black screen when streaming

[txck]

I tried to stream this game to discord, and i only get black screen when tabbing in game. Same on obs, when i capture the game in obs, it works when its in background, but always when i go into game itself it goes to black screen.
also nvidia replay won't work, steelseries moment don't work. Also nvidia overlay statistiscs (alt-r) won't work.
The only way it work is when i go in window mode and a resolution smaller then my native resolution. but this is not a solution.

any1 else have this problems, or maybe a solution?

on other games all works well.

[JellyFishMaka]

bro same problem here

[Ubi-Mysterion]

Hi! I'm sorry to hear you're experiencing black screen issues while streaming The Crew Motorfest (and I'm sorry for the delayed reply txck). Could you please do the following:

1. Try any of these technical troubleshooting steps[ubi.li] you haven't tried already.

2. Run the game as an admin[ubi.li].

3. Ensure the game, Steam, and Ubisoft Connect are all installed on the same drive.

4. Run the system file checker[ubi.li] on your PC?

Please let me know whether these steps have resolved the issue, and thank you for your patience! ☺️

[txck]

Hey Ubi-Mysterium

Thanks for your answer and sorrsy for my late reply, somehow i didn't got a notification on the thread update. i tried everything of the steps you mentioned but it did't change anything.

The problem itself got a little change itself some weeks ago:
nvidia overlay and shadowplay now works.

Discord: also don't work.
Steelseries Moments still dont work (when i press the shortcut for save a clip, nothing happened, in other games it works perfect, it is like that the overlay don't work in motorfest
OBS still dont work, i also tried MeldStudio instead of OBS, but this also don't work.
In OBS and Meldstudio it is a bit different:
It will stream the picture when i am on the 2nd monitor with my mouse/fokus instead of the motorfest window.
But at the exact moment i change the fokus to the monitor on which the game is running, on stream it stucks then on the picture which was before i focused the came. When i then focus on other monitor again, the picture updates.
So therefore is still no chance to stream somehow :( and also steelseries moments would be much cooler to use then nvidia shadowplay since i can switch off some audio canals on the clipped Steelseries Moments video.

Originally posted by Ubi-Mysterion:

Hi! I'm sorry to hear you're experiencing black screen issues while streaming The Crew Motorfest (and I'm sorry for the delayed reply txck). Could you please do the following:

1. Try any of these technical troubleshooting steps[ubi.li] you haven't tried already.

2. Run the game as an admin[ubi.li].

3. Ensure the game, Steam, and Ubisoft Connect are all installed on the same drive.

4. Run the system file checker[ubi.li] on your PC?

Please let me know whether these steps have resolved the issue, and thank you for your patience! ☺️

Originally posted by Ubi-Mysterion:

Hi! I'm sorry to hear you're experiencing black screen issues while streaming The Crew Motorfest (and I'm sorry for the delayed reply txck). Could you please do the following:

1. Try any of these technical troubleshooting steps[ubi.li] you haven't tried already.

2. Run the game as an admin[ubi.li].

3. Ensure the game, Steam, and Ubisoft Connect are all installed on the same drive.

4. Run the system file checker[ubi.li] on your PC?

Please let me know whether these steps have resolved the issue, and thank you for your patience! ☺️

[Hiss :3]

If you still have this problem, I have found a solution to fix the problem with the discord stream, the game will no longer lag like the stream.

You need to go to the discord settings, then you need to go to the "Voice and Video" section, go to the "Video" section there and push the 4 switches at the very bottom, the ones responsible for the codec and stuff like that, it helped me

[Ubi-Vinci]

Originally posted by Hiss :3:

If you still have this problem, I have found a solution to fix the problem with the discord stream, the game will no longer lag like the stream.

You need to go to the discord settings, then you need to go to the "Voice and Video" section, go to the "Video" section there and push the 4 switches at the very bottom, the ones responsible for the codec and stuff like that, it helped me

Thank you for sharing it with us, Hiss.
Much appreciated. I hope it helps other players who stream their games.