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I've recorded a video during the beta already when there were some known issues like you couldn't assign brakes to the controllers but this might give you an impression how the controls should actually work:
https://www.youtube.com/watch?v=QdDVT_dIRcg
The only thing I think that is known not to work is the tutorial since it existed before xp 11 supported VR and almost everybody knows this tutorials is just very basic and you rather learn flying planes from other resources like online tutorial videos.
VR is a completely new experience because you can directly access the controls. Unless you know where the controls are, it's just banks of switches and knobs, especially since VR currently does not give the resolution required to read the text on them. Unless the switches actually move, there is no indication that you have turned something on. When I tried to fly the helicopter, none of the switches moved like they did in your video, the wipers moved even though the switch was still visually in the off position.
Watching a video isn't the best way to learn. You have to be taken step by step and shown the procedure and where the controls are so you can memorise it. I have just watched you go through the procedure to start the planes engines and take off and if asked to do it myself, I can honestly say I wouldn't even remember where you started. Not only does your video ramble on and flick to other unnecessary controls, you give no indication of where to look to see when the pre-heaters are ready for the engines to fire up. Of course, with a video, I can't ask what to look for, or even where to look, so I'm left guessing.
The controllers are not exactly helpful in this game. I have VTOL VR and you actually have hands and your fingers move a switch, grab controls and so on. But even that game has no VR tutorial.
The sad part about VR is that there is no feedback, so controls like the yoke are operated visually. I drive a car in real life but driving a car with no feedback from the steering wheel in VR is a completely alien experience and I crashed many times because of this. You REALLY do need a flight yoke, joystick or steering wheel for these types of game.
This was not a tutorial video how to operate the 737, some people among these real airline pilots made tutorial videos how to operate the 737 (most of them will not be about the simplified default one I was using for the VR beta, but a modified freeware one that is even closer to the real 737), but of course there are also written instructions if you prefer these, but I would simply not recommend to learn how to operate and fly these planes in VR at all.
To me it sounds as if you were not expecting x-plane to be a realistic flight simulator and you don't like that, so your decision to refund it was probably correct.
You have to operate the aircrafts with about the knowledge you need to operate an aircraft in the real world in this simulator, of course then also the switches labels are of the same size as in the real aircrafts (yes it is problematic to read these with the low resolution VR devices that's a big problem imho with the first gen VR devices).
(Btw there's a free demo version if you still want to tinker around without having any time pressure before you lose the right to refund it: https://www.x-plane.com/desktop/try-it/) - you can learn many things in this demo area first if all this still sounds interesting to you before then buying the full version.