Attention: Known issues and how to fix them

[Lilem]

At this time there’re several bugs in the game. We’re working on fixes, but there are some ways to neutralize them.

Issue: If you click on any pop-up message (like Skype notification), the game crashes with error "Can't restore all surfaces (0x8876024B)”.
Solution: Avoid using such programs while playing.

Issue: in the 3d mission of Vitals campaign after the ship docks the hero model it not showing. It doesn’t show if you return to the ship.
Solution: Load the latest save file and restart the game.

Issue: In the Diamanda campaign (4th level) not all textures are loaded.
Solution: Save the game, load this save file.

Issue: When playing in windowed mode on a notebook (1366x738) the “Start” button is shown and if you move your cursor to the taskbar all opened folders and programs start blinking.
Solution: Try to play in the fullscreen mode.

Issue: If you try to turn the second monitor on or off the game might crash with a critical error.
Solution: Turn the second monitor off before launching the game.

Issue: If you set 16bit colors graphic artifacts appear on the cursor.
Solution: Don’t launch the game with 16bit colors (32bit is set by default).

Issue: After launching the game works in compatibility mode (Run.cmd) and Steam counts it as the actual game client. When thr Run.cmd closes and the real game client opens, your Steam friends will see your status as “online”, not “Playing Etherlords 2”. Because of this some Steam functions are not available (overlay, screenshots, etc.).
Solution: This feature is currently unavailable. This issue will get fixed soon.

Issue: After loading the game a bat-file appears followed up by a black screen (like the one before the cinematic), after which the game crashes to desktop.
Solution: Wait a bit and try to launch the game again.

If you find any issues not mentioned above, please list them here!

[Evil Inside]

how do i get this game, there is no buy option, i had it on CD but disc got broken -.-'

[Jaevwyn]

引用自 Evil Inside：

how do i get this game, there is no buy option, i had it on CD but disc got broken -.-'

Its currently on offer, i know because i just bought 2 copies for friends.

check again!

[не хочу об этом говорить]

引用自 Жена Трампа：

Добрый день, я установил и запустил игру. Перед началом выходит командная строка на которой написано Etherlords 2 is closed press any key to continue. Затем игра запускается все отлично работает, но вместо иконок вроде начать игру загрузить и тому подобное просто знаки вопросов

Такая же ошибка. Скажите, пожалуйста, справились ли Вы с этой проблемой?

[Jaevwyn]

Привет, я использую переводчика, так что извиняюсь за любую неправильную грамматику.
Используете ли вы какие-либо параметры совместимости для файла приложения для игр?
Также вы используете его как администратор?

[Blue]

What completely solved my windows 10 "Can't restore all surfaces (0x8876024B)” error (the error mentioned at the top of this pinned post) was to change the game's executable to run in Windows XP (Service Pack 2) compatibility mode.

Before I changed the compatibility to XP SP2, I reckon the number of game crashes to desktop I had encountered that were caused by this one particular error at least matched the number of hours I had played which was 30 at the time. Since changing to run the game in Windows XP SP2 compatibility mode, I haven't had a single error or crash in the last 10 hours of gameplay.

Update - I have played the game for a total of 75 hours now and haven't had a single error or crash since changing the game to run in Windows XP (SP2) compatibility mode.

[Jaevwyn]

引用自 Moody_Blue：

What solved my windows 10 "Can't restore all surfaces (0x8876024B)” error (the error mentioned at the top of this pinned post) was to change the game's executable to run in Windows XP (Service Pack 2) compatibility mode instead.

Before I changed the compatibility to XP SP2, I reckon the number of game crashes to desktop I had encountered that were caused by this one particular error at least matched the number of hours I had played which was 30 at the time. Since changing to run the game in Windows XP SP2 compatibility mode, I haven't had a single error or crash in the last 10 hours of gameplay.

tabbing out of the game caused this for me a lot, will try the compatibility settings next time i play, though i thought i had done so.... possibly set to the wrong OS / SP though.

[Blue]

引用自 Jaevwyn：

引用自 Moody_Blue：

What solved my windows 10 "Can't restore all surfaces (0x8876024B)” error (the error mentioned at the top of this pinned post) was to change the game's executable to run in Windows XP (Service Pack 2) compatibility mode instead.

