Помогите исправить ошибку! (Error dolphin-028)

[GardWorker]

Не могу зайти в игру, если точнее в Юбисофт Коннект.

Выдает ошибку: При попытке входа в Ubisoft Connect произошла ошибка. Перезапустите клиент и попробуйте еще раз. (Error dolphin-028)

Прошерстил реддит, посомтрел кучу видэва, ничего не помогает.

стоит виндовс 11

с впн прекрасно заходит.

[Tillex]

что за впн стоит?

[GardWorker]

Originally posted by Tillex:

что за впн стоит?

psiphon3

но хотелось бы без него спокойно заходить

[Ubi-Vinci]

Hello all,

Sorry to hear it you are experiencing the Dolphin-028 error when trying to launch The Crew Motorfest or the Ubisoft Connect in general.

In case you are still getting this error please try the following:

- Download and install the latest version from its official website: Download Ubisoft Connect[www.ubisoft.com]
and run Ubisoft Connect as administrator.


- Clear Ubisoft Connect cache folder:
Clear Ubisoft Connect Cache[www.ubisoft.com]

- Open up Command Prompt as administrator and type the following to disconnect from internet:

ipconfig /release

and then type this right after to get internet back:

ipconfig /renew

this resets the local IP address of your computer.

Let us know if it helped you.

[GardWorker]

Originally posted by Ubi-Vinci:

Hello all,

Sorry to hear it you are experiencing the Dolphin-028 error when trying to launch The Crew Motorfest or the Ubisoft Connect in general.

In case you are still getting this error please try the following:

- Download and install the latest version from its official website: Download Ubisoft Connect[www.ubisoft.com]
and run Ubisoft Connect as administrator.


- Clear Ubisoft Connect cache folder:
Clear Ubisoft Connect Cache[www.ubisoft.com]

- Open up Command Prompt as administrator and type the following to disconnect from internet:

ipconfig /release

and then type this right after to get internet back:

ipconfig /renew

this resets the local IP address of your computer.

Let us know if it helped you.

Thanks for the advice.
I've already done everything you advised. It didn't help.
Sometimes this error appears. I tried to change the proxy as indicated in reddit, but the changes are not saved. Most likely the problem is in Windows 11

[GardWorker]

Originally posted by GardWorker:

Originally posted by Ubi-Vinci:

Hello all,

Sorry to hear it you are experiencing the Dolphin-028 error when trying to launch The Crew Motorfest or the Ubisoft Connect in general.

In case you are still getting this error please try the following:

- Download and install the latest version from its official website: Download Ubisoft Connect[www.ubisoft.com]
and run Ubisoft Connect as administrator.


- Clear Ubisoft Connect cache folder:
Clear Ubisoft Connect Cache[www.ubisoft.com]

- Open up Command Prompt as administrator and type the following to disconnect from internet:

ipconfig /release

and then type this right after to get internet back:

ipconfig /renew

this resets the local IP address of your computer.

Let us know if it helped you.

Thanks for the advice.
I've already done everything you advised. It didn't help.
Sometimes this error appears. I tried to change the proxy as indicated in reddit, but the changes are not saved. Most likely the problem is in Windows 11

ERROR: Lost connection
There was probably a problem connecting to the Internet. Check your settings or go offline

[Ubi-Vinci]

Sorry to hear it, GardWorker.

If a VPN resolves this issue it could be an ISP related or a restriction.
Did you try sharing a mobile phone connection via a hotspot, to see if there is any difference with a different internet connection?

Of course, provided that your mobile phone service provider is different from your broadband provider.

[GardWorker]

Originally posted by Ubi-Vinci:

Sorry to hear it, GardWorker.

If a VPN resolves this issue it could be an ISP related or a restriction.
Did you try sharing a mobile phone connection via a hotspot, to see if there is any difference with a different internet connection?

Of course, provided that your mobile phone service provider is different from your broadband provider.

I don't have a wifi router on my personal computer to connect to my mobile phone's hotspot.

