F.A.Q. & Help

[DDTNL]

Hello, we are receiving these days lots of feedback and suggestions so we are slower in answering posts. Thanks for your understanding!

Frequently Asked Questions

My employees are stuck doing nothing or come back and forth on a spot
Use the prop localed in the decoration tab called "NPC unstuck block" in the problematic spots as a temporary solution while more data about the issue is gathered.

Getting store's layouts information about this is important so if you had this problem and would like to contribute follow these steps:
- Launch the game and while in main menu, press Shift + F6. A small debug menu will open.
- Ignore the first button, you should see a list of buttons with your store's games below, click on the corresponding faulty store you want to share data from.
- You will have your store's data copied in your clipboard. (Ctrl +V) Paste the data in a webpage like justpaste.it, click publish and paste the link in this topic or by creating one.

Where are the saves located?
Here by default:
C:\Users\YOUR-USERNAME\AppData\LocalLow\DDTNL\Supermarket Together

My interface, game, day funds, etc have disappeared when I join a game!!
Last patch has introduced some changes to some interface and tutorial behaviours. Make sure everybody is up to date.

My game freezes when joining another player's lobby.
Some particular firewalls or antivirus seem to be messing with the connection between the game and Steam. Refer to this topic:
https://steamcommunity.com/app/2709570/discussions/0/4513255384647573041/

+ How many players is the max?
16. However, when the store grows in size, the game is advanced and more than 70 NPCs visit your store at the same time... the host -needs- a decent stable connection so the rest of players won't lag.

+ How to join a friend's game?
When creating a new game or loading one, host should select the matchmaking option <Only Friends>. The code needed to join can be copy-pasted by the Host when accessing the pause menu ingame, clients will need the code to join a game.

+ When I copy a join code it appears empty.
You probably created a new game or loaded one in Private mode. Change to Only Friends.

+ What does difficulty do?
The higher the difficulty the higher the amount of customers that spawn from Day 1, it also affects their speed, their chance of being thieves, the amount of trash that will spawn in the shop and more. Increase the difficulty if you want a -faster- start.

+ How does the number of players affect gameplay?
Similar answer to difficulty with the addition that since in coop everything flows faster and you need more money, every player that connects will award the store with +1000 dollars. This is capped so it doesn't break progression.

+ How to save the game?
Game is saved automatically every new day. Make sure you don't disconnect during the end day statistics screen.

+ ALL the text in my game reads "LocError". Also my settings aren't saving.
Access the saving path: C:\Users\YOUR-USERNAME\AppData\LocalLow\DDTNL\Supermarket Together
And try deleting the folder called Settings located in there. It will force the game to recreate all options next time it is launched.

+ Some text in my game reads "LocError"
Some minor bug in your localization file, please comment below indicating where's the text and your selected language.

+ I have X problem or I would like to see Y implemented
Please list it below.

[Mickeyyoyo]

Originally posted by MrTacco23:

why is my time frozen at 22:30 on monday?

Hi, your day is over :) you can restock, modify your store, and when you're ready, press the red button on the wall in the room with the skill board, to close and move on to the next day.
You'll have to press the green button right next to it to open the next day :)
Good sale.

[凌孤星]

Hello,guys.I'd like to know the reason of my friends can't join in my store.
If you know where the latest patch is,please tell me.Thanks so much!

[rozyv]

is there a way to change wall colour? Or add some wallpaper?

[Mickeyyoyo]

Originally posted by rozyv:

is there a way to change wall colour? Or add some wallpaper?

Hi, this is normally planned for the future

[denys17belin]

hello I have a problem with my friend we can't join him I can invite him to play he remains blocked on the menu and the other way around it's the same thing

[xpolinskiz]

Some sort of dance keybind or emote keybind should be added as it would make it a lil bit more funnier in my opinion. me and my friends mess around on this game playing music and all we do is spin and headbop so it would be cool for it to somehow be implemented.

- ik its unnecessary but would make the game a lil bit more fun even if the animation is not good xD

[Mickeyyoyo]

Originally posted by xpolinskiz:

Some sort of dance keybind or emote keybind should be added as it would make it a lil bit more funnier in my opinion. me and my friends mess around on this game playing music and all we do is spin and headbop so it would be cool for it to somehow be implemented.

- ik its unnecessary but would make the game a lil bit more fun even if the animation is not good xD

Hi, this is available with the DLC "The cool pack"
It adds emotes and dances as well as hats and several characters :) and above all ABOVE ALL, it allows the developer to continue developing :)

[LCRUZ]

My PC froze and I had to force restart. When i reboot the game back up now im seeing LocError on areas that used to have text. Like the employee management board, manager blackboard, signs, etc... My game is also zoomed in, I cant change any settings, its unplayable. Was trying to figure out where to report a bug but couldnt figure it out. Game is pretty fun!

[Inoox]

Originally posted by MIA Crooz:

My PC froze and I had to force restart. When i reboot the game back up now im seeing LocError on areas that used to have text. Like the employee management board, manager blackboard, signs, etc... My game is also zoomed in, I cant change any settings, its unplayable. Was trying to figure out where to report a bug but couldnt figure it out. Game is pretty fun!

You have to buy a new pc, this only happens with computers that are very bad and old

[Tony]

Is there a way to default permissions to disable until I enable it for somebody I want?

[Andrejqwp]

we have found a new bug with which you can bug through wall: https://youtu.be/99s806rSU-A

we first saw the bug when we wanted to look at the elephant and my friend run into my and glitched through the windows in the cool zone. my only explanation is that when two players
collide one of than gets masive forge and the wall colliders have no time to stop the movment and give the player negative forge.

[人类最后的叛逆期]

小偷掉下的商品能不能一键拾取？

[Mickeyyoyo]

Originally posted by MIA Crooz:

My PC froze and I had to force restart. When i reboot the game back up now im seeing LocError on areas that used to have text. Like the employee management board, manager blackboard, signs, etc... My game is also zoomed in, I cant change any settings, its unplayable. Was trying to figure out where to report a bug but couldnt figure it out. Game is pretty fun!

Hi,
First you need to update the computer drivers and reinstall the game.

If the computer is not very old (more than 5/10 years) and it works well with other recent games and the problem persists, a complete reinstallation of the computer may be necessary as well as checking the proper functioning of the graphics card and RAM.

[Mickeyyoyo]

Originally posted by Tony:

Is there a way to default permissions to disable until I enable it for somebody I want?

Hi,
Not at the moment to my knowledge.

[Wernicke]

I think we should be able to enter the elephant room somehow. Somebody got to the door, put every broom in the elephant room and leave the game and we couldn't do anything about the brooms until the next day to reload the game