PoE2's PC-Shutdown error

[Ghatotkacha]

Hello there Everyone,

So as the title says, we have this error on my GF's PC, which is, btw, brand new, not even a year old.

SPECS:
GPU: ASRock RX7600 Challenger (8GB VRAM)
PSU: MSI MAG A750GL PCIE5 750W
Motherboard: MSI MPG B550 Gaming Plus
CPU: AMD Ryzen 7 5800X
RAM: 2x16 Kingston FURY Beast DIMM (3200 MHz)
Also, a Samsung 980 250 GB SSD to support games and OS.

I've already checked the forums, from PoE to Steam, and this problem is global.

Usually it happens during boss fights, but also happened while teleporting.
Others suggested that its because the game uses sometimes more than 100% CPU. So i've checked this BES limiter for PoE2, but still got the sudden shutdown.

Every driver is up to date, no other game did this ever, even D4 ran smoothly, which is more poorly optimized IMO.

Hardware pressure test also ran on the machine - everything works smoothly.

Also disabled BIOS settings for CPU overclocking, just to make it sure. And i played with power level modes also - nothing helps.

At this point it's really frustrating, because its unpredictable. No matter what settings we use, the game still crashes, even though, the PC should be more than fitting IMO.

Did anyone find anything useful? or, is this info somehow reached the Devs, by any possibility? It should be handled if its an issue with PoE2, but as i see the other forums, it is.

[Ghatotkacha]

Hey,

Long time not visited this conversation, so here's my quick recap on this situation.

Turns out, PoE2's system does not like, indeed a couple of hardware related updates, coming from your supplier's webpage. In my case, it seems the lates RyzenMasterv27 was not working and needed to erase completely, from regedit and so.
There's also a known bug with the windows-based xbox software...IDK how it's even related in any ways, don't even ask me...but it seems (as other pointed it out with long term monitoring), so i installed the latest version from that to my GF's PC, even we never used it, and won't, even in the future.

I did this 2 modification only, and i recalibrated the game's game settings to a good, mid-tear setting. Nothing fancy, DirectX12, high res, capped FPS at 60 (with 30 background).

For a couple of days of testing, it seems promising now.

So if you found yourself in this situation, it's possible due to incompatible PoE2 stuffs with your manufacturer's latest updates. Hence the phenomenon where you install everything fresh and good, but it's still not working.

I cannot confirm that i have any issues, but my GPU is a 4060Ti, and not AMD. Also, my CPU is a bit older, so it won't overclock. But it turns out, PoE2 can ACTUALLY overuse your CPU.

All of the issues are (or at least it seems) known by the devs, as they're constantly updating the game.

If the issue appears again or continues to appear from time-to-time, i will keep this post updated, just for the future ones who find themselves with this sh*tty stuff. Right now, it seems the problem disappeared.

[Capt. Butters Moore Crumpets]

Origineel geplaatst door Ghatotkacha:

Hello there Everyone,

So as the title says, we have this error on my GF's PC, which is, btw, brand new, not even a year old.

SPECS:
GPU: ASRock RX7600 Challenger (8GB VRAM)
PSU: MSI MAG A750GL PCIE5 750W
Motherboard: MSI MPG B550 Gaming Plus
CPU: AMD Ryzen 7 5800X
RAM: 2x16 Kingston FURY Beast DIMM (3200 MHz)
Also, a Samsung 980 250 GB SSD to support games and OS.

I've already checked the forums, from PoE to Steam, and this problem is global.

Usually it happens during boss fights, but also happened while teleporting.
Others suggested that its because the game uses sometimes more than 100% CPU. So i've checked this BES limiter for PoE2, but still got the sudden shutdown.

Every driver is up to date, no other game did this ever, even D4 ran smoothly, which is more poorly optimized IMO.

Hardware pressure test also ran on the machine - everything works smoothly.

Also disabled BIOS settings for CPU overclocking, just to make it sure. And i played with power level modes also - nothing helps.

