X-Plane 11 crashes and PC shutdown

[Sagretarius03]

Hey guys,

I have a problem running X-Plane 11 properly. Although I own a PC of good quality (CPU: Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz, 6 cores; GPU: NVIDIA GeForce GTX 1070 Ti, 8GB; Memory: 16 GB), my entire system crashes when I want to fly the zibo´s 737. Often, it happenes when the game runs at my first monitor and I try to calculate the flightplan on the second monitor. Then, the GPU runs at nearly 80-90% capacity. I also activated Vsync but it could´t solve the issue. The game runs at 40-50 fps. 

If anyone wants to read the latest log.txt file, I can send it individually.

I hope anyone could help me or has encountered similar issues. Thank you for your reponse ;)

[Malabi]

[SOLVED]


Hey Sagretarius03 I am having the same problem.
xplane 11 will restart my PC randomly. Dont know what to do either
this happens just with xplane 11
could you solve the problem ?

[DrückeDieter]

hello guys I had something like this, the problem was my power supply it coundt provide enough energy to my pc with x plane 11 running. To much load, pls check the event log that comes with windows after the problem occures. Shoud be shown as power kernel error or something.

[Sagretarius03]

Originally posted by sin2a/cos2b:

Hey Sagretarius03 I am having the same problem.
xplane 11 will restart my PC randomly. Dont know what to do either
this happens just with xplane 11
could you solve the problem ?

Hey sin2a/cos2b,
Well let´s say I could solve it somehow. I increased the visual effects up to "High(HDR)" and decreased Antianilising to "FXAA" (the next-to-last level). Now the game runs at 40-50% GPU.
Might help you also..

[Malabi]

hey Karin thank you for your answer
I have a Corsair HX850W
OC 9900k 5.0 1.3v
2080 ti aorus extreme

The other games runs perfect for a long time without crashing or something like this
It happens just with xplane 11
I even tried to run my PC without OC just to test if its something about heat or hardware issues related to OC but the shutdowns (restart alone) happened too in this case.
I dont have any other psu issues apparently unless xplane 11 draws energy to extreme and the HX cant handle it
but even though I Have a really good PSU
no blue screens or shutdowns when editing, movies, browsing
just xplane 11

[Malabi]

Originally posted by Sagretarius03:

Originally posted by sin2a/cos2b:

Hey Sagretarius03 I am having the same problem.
xplane 11 will restart my PC randomly. Dont know what to do either
this happens just with xplane 11
could you solve the problem ?

Hey sin2a/cos2b,
Well let´s say I could solve it somehow. I increased the visual effects up to "High(HDR)" and decreased Antianilising to "FXAA" (the next-to-last level). Now the game runs at 40-50% GPU.
Might help you also..

Hey man I am happy you found a solution for your problem but I think a 2080 TI
can do it better

I have good FPS when Antianilising its selected to almost full
the shutdowns happens randomly
I checked temperatures and FPS
and its all good

[Tapasvi]

Run furmark
https://geeks3d.com/furmark/
Run various test for 5-10 minutes.
Also, you can update your video driver (remove the old one with display driver uninstaller)
You can also use MSI afterburner to set Power Limit to 70% or lower. It will significantly decrease power consumption and heat generation.

[Malabi]

Hey Jet I will give a try
When you say set power limit to 70% it’s for the gpu right ?

[opjose]

If your computer is rebooting or shutting down, it has problems that are not related to X-plane.

X-Plane merely loads your machine down in what may be a different manner than your other programs do... e.g. OpenGL versus DirectX.

A reboot or shutdown happens at a fairly low level. Hardware or driver issues are to blame for shutdowns/reboots.

A bug in X-plane will AT WORST will return your computer to the desktop, nothing more.

The operating system protects itself from errant programs by running things like X-plane in a non-privileged mode and with not direct access to the hardware layers.

[Malabi]

Hey opjose

So what could be the problem ?
it happens just with XPLANE

I play for hours other havy games
tested prime95 with a gpu bench together to push the psu
and no shutdowns

i think maybe could be the ram
but I also tested with the intel burn test and nothing happened
I will try this memtest86


But when looking for all the possibilities its something related just to Xplane

RED2 it pushs reallty hard the computer and no shuts or reboots.

when you say the system protect it self whith programs in a non-provileged mode you mean open with admin ?
I use Xorganizer and I open with admin

Originally posted by opjose:

If your computer is rebooting or shutting down, it has problems that are not related to X-plane.