[Ubi-Vinci]

Hey GardWorker,

You may have misunderstood me. Sorry.

You do not connect a router to a mobile phone, you activate a hotspot feature on your phone, which creates a Wi-Fi connection for other devices to connect to it.

It basically turns your phone into a mobile data router.

If you are not sure what it is and how to use, google the phrase "how to activate a mobile phone hotspot".

[GardWorker]

Originally posted by Ubi-Vinci:

Hey GardWorker,

You may have misunderstood me. Sorry.

You do not connect a router to a mobile phone, you activate a hotspot feature on your phone, which creates a Wi-Fi connection for other devices to connect to it.

It basically turns your phone into a mobile data router.

If you are not sure what it is and how to use, google the phrase "how to activate a mobile phone hotspot".

Thank you.
I immediately understood what you mean, but wired Internet is connected to my PC. I don’t have a Wi-Fi device inside the system unit, so I won’t be able to connect to the access point that my phone creates

[Ubi-Vinci]

Originally posted by GardWorker:

Originally posted by Ubi-Vinci:

Hey GardWorker,

You may have misunderstood me. Sorry.

You do not connect a router to a mobile phone, you activate a hotspot feature on your phone, which creates a Wi-Fi connection for other devices to connect to it.

It basically turns your phone into a mobile data router.

If you are not sure what it is and how to use, google the phrase "how to activate a mobile phone hotspot".

Thank you.
I immediately understood what you mean, but wired Internet is connected to my PC. I don’t have a Wi-Fi device inside the system unit, so I won’t be able to connect to the access point that my phone creates

I see. Thanks for the explanation.

If you would still like to test this idea of different Internet connection, mobile phones usually also come with a data sharing via USB tether. So, instead of the a mobile hot spot (wireless) you can share you phone's Internet via a USB cable.

The generic manual how to activate it from Google search:
Tether by USB cable

Using a USB cable, connect your phone to the other device. A 'Connected as a…' notification shows at the top of the screen.
Open your phone's Settings app.
Tap Network and Internet. Hotspot and tethering.
Turn on USB tethering.

Give it a try and let me know.

[GardWorker]

Originally posted by Ubi-Vinci:

Originally posted by GardWorker:

Thank you.
I immediately understood what you mean, but wired Internet is connected to my PC. I don’t have a Wi-Fi device inside the system unit, so I won’t be able to connect to the access point that my phone creates

I see. Thanks for the explanation.

If you would still like to test this idea of different Internet connection, mobile phones usually also come with a data sharing via USB tether. So, instead of the a mobile hot spot (wireless) you can share you phone's Internet via a USB cable.

The generic manual how to activate it from Google search:
Tether by USB cable

Using a USB cable, connect your phone to the other device. A 'Connected as a…' notification shows at the top of the screen.
Open your phone's Settings app.
Tap Network and Internet. Hotspot and tethering.
Turn on USB tethering.

Give it a try and let me know.

Thank you. I took your advice.
But still there was an error
(An error occurred while trying to log in to Ubisoft Connect. Please restart the client and try again. (Error dolphin-028))

[Ubi-Keo]

Hi GardWorker,

I'm sorry to hear that the issue persists.

To look into this further could you please create a support case and attach your launcher logs:

https://ubi.li/e1rUR
https://ubi.li/vXcfe

[GardWorker]

Originally posted by Ubi-Keo:

Hi GardWorker,

I'm sorry to hear that the issue persists.

To look into this further could you please create a support case and attach your launcher logs:

https://ubi.li/e1rUR
https://ubi.li/vXcfe

Hi. Ok

[Ubi-Keo]

Originally posted by GardWorker:

Originally posted by Ubi-Keo:

Hi GardWorker,

I'm sorry to hear that the issue persists.

To look into this further could you please create a support case and attach your launcher logs:

https://ubi.li/e1rUR
https://ubi.li/vXcfe

Hi. Ok

Thanks, I will now lock this thread.