At this point it's really frustrating, because its unpredictable. No matter what settings we use, the game still crashes, even though, the PC should be more than fitting IMO.

Did anyone find anything useful? or, is this info somehow reached the Devs, by any possibility? It should be handled if its an issue with PoE2, but as i see the other forums, it is.

The devs are aware of the issue. It seems quite widespread and random and they are investigating. Yours is actually the first non nvidia card I've seen have this issue though. My problem is kernelbase.dll failing because of a nvidia driver file which leads to WMIProviderhost using 100% of the cpu and prevents the game from loading anything properly. No driver or system settings seem to help even though both are effected by this bug. The only possible solutions I've seen are to downclock your cpu cores in the bios which I wouldn't recommend. Use a program like LASSO or BES to limit cpu usage or to run the game in windowed mode. These fixes work for some but not others. What ever is happening it effects both drivers and the windows OS. The WMI provider host process ramps up on opening any other app after playing POE2 but remains normal upon a clean boot. This will hopefully be fixed soon as this could brick systems, especially on intel systems where it pushed the cpus to 250watts tdp from 70-100w. Hopefully it will be fixed before long, they have a good development team and genuinely care about the product they are putting out. Unfortunately when a game is nearly a year out from full release things like this happen.

[Ghatotkacha]

Origineel geplaatst door Capt. Butters Moore Crumpets:

Origineel geplaatst door Ghatotkacha:

Hello there Everyone,

So as the title says, we have this error on my GF's PC, which is, btw, brand new, not even a year old.

SPECS:
GPU: ASRock RX7600 Challenger (8GB VRAM)
PSU: MSI MAG A750GL PCIE5 750W
Motherboard: MSI MPG B550 Gaming Plus
CPU: AMD Ryzen 7 5800X
RAM: 2x16 Kingston FURY Beast DIMM (3200 MHz)
Also, a Samsung 980 250 GB SSD to support games and OS.

I've already checked the forums, from PoE to Steam, and this problem is global.

Usually it happens during boss fights, but also happened while teleporting.
Others suggested that its because the game uses sometimes more than 100% CPU. So i've checked this BES limiter for PoE2, but still got the sudden shutdown.

Every driver is up to date, no other game did this ever, even D4 ran smoothly, which is more poorly optimized IMO.

Hardware pressure test also ran on the machine - everything works smoothly.

Also disabled BIOS settings for CPU overclocking, just to make it sure. And i played with power level modes also - nothing helps.

At this point it's really frustrating, because its unpredictable. No matter what settings we use, the game still crashes, even though, the PC should be more than fitting IMO.

Did anyone find anything useful? or, is this info somehow reached the Devs, by any possibility? It should be handled if its an issue with PoE2, but as i see the other forums, it is.

The devs are aware of the issue. It seems quite widespread and random and they are investigating. Yours is actually the first non nvidia card I've seen have this issue though. My problem is kernelbase.dll failing because of a nvidia driver file which leads to WMIProviderhost using 100% of the cpu and prevents the game from loading anything properly. No driver or system settings seem to help even though both are effected by this bug. The only possible solutions I've seen are to downclock your cpu cores in the bios which I wouldn't recommend. Use a program like LASSO or BES to limit cpu usage or to run the game in windowed mode. These fixes work for some but not others. What ever is happening it effects both drivers and the windows OS. The WMI provider host process ramps up on opening any other app after playing POE2 but remains normal upon a clean boot. This will hopefully be fixed soon as this could brick systems, especially on intel systems where it pushed the cpus to 250watts tdp from 70-100w. Hopefully it will be fixed before long, they have a good development team and genuinely care about the product they are putting out. Unfortunately when a game is nearly a year out from full release things like this happen.

I hope you will find a solution like in my case. It seems this RyzenMasterV27 stuff caused the problem, which is installed automatically with the latest drivers. Shame.