X-Plane merely loads your machine down in what may be a different manner than your other programs do... e.g. OpenGL versus DirectX.

A reboot or shutdown happens at a fairly low level. Hardware or driver issues are to blame for shutdowns/reboots.

A bug in X-plane will AT WORST will return your computer to the desktop, nothing more.

The operating system protects itself from errant programs by running things like X-plane in a non-privileged mode and with not direct access to the hardware layers.

[opjose]

Originally posted by sin2a/cos2b:

Hey opjose

So what could be the problem ?
it happens just with XPLANE

One of two possibilities.

1 - Hardware issues that X-plane exposes but your other programs do not...

2 - Driver issues that X-plane exposes but your other programs do not.

Since X-plane uses OpenGL and everything else you are running likely uses DirectX the most likely culprit is your video card drivers.

I suggest UNINSTALLING ALL of your video card drivers (what hardware are you using?), rebooting, terminating any automatic installation of drivers, and running something like DDU to remove any vestiges of old drivers that may be left over.

Finally install the latest drivers, and again reboot, reset X-plane to defaults and try again.

Originally posted by sin2a/cos2b:

I play for hours other havy games
tested prime95 with a gpu bench together to push the psu
and no shutdowns

i think maybe could be the ram
but I also tested with the intel burn test and nothing happened
I will try this memtest86

None of the above test everything at the same time under load.
A good test would push both your CPU and GPU to 100% while also doing pattern tests in ram and reading and writing to the SSD/HDD while also producing audio output.

Power loading goes up significantly when both your CPU and GPU are loaded down.
Heat of course is another issue.

Originally posted by sin2a/cos2b:

But when looking for all the possibilities its something related just to Xplane

RED2 it pushs reallty hard the computer and no shuts or reboots.

when you say the system protect it self whith programs in a non-provileged mode you mean open with admin ?

RDR2 does not use OpenGL... X-plane does, again pointing to your drivers.

The operating system prevents programs from running with access to the OS and from talking directly to hardware, which can cause reboots.

X-Organizer wants to write to normally protected areas of system files, so it requires you to run it with "administrator" elevation.

X-plane does not need that at all as it let's the operating system do all of the work for it when communicating with hardware.

So as long as your system is functioning properly the only thing that X-plane can do if it has a bug or problem is "crash to desktop" (CTD)... that is it.

A reboot, blue screen, freeze, etc. is not due to a problem with X-plane, though X-plane can ask the operating system to do something that the OS is not handling properly.

[Malabi]

opjose thanks a lot for your detailed explanations
I will give a try doing all stuffs you mentioned

[Malabi]

Originally posted by opjose:

Originally posted by sin2a/cos2b:

Hey opjose

So what could be the problem ?
it happens just with XPLANE

One of two possibilities.

1 - Hardware issues that X-plane exposes but your other programs do not...

2 - Driver issues that X-plane exposes but your other programs do not.

Since X-plane uses OpenGL and everything else you are running likely uses DirectX the most likely culprit is your video card drivers.

I suggest UNINSTALLING ALL of your video card drivers (what hardware are you using?), rebooting, terminating any automatic installation of drivers, and running something like DDU to remove any vestiges of old drivers that may be left over.

Finally install the latest drivers, and again reboot, reset X-plane to defaults and try again.

Originally posted by sin2a/cos2b:

I play for hours other havy games
tested prime95 with a gpu bench together to push the psu
and no shutdowns

i think maybe could be the ram
but I also tested with the intel burn test and nothing happened
I will try this memtest86

None of the above test everything at the same time under load.
A good test would push both your CPU and GPU to 100% while also doing pattern tests in ram and reading and writing to the SSD/HDD while also producing audio output.

Power loading goes up significantly when both your CPU and GPU are loaded down.
Heat of course is another issue.

Originally posted by sin2a/cos2b:

But when looking for all the possibilities its something related just to Xplane

RED2 it pushs reallty hard the computer and no shuts or reboots.

when you say the system protect it self whith programs in a non-provileged mode you mean open with admin ?

