PoE2's PC-Shutdown error

[Ghatotkacha]

Hello there Everyone,

So as the title says, we have this error on my GF's PC, which is, btw, brand new, not even a year old.

SPECS:
GPU: ASRock RX7600 Challenger (8GB VRAM)
PSU: MSI MAG A750GL PCIE5 750W
Motherboard: MSI MPG B550 Gaming Plus
CPU: AMD Ryzen 7 5800X
RAM: 2x16 Kingston FURY Beast DIMM (3200 MHz)
Also, a Samsung 980 250 GB SSD to support games and OS.

I've already checked the forums, from PoE to Steam, and this problem is global.

Usually it happens during boss fights, but also happened while teleporting.
Others suggested that its because the game uses sometimes more than 100% CPU. So i've checked this BES limiter for PoE2, but still got the sudden shutdown.

Every driver is up to date, no other game did this ever, even D4 ran smoothly, which is more poorly optimized IMO.

Hardware pressure test also ran on the machine - everything works smoothly.

Also disabled BIOS settings for CPU overclocking, just to make it sure. And i played with power level modes also - nothing helps.

At this point it's really frustrating, because its unpredictable. No matter what settings we use, the game still crashes, even though, the PC should be more than fitting IMO.

Did anyone find anything useful? or, is this info somehow reached the Devs, by any possibility? It should be handled if its an issue with PoE2, but as i see the other forums, it is.

[Ghatotkacha]

serotoninpack の投稿を引用：

An issue with Ryzen cpus, not much can be done other than wait until ggg figures it out and patches it.

Yeah, that's what i came across now as an answer to this problem.

It's just a poetic question, but: why is it that some people get it, others dont...? Maybe its related to overclocked CPUs? as My GF has one.

But yeah, i thought the same.
The reason for this post was to see if someone had any news from other sources about the same issue.

But anyway, thank you for clarifying your suspicion on this topic!

[Ghatotkacha]

Carlos Spicywiener の投稿を引用：

Carlos Spicywiener の投稿を引用：

What is event viewer saying?

Also you are saying in your post that the game is crashing but your OP post is saying PC is crashing. Which is it

Well, both happened already.
The complete PC shutdown is more often, but we got what others said - the game completely freezes, like: the character, and other npcs/players could be visible, i can hower over my mouse to anything and it shows the info, but everything is stationary...nothing moves, and eventually, the game needs to be killed from taskmanager.

So, the main issue is the PC shutdown, but as one person highlighted his/her thought (which is actually also my thought, no other explanation i can come up with after hours of deep search through logs, forums and so), its an issue of PoE2 with Ryzen CPUs mostly.

Or is there anyone else with an Intel CPU and had the same?
Would be interesting as i've seen only Ryzen specific systems in the descriptions of others.

[phlegmo]

Ghatotkacha の投稿を引用：

phlegmo の投稿を引用：

1, what cooler do you have on that 5800x ?
2 what cpu temps are you getting in game (during boss fights, in town etc.)
3. software used for stress testing?

1. first she had a smaller cooler, but after checking the specs, we've switched to a bigger and better one. right now it's a Thermalright Peerless Assassin 120 SE. The CPU temp is not even reaching 50 celsius.
2. usually the 50-or-above is typical.
3. we used OCBASE/OCCT, 2 times, actually. i'm also planning to try another one, (MSI, for example), but so far, every change i did in the machine is worthless.

50 celsius during gaming and/or OCCT stress test? That can't be correct, unless you're talking about idle temps. 5800x is a notoriously hot chip

Also ignore the comments that it's the Ryzen issue, I have that same cpu and not even a single crash in more than 20h

[Ghatotkacha]

phlegmo の投稿を引用：

Ghatotkacha の投稿を引用：

1. first she had a smaller cooler, but after checking the specs, we've switched to a bigger and better one. right now it's a Thermalright Peerless Assassin 120 SE. The CPU temp is not even reaching 50 celsius.
2. usually the 50-or-above is typical.
3. we used OCBASE/OCCT, 2 times, actually. i'm also planning to try another one, (MSI, for example), but so far, every change i did in the machine is worthless.

