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I'm sorry you're experiencing this issue. Please check here for the minimum requirements[www.ubisoft.com] for The Crew Motorfest.
If you meet the requirements can you please go through the PC troubleshooting in the link below then try again:
https://ubi.li/x17TX
However, if the issue persists can you please confirm your PC specifications.
It doesn't help which solutions
How to fix??!!?
Refund
Hi farkus,
I'm sorry to hear that you experienced this issue and have decided to get a refund for the game.
Sorry to hear it you are still experiencing this issue in the Crew Motorfest.
Can we see the affected player PC specs, please, including the drivers version number and date?
If you prefer not to share it in public, please generate diagnostic files from your PCs and attach them to a support ticket for analysis:
Generating DxDiag and MsInfo system reports[www.ubisoft.com]
The game freezes when opening or after clicking continue and gives the "GPU Lost" error. I don't have any problems with other AAA games. I'm only having problems with this game. It's a shame that I can't play The Crew Motorfest when I play Forza horizon 5 on 2k ultra-high settings. I will wait 1 week. If you can't find a solution, I will return it. Here are the specs of my computer and what I tested:
My System:
CPU: i7-2600 @4017 Mhz (Overclocked)
GPU: Evga GTX 1070 8 GB
RAM: 1373 MHz DDR3 RAM (4x4 GB RAM)
Motherboard: Asus P8P67 PRO (3602 version BIOS)
BUS Speed: 103.02 MHz
Operating System: Windows 10 Pro x64
SSD: Seagate Firecuda 120 500 GB
- Graphics card and motherboard drivers are up to date
- Other all drivers up to date
- Windows is up to date
- I bought the game on steam
- I tried installed old version drivers.
- I tried running it as administrator.
- I have tried all the compatibility options.
- I verified the game files.
- I uninstalled and reinstalled the game.
Sorry to hear it that the Crew Motorfest does not work well on your PC.
Thank you for posting the detailed specification.
What resolution and graphics settings did you test?
Do you set all to Ultra or High, or did you try on lower settings as well?
Thank you, SkinnierSteve.
Please generate diagnostic files from your PCs and attach them to a support ticket for analysis:
Generating DxDiag and MsInfo system reports[www.ubisoft.com]
Let us know once it's done so we can attach these files to an internal investigation ticket.
The game team has been notified about this issue affected a number of players with different GPUs.
thank you! Our email support team will respond to your ticket as soon as possible.