Before I changed the compatibility to XP SP2, I reckon the number of game crashes to desktop I had encountered that were caused by this one particular error at least matched the number of hours I had played which was 30 at the time. Since changing to run the game in Windows XP SP2 compatibility mode, I haven't had a single error or crash in the last 10 hours of gameplay.

tabbing out of the game caused this for me a lot, will try the compatibility settings next time i play, though i thought i had done so.... possibly set to the wrong OS / SP though.

All those errors happened for me during the game, not while tabbing out, but it is certainly worth trying if you get exactly the same error - "Can't restore all surfaces (0x8876024B) This surface cannot be restored because it was created in a different mode" - I have played another 15 hours since I changed the compatibility mode so no crash in 25 hours now. It's sorted.

[Lord Kazzak]

Hello everyone,

for my part the problem is that the game won't close correctly.

I can close the game via the menu, this leads to the game staying running somewhere, i can't restart it nor can i find the correct process in the taskmanager to terminate it and even worser i can't shut down my PC because its trying to close something it can't close. I had this issue first after playing Etherlords II for the first time.

If i provoke an crash i managed to terminate the processes of the game via taskmanager, this worked once but not the second time.

The game can't be startet as long as its running somewhere and also steam keeps thinking the game is running so the timer is now up at the moment for 31 hours and counting (after playing the tutorial and the first mission xD)

Im running win7 professional 64 bit.

[Jaevwyn]

引用自 Lord Kazzak：

Hello everyone,

for my part the problem is that the game won't close correctly.

I can close the game via the menu, this leads to the game staying running somewhere, i can't restart it nor can i find the correct process in the taskmanager to terminate it and even worser i can't shut down my PC because its trying to close something it can't close. I had this issue first after playing Etherlords II for the first time.

If i provoke an crash i managed to terminate the processes of the game via taskmanager, this worked once but not the second time.

The game can't be startet as long as its running somewhere and also steam keeps thinking the game is running so the timer is now up at the moment for 31 hours and counting (after playing the tutorial and the first mission xD)

Im running win7 professional 64 bit.

I had an issue similar to this with another old game, the name escapes me, turns out the problem was steam not recognising it was closed, and constantly registering the game as playing when it wasnt.
Possibly a silly suggestion, but have you tried ending the steam.exe on the details tab of task manager, and seeing what difference, if any, that makes?

[Nexus]

引用自 Jaevwyn：

引用自 Lord Kazzak：

Hello everyone,

for my part the problem is that the game won't close correctly.

I can close the game via the menu, this leads to the game staying running somewhere, i can't restart it nor can i find the correct process in the taskmanager to terminate it and even worser i can't shut down my PC because its trying to close something it can't close. I had this issue first after playing Etherlords II for the first time.

If i provoke an crash i managed to terminate the processes of the game via taskmanager, this worked once but not the second time.

The game can't be startet as long as its running somewhere and also steam keeps thinking the game is running so the timer is now up at the moment for 31 hours and counting (after playing the tutorial and the first mission xD)

Im running win7 professional 64 bit.

I had an issue similar to this with another old game, the name escapes me, turns out the problem was steam not recognising it was closed, and constantly registering the game as playing when it wasnt.
Possibly a silly suggestion, but have you tried ending the steam.exe on the details tab of task manager, and seeing what difference, if any, that makes?

there should be a command prompt open, steam registers this command prompt instead of the etherlords because it hates alt tabbing and overlays. if youre looking in task manager you probably wont find it, but if theres a command prompt window open you might try killing that instead

[Black Cloack]

Не могу играть, как только начинается загрузка компании, вылетает, подскажите, как исправить

[Jaevwyn]

引用自 Black Cloack：

Не могу играть, как только начинается загрузка компании, вылетает, подскажите, как исправить

Использование Google Translate.
Попробуйте изменить настройки совместимости на Windows XP с пакетом обновления 2.

[Тернан]

I play game on windows 10 and i guess that "чары" do not work in the game (for example when i press E in battle mode - nothing happaned). Can you help me?

[Over-9000]

I thought there's some game remake exists. But it looks like there's only discussion of the very old release. It's a pity.

[Over-9000]

Could we contanct the developers to get the game source code so the community would fix all the game issues under the original game license (meaning you should buy the original game to get the fixes)?