Logitech G923 crashing the game.

[Staquix]

The game will not start with the wheel plugged in. Goes to a black screen then gives the Windows "Program not responding" prompt. Start the game with the wheel unplugged and the game locks up instantly when it's plugged in. Odd behavior for a supported wheel.

[Ubi-Keo]

Hi Staquix,

I'm sorry to hear you are experiencing this issue when trying to use your Logitech G923 steering wheel.

Could you take a look at the PC troubleshooting in the link below and go through any of the steps you may not have tried, then try again:

https://ubi.li/x17TX

However, if the issue persists I would recommend trying each of the following:

- Ensure your game is running on a dedicated GPU rather than an integrated GPU - https://ubi.li/q0hCX
- Clear Ubisoft Connect cache - https://ubi.li/uNKwr
- Launch the game in Windows compatibility mode if you are using Windows 11 - https://ubi.li/h0VCZ
- Perform a SFC scan - https://ubi.li/gCxN0 (Win 10 & Below) https://ubi.li/OYBuj (Windows 10 & 11)
- Unplug non-essential peripherals (extra monitors, controllers, VR equipment, etc.)
- Reinstall the support software - https://ubi.li/s9Zj3
- Uninstall the game and Ubisoft Connect, then reinstall them on the same drive as your OS - https://ubi.li/cf8hs

If none of those steps help can you please confirm if you are using the PlayStation or Xbox version of the steering wheel and also confirm your PC specifications and version of Windows you are using.

- Ubisoft Support

[Staquix]

After troubleshooting on my own I have discovered it's actually Logitech G-hub causing the issue. If I turn off G-hub before launching the game everything works as expected.

[Ubi-Keo]

Originally posted by Staquix:

After troubleshooting on my own I have discovered it's actually Logitech G-hub causing the issue. If I turn off G-hub before launching the game everything works as expected.

I'm pleased to hear that you were able to resolve the issue, thanks for the update 😊

- Ubisoft Support