move

[Monica]

how to withdraw furniture such as cashier

[DDTNL]

Originally posted by Monica:

how to withdraw furniture such as cashier

Currently working on this feature, you will be able to delete it with the tablet tool just as you delete decoration when it's ready.

[Jakkee]

1) Text box in the top right doesn't update when not the host - Doesn't sync with other players.
2) voice doesn't work

[DDTNL]

Thanks for the suggestions and reports everyone, we are noting and marking for fixing as many as possible even if I can't answer every post

[sweet-]

Hey DDTNL, some of the in-game translations are quite messy right now. I can do Chinese translations if you are looking for translators, I have some experience translating games and mods in the past!

[TheNewArtistGR]

Is the possibility of changing skin in the game blocked??? Or is it a bug??

[76561199065804437]

does the TV work or is it just decor?

[社会精英压力大]

add manual archiving and wrong amount in change cannot be withdrawn

[hafizdin0815]

How to add a new friend in the game ?

[DDTNL]

Originally posted by sweet-:

Hey DDTNL, some of the in-game translations are quite messy right now. I can do Chinese translations if you are looking for translators, I have some experience translating games and mods in the past!

Yes, we will look into improving them when more critical bugs have been addressed!

Originally posted by TheNewArtistGR:

Is the possibility of changing skin in the game blocked??? Or is it a bug??

Originally posted by CUCUMBER:

does the TV work or is it just decor?

Both answers arriving this week!

Originally posted by 社会精英压力大:

add manual archiving and wrong amount in change cannot be withdrawn

You can correct your change with right click!

Originally posted by hafizdin0815:

How to add a new friend in the game ?

Tell him you share his steam friend code in chat (T by default) :)

[Bixqu]

"+ Is the game really free? I mean will a paywall bottleneck my progress?
The game you download lets you access to all products, all store expansions and all solo and multiplayer features. You can procure yourself and friends all gameplay features without limit.

We may do a small DLC in the future that will be only cosmetics for coop (like funny hats and such) and extra decoration options."

OK, so until you launch the DLC, how do you exactly monetize this? It is hard for me to believe someone put all this effort into creating a game just to give it away for free.

[Viper]

how to add custom music mp3

[ohmda]

What means a cool people? How to enter the area that only cool people can enter?

[Tho]

Hi, can I remove a cash register or just close it?