RDR2 does not use OpenGL... X-plane does, again pointing to your drivers.

The operating system prevents programs from running with access to the OS and from talking directly to hardware, which can cause reboots.

X-Organizer wants to write to normally protected areas of system files, so it requires you to run it with "administrator" elevation.

X-plane does not need that at all as it let's the operating system do all of the work for it when communicating with hardware.

So as long as your system is functioning properly the only thing that X-plane can do if it has a bug or problem is "crash to desktop" (CTD)... that is it.

A reboot, blue screen, freeze, etc. is not due to a problem with X-plane, though X-plane can ask the operating system to do something that the OS is not handling properly.

Just to be sure about something here after checking drivers and memtest86
Is it possible my PSU is faulty even though playing other games with both GPU and CPU OC dont crash ? also under testing with prime95 along a gpu bench a couple of minutes ( not 3D Mark or Furmak ) I will test these ones too. But just to be sure Can I afirm the PSU inst work properly just because Xplane 11 reboots randomly ?

[Prezidentas]

Originally posted by sin2a/cos2b:

Originally posted by opjose:

One of two possibilities.

1 - Hardware issues that X-plane exposes but your other programs do not...

2 - Driver issues that X-plane exposes but your other programs do not.

Since X-plane uses OpenGL and everything else you are running likely uses DirectX the most likely culprit is your video card drivers.

I suggest UNINSTALLING ALL of your video card drivers (what hardware are you using?), rebooting, terminating any automatic installation of drivers, and running something like DDU to remove any vestiges of old drivers that may be left over.

Finally install the latest drivers, and again reboot, reset X-plane to defaults and try again.



None of the above test everything at the same time under load.
A good test would push both your CPU and GPU to 100% while also doing pattern tests in ram and reading and writing to the SSD/HDD while also producing audio output.

Power loading goes up significantly when both your CPU and GPU are loaded down.
Heat of course is another issue.




RDR2 does not use OpenGL... X-plane does, again pointing to your drivers.

The operating system prevents programs from running with access to the OS and from talking directly to hardware, which can cause reboots.

X-Organizer wants to write to normally protected areas of system files, so it requires you to run it with "administrator" elevation.

X-plane does not need that at all as it let's the operating system do all of the work for it when communicating with hardware.

So as long as your system is functioning properly the only thing that X-plane can do if it has a bug or problem is "crash to desktop" (CTD)... that is it.

A reboot, blue screen, freeze, etc. is not due to a problem with X-plane, though X-plane can ask the operating system to do something that the OS is not handling properly.

Just to be sure about something here after checking drivers and memtest86
Is it possible my PSU is faulty even though playing other games with both GPU and CPU OC dont crash ? also under testing with prime95 along a gpu bench a couple of minutes ( not 3D Mark or Furmak ) I will test these ones too. But just to be sure Can I afirm the PSU inst work properly just because Xplane 11 reboots randomly ?

No, you can't. It would be more clear if you tried playing with a different power supply, then it would be possible to draw better conclusions.

[Xenothor]

When you say it shuts down, do you mean a it powers off? If so this is usually a result of over heating of either the CPU or GPU. When too hot your computer will shut off to save itself from damage. If it's rebooting or just crashing than it's another issue and you can ignore the rest of my post.

I know you said that you checked the temps and everything looks good, but what temps did you check, and what were they when x-plane was running? You'll need to check the temps for each of your CPU cores and the GPU to make sure they are staying within acceptable range. Your problem could be something as simple as a bad fan.

[opjose]

Originally posted by Xenothor:

When too hot your computer will shut off to save itself from damage.

That is not quite what actually happens.

When the machine overheats it throttles back clock frequency and power to cool the processor. It does not shut itself off. The GPU also does the same unless overidden.

A blue screen reboot/restart occurs when the memory resident operating system has become corrupted to an untenable point... even then an "orderly" close out and dump is attempted.

A power off/shut off or disorderly restart produces no opportunity for the OS to "save itself" and finish any writes to avoid drive data loss. Damage to the drive data is almost always done, but upon a restart Windows attempts to fix the errors.

Overheating can lead to a power off/restart but the restart or power off is NOT by design.