50 celsius during gaming and/or OCCT stress test? That can't be correct, unless you're talking about idle temps. 5800x is a notoriously hot chip

Also ignore the comments that it's the Ryzen issue, I have that same cpu and not even a single crash in more than 20h

during gaming. I'm not counting the stress test temperature, as it came out as negative, regarding any issues about the PC.
My luck, also - when i went to the kitchen to grab a drink, my GF yelled that 'it happened again', although, when i've actively checked the monitoring in the 2nd monitor, everything showed good results: CPU usage was like 20-30 in average with matching temp, GPU had a little rush, but we've changed the settings in PoE2 and it shouldn't be a problem...IMO.

yeah, one part of this post was to find out, is there anyone with a highly similar setup and NOT getting the error?

Funny thing is: i've tried to install Ryzen Master and after 3 reinstall, it's still crashing during the startup of the program. So i'm not sure what to do with this sh*t, but i'm quite sure PoE2 somehow overruns the CPU to a dangerously used position, like 100 or 101 %.

Although i did see 100%, i never got to see 101.

If you have the same CPU, what is your idea, what can cause the problem, if not Ryzen, or PoE2's Ryzen specific...anything?

Thanks again for the useful comments!

[Ghatotkacha]

phlegmo の投稿を引用：

Ghatotkacha の投稿を引用：

1. first she had a smaller cooler, but after checking the specs, we've switched to a bigger and better one. right now it's a Thermalright Peerless Assassin 120 SE. The CPU temp is not even reaching 50 celsius.
2. usually the 50-or-above is typical.
3. we used OCBASE/OCCT, 2 times, actually. i'm also planning to try another one, (MSI, for example), but so far, every change i did in the machine is worthless.

50 celsius during gaming and/or OCCT stress test? That can't be correct, unless you're talking about idle temps. 5800x is a notoriously hot chip

Also ignore the comments that it's the Ryzen issue, I have that same cpu and not even a single crash in more than 20h

I saw a couple of dozen comments regarding that PoE1 had this EXACT SAME ISSUE.
At least by other gamers' description, but of course, i cannot tell how reliable are these.

Do you have any idea, if you have this exact same CPU? Is there any tricks i've missed?

[ajadan]

The computer also turns off. I changed to a Vulkan graphics core, lowered the graphics settings a little, and it stopped turning off. But I don't know if it will last for a long time. AMD 3600 processor, AMD 7600 video card

[FAIR]

I had similar problems and from what I've read, is related with multi-threading. I changed from DX12 to Vulkan and didn't experience the issue again.

[phlegmo]

Ghatotkacha の投稿を引用：

phlegmo の投稿を引用：

50 celsius during gaming and/or OCCT stress test? That can't be correct, unless you're talking about idle temps. 5800x is a notoriously hot chip

Also ignore the comments that it's the Ryzen issue, I have that same cpu and not even a single crash in more than 20h

I saw a couple of dozen comments regarding that PoE1 had this EXACT SAME ISSUE.
At least by other gamers' description, but of course, i cannot tell how reliable are these.

Do you have any idea, if you have this exact same CPU? Is there any tricks i've missed?

If you google any game and "pc shutting down" you'll probably find plenty of results, thing is it's never the game.

PC shutting down is to prevent hardware damage, or you have a faulty psu, or you have a loose psu cable somewhere.

Try running cinebench for 1h, monitor temps with hwinfo

[ajadan]

Here people share problems to improve the game. Why tell people that there are no problems? It's an alpha version, testing is underway, let the developers rule. The problem appeared after the last update. We need to show what the problems are, then the developers will make the game stable and better.

[Ghatotkacha]

phlegmo の投稿を引用：

Ghatotkacha の投稿を引用：

I saw a couple of dozen comments regarding that PoE1 had this EXACT SAME ISSUE.
At least by other gamers' description, but of course, i cannot tell how reliable are these.

Do you have any idea, if you have this exact same CPU? Is there any tricks i've missed?

If you google any game and "pc shutting down" you'll probably find plenty of results, thing is it's never the game.

PC shutting down is to prevent hardware damage, or you have a faulty psu, or you have a loose psu cable somewhere.

Try running cinebench for 1h, monitor temps with hwinfo

With all due respect:

- The system is freshly installed, just a couple of months passed.
- it is regurarly updated, maintained, i often clean it, etc.
- The hardware is running ANY OTHER GAME smooth...except PoE2.

I know what it means if a PC is shutting down - believe me. Saw that sh*t more than my GF.

But in this case, i'm speechless, as wtf causing this.
Maybe PoE2 surfaces previous issues with the machine which happened to lurk in between system files. But that doesn't explain why the monitoring shows good results, and all of a sudden, BOOM - PC had been shut down by itself.

One time i got the message that 'CPU Overheating issue' - that's when i switched to the better cooler.

but TBCH, i think the PoE2 optimization is the one causing this.

[العاطفة]

OP is a jerk but also yes the game is broken, theres over 200k views on the official poe forums now with thousands of reported errors, its broken on all types of hardware and it does not look like they know how to fix it as it was a problem in poe 1 too, if you can still id look for a refund

[oldschooldiablo]

Ghatotkacha の投稿を引用：

Carlos Spicywiener の投稿を引用：

Also you are saying in your post that the game is crashing but your OP post is saying PC is crashing. Which is it

Well, both happened already.
The complete PC shutdown is more often, but we got what others said - the game completely freezes, like: the character, and other npcs/players could be visible, i can hower over my mouse to anything and it shows the info, but everything is stationary...nothing moves, and eventually, the game needs to be killed from taskmanager.

So, the main issue is the PC shutdown, but as one person highlighted his/her thought (which is actually also my thought, no other explanation i can come up with after hours of deep search through logs, forums and so), its an issue of PoE2 with Ryzen CPUs mostly.

Or is there anyone else with an Intel CPU and had the same?
Would be interesting as i've seen only Ryzen specific systems in the descriptions of others.

Is this shutdown happening in end game maps?

I ask cuz both wife and I have a ryzen 7 5800x and haven't had our pc shutdown on us. We are only in act 2 normal right now

[Neithan]

Ah, the good 'ol "I'm an IT engineer for 10+ years" argument in online discussions..

Any "true" IT engineer would know that "PC shutsown" is for 98% a PSU problem.

Any "true" IT engineer would know the difference between "PC shutdown" and "game crashes" and would not mix that up.

Any "true" IT engineer would remove/disable any clock changes and other performance tweaks he had done to the PC and THEN check how the game runs.

And regarding Ryzen CPU, me and plenty others playing without problems (I got 5800X coupled with RTX 2070 Super), it is definetly not a general problem with Ryzen CPUs.

[Carlos Spicywiener]

Neithan の投稿を引用：

Ah, the good 'ol "I'm an IT engineer for 10+ years" argument in online discussions..

Any "true" IT engineer would know that "PC shutsown" is for 98% a PSU problem.

Any "true" IT engineer would know the difference between "PC shutdown" and "game crashes" and would not mix that up.

Any "true" IT engineer would remove/disable any clock changes and other performance tweaks he had done to the PC and THEN check how the game runs.

And regarding Ryzen CPU, me and plenty others playing without problems (I got 5800X coupled with RTX 2070 Super), it is definetly not a general problem with Ryzen CPUs.

And a lot of those shutdowns were from Transient Power Spikes. Cyberpunk was bad for that.

[Mike]

ggg wanna kill our pc´s