PC Hang - Freeze on Loading Screen

[123]

Hi,

Noticed that there is some form of bug whereby after a period of time the loading screen can cause a full system hang to both POE and O/S Level. I have noticed someones suggestion of changing the processor affinity slightly which seems to keep the O/S alive when this happens so that you can kill the game off - which is better than a hard freeze. Here are my PC Specs:


Operating System: Windows 11 Home 64-bit (10.0, Build 26100) (26100.ge_release.240331-1435)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: B550 AORUS ELITE AX V2
BIOS: F14 (type: UEFI)
Processor: AMD Ryzen 7 5800X 8-Core Processor (16 CPUs), ~3.8GHz
Memory: 65536MB RAM
Available OS Memory: 65440MB RAM
Page File: 12550MB used, 56985MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.6.4
Auto Super Res Version: Unknown
System Mux Support: Mux Support Inactive - Ok
Mux Target GPU: dGPU
DxDiag Version: 10.00.26100.2454 64bit Unicode
Card name: NVIDIA GeForce RTX 2080
Manufacturer: NVIDIA
Chip type: NVIDIA GeForce RTX 2080
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_1E87&SUBSYS_37A71458&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 40708 MB
Dedicated Memory: 7989 MB
Shared Memory: 32719 MB
Current Mode: 1920 x 1080 (32 bit) (165Hz)
HDR Support: Not Supported
Display Topology: Extend
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.674805,0.315430), Green(0.277344,0.643555), Blue(0.150391,0.074219), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000

If there is anything we can do to help you fix this one with further diagnostics or debugging then please shout - happy to test/provide anything you need.

Thanks

[sansee]

Changing affinity is like changing TDR in relation to how fast Windows kills and restart the GPU driver gateway - you're only delaying the inevitable.

Beside problems in Windows 11, NVIDIA cards and newer Intel CPU there's little you can do, other than waiting for GGG. Seems people crash on different hardware.

You can change to Vulkan and to set vsync either on or off. Also try to repair the game files in Steam, or rollback an OS update, for some that has worked. Other then that you'll have to wait for a bugfix.

For your own sanity you could also run:
sfc /scannow
dism.exe /Online /Cleanup-image /Restorehealth
as admin to see if you have a corrupt system file somewhere. I run them regularly.

I'm on older hardware myself but with a custom windows 10 and no crashes.

[Pervy]

Originally posted by 123:

Hi,

Noticed that there is some form of bug whereby after a period of time the loading screen can cause a full system hang to both POE and O/S Level. I have noticed someones suggestion of changing the processor affinity slightly which seems to keep the O/S alive when this happens so that you can kill the game off - which is better than a hard freeze. Here are my PC Specs:


Operating System: Windows 11 Home 64-bit (10.0, Build 26100) (26100.ge_release.240331-1435)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: B550 AORUS ELITE AX V2
BIOS: F14 (type: UEFI)
Processor: AMD Ryzen 7 5800X 8-Core Processor (16 CPUs), ~3.8GHz
Memory: 65536MB RAM
Available OS Memory: 65440MB RAM
Page File: 12550MB used, 56985MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.6.4
Auto Super Res Version: Unknown
System Mux Support: Mux Support Inactive - Ok
Mux Target GPU: dGPU
DxDiag Version: 10.00.26100.2454 64bit Unicode
Card name: NVIDIA GeForce RTX 2080
Manufacturer: NVIDIA
Chip type: NVIDIA GeForce RTX 2080
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_1E87&SUBSYS_37A71458&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 40708 MB
Dedicated Memory: 7989 MB
Shared Memory: 32719 MB
Current Mode: 1920 x 1080 (32 bit) (165Hz)
HDR Support: Not Supported
Display Topology: Extend
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.674805,0.315430), Green(0.277344,0.643555), Blue(0.150391,0.074219), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000

If there is anything we can do to help you fix this one with further diagnostics or debugging then please shout - happy to test/provide anything you need.

Thanks

"5 Reasons to Wait Before Updating to Windows 11 24H2"
https://www.youtube.com/watch?v=cIj7a556uss

https://learn.microsoft.com/en-us/windows/release-health/status-windows-11-24h2

Its a windows problem.

[Pervy]

Originally posted by sansee:

Changing affinity is like changing TDR in relation to how fast Windows kills and restart the GPU driver gateway - you're only delaying the inevitable.

Beside problems in Windows 11, NVIDIA cards and newer Intel CPU there's little you can do, other than waiting for GGG. Seems people crash on different hardware.

You can change to Vulkan and to set vsync either on or off, other then that you'll have to wait for a bugfix. Also try to repair the game files in Steam, or rollback an OS update, for some that has worked.

For your own sanity you could also run:
sfc /scannow
dism.exe /Online /Cleanup-image /Restorehealth
as admin to see if you have a corrupt system file somewhere. I run them regularly.

I'm on older hardware myself but with a custom windows 10 and no crashes.

There are crashs and then there are bricked pc's. 24H2 have a ♥♥♥♥ ton of problems.

[sansee]

Originally posted by Dont Think About It:

There are crashs and then there are bricked pc's. 24H2 have a ♥♥♥♥ ton of problems.

For many yes, Win11 is a travesty, but that's not a solution in itself for those that are already on 24H2. Your only options are to either to hopefully wait to see IF i gets better, rollback and stop updating, or change OS entirely.