Can't enter options menu (black screen)

[JimPansen]

I am not able to enter the options menu. Every time I try to, the screen goes black. The only way to "escape" is using the task manager. The game itself works though.

So far, I have
- reinstalled the game (even deleted all registry entries and related files that had remained in the Steam folder)
- deleted the appcache folder
- checked for integrity several times
- latest drivers etc.

Maybe worth mentioning: The clouds moving from left to right in the main menu leave a white bar.

Has anybody experienced this or knows how to fix this?

If there is no (or not going to be) a fix/patch, is there at least a way to change the options manually? At least I'd like to reduce the screen resolution.

Thanks in advance.

[El gringo 1]

f uped

you see i can't go in to the setting for some kind of reason? i ddon't know any buttons and controls so it would kinda be helpful. when i click on settings a black screen comes up and stays for ever. HELP

[Obn3g0n]

I don't know a solution to the black screen, but here's a list of controls: http://worms2d.info/Controls

Some are specific to Worms Armageddon but the basics are the same.

Worms2d.info is an excellent source of info on all things Wormy.

[76561198103597845]

Hey all,


I've merged these two threads together as they sounds to be about the same problem.
Not seen this issue before or got many reports of it.
To try and pin down the common factor between you, I'd like to request the following:

• A screenshot of the clouds leaving a bar behind
  
• Your DxDiag information - Instructions on how to send this can be found here
  
• Chikks - Do you see the same odd behaviour with the clouds?

Thank you,
BenTeam17

[El gringo 1]

ben team i solved the problem i don't know how but i did it lol :P

[Aurora (Terrum)]

Originally posted by BenTeam17:

Hey all,


I've merged these two threads together as they sounds to be about the same problem.
Not seen this issue before or got many reports of it.
To try and pin down the common factor between you, I'd like to request the following:

• A screenshot of the clouds leaving a bar behind
  
• Your DxDiag information - Instructions on how to send this can be found here
  
• Chikks - Do you see the same odd behaviour with the clouds?

Thank you,
BenTeam17

When trying to access the settings menu, I get a black screen, but if I try alt+tab out it shows in a little 640x480 borderless window at the top left of my monitor, I can still hear the mouseover sounds when I move my mouse.

DxDiag: http://pastebin.com/vQ2v3WzP

Running Windows 10 Pro, R9 290x singular GPU.

[JimPansen]

I made it work by clicking aimlessly all over the black screen. Guess I was lucky and hit the right button (which ever it was, pbobably something with the screen resolution).

I wasn't able to make a screenshot of the clouds' traces as the Steam overlay did not work and hitting the print button on my keyboard only got me the photo of a black screen.

Anyway, since my lucky 'click' I've been able to play and enter the options screen properly.

[76561198103597845]

Hi again all,

Thanks for posting Picks 'n' Kicks (Terrum)

It may be there there is a local or cloud based conflict with your settings, causing this strange graphics behaviour.
To resolve this, I'd like to ask that you first disable cloud save for the game.
To do this, please follow the steps below:

• Launch Steam
  
• Navigate to the Library tab
  
• Right-click on WWP Remastered
  
• Choose Properties
  
• Go to the Updates tab
  
• Un-check the box for Steam Cloud Synchronization

Next, please attempt a file cache integrity check on the game.
For instructions on how to do this, please go to this page.
Finally, if the issue is persisting, repeat the steps that you've mentioned and wait for the game to appear in a small window.
Once you've done this, select the game from your windows bar at the bottom of the screen, then press ALT + Enter.
This may restore the game to 'Full screen' and allow you to access the options menu.

Please get back and let me know how you get on.


Thank you,
BenTeam17

[Aurora (Terrum)]

Originally posted by BenTeam17:

Hi again all,

Thanks for posting Picks 'n' Kicks (Terrum)

It may be there there is a local or cloud based conflict with your settings, causing this strange graphics behaviour.
To resolve this, I'd like to ask that you first disable cloud save for the game.
To do this, please follow the steps below:

• Launch Steam
  
• Navigate to the Library tab
  
• Right-click on WWP Remastered
  
• Choose Properties
  
• Go to the Updates tab
  
• Un-check the box for Steam Cloud Synchronization

Next, please attempt a file cache integrity check on the game.
For instructions on how to do this, please go to this page.
Finally, if the issue is persisting, repeat the steps that you've mentioned and wait for the game to appear in a small window.
Once you've done this, select the game from your windows bar at the bottom of the screen, then press ALT + Enter.
This may restore the game to 'Full screen' and allow you to access the options menu.

Please get back and let me know how you get on.


Thank you,
BenTeam17

Hi BenTeam17, thanks a lot for that. Whilst I appreciate the help and support I've received to try and resolve this, the attempted solution you gave did not resolve my issue and provided not even a slight change I can mention. Hope there's something else you can suggest! Many thanks.

[Darrkbeard]

Just ran into this problem where the options screen was completely black. Randomly clicking on something actually fixed it for that session. It opened a new screen talking about the Air Strike which displayed properly and when I backed out, the options screen rendered normally.

[Aurora (Terrum)]

Originally posted by Kyros in Exile:

Just ran into this problem where the options screen was completely black. Randomly clicking on something actually fixed it for that session. It opened a new screen talking about the Air Strike which displayed properly and when I backed out, the options screen rendered normally.

No matter how much clicking I do around the blank screen I haven't had the same result unfortunately. Hoping I can get some more help from Team17!

[StepS]

It's just because resolutions above 1920x1080 don't work properly. 16:10 screens such as 1920x1200 and 4k screens such as 3840x2160 will have the issue with black areas where clouds fly without background redrawing, causing trails.

[Yotta]

Had the same issue with clouds/black around the menu and not being able to open the option menu. Monitor has 2560x1440 resolution.
Now it works. I did nothing else than restart my PC after installation.
http://steamcommunity.com/sharedfiles/filedetails/?id=800672235

[76561198119677101]

Same problem. Any progress?

[Team17_Assistance]

Greetings paw-e-l,

Sorry to hear that you are having this issue - would it be possible to see your system information so that we can try to help? To do this:

1. Hold down the Windows Key and press R, the Run dialogue should appear > Type dxdiag in the available text field > Click OK
   
2. Click Save All Information > Save the file DxDiag.txt to your Desktop so it is easy to find
   
3. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://justpaste.it, http://textuploader.com or http://freetexthost.com
   
4. Copy the link to your post

Regards,

Team17 Support

[4bert]

Hi Team17,
Thanks for getting back to us all regarding this. Although I haven't reported this problem, I can replicate it. DxDiag content attached as requested [justpaste.it].

I will add that I've also managed to reproduce JimPanson's fix via random clicking in the options screen. The options screen did show even after rebooting WWP and seemed to fix the blurry cloud issue upon game start.

I couldn't test much more before breaking it again and turning the options screen into a black abyss. This was done by clicking on the resolution selector in the options menu. Immediately the screen went black. The resolution selected prior to receiving a black screen was 1024x768.

Hope this all helps. For your information I have a 3440x1440 resolution ultrawide on my other PC which doesn't even boot the game, but that I suspect is due to something else.

WWP being my favourite Worms game, I'm looking forward to getting this going again! Cheers.