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Skills open up cargo types then?
@the OP, check the logs of any driver that is returning empty regularly. Are they doing so pretty much after every outbound job to the same city? If so then you might be falling foul of a game mechanic that forces them to take a job to the location that is furthest away within their long distance skill range. Unfortunately sometimes, due to the vagaries of the routing system, the job back from that location is a little longer and further than their skill allows so they always head back empty. This should go away when they next level up long distance but you can choose to force the issue by switching their training policy to Long Distance until they next skill up.
So right now utterly unverifiable as to veracity.
If they did, the chance of no delivery might